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Cornelius H.
Customer Reviews for Explicit Customs Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The rental process was very confusing. I was supposed to receive a pickup code but didn't know that and didn't get one. After the rental, I was charged an extra day because I had supposedly returned the truck an hour late. I actually returned it two hours early. I was also charged for insurance I didn't authorize. The extra charges were reimbursed when I called the main office, but this was a very unsatisfactory experience. I have greatly abbreviated this incident, but you get the idea.
Tim B.