Customer Reviews for Express Auto Rental

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Express Auto Rental

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Preston J.
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The truck was not full of fuel when I picked it up. it was just under the full mark. The location was not open when I returned the truck, when I picked it up I was told that they were going to be open until 1pm.

Jason G.
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Customer did not leave a comment.

Christina M.
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Earlier opening hours, say 8 in the morning instead of 9. Otherwise, I love the experience and service I and my company always receive from the Storm Lake location

BRUCE H.
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louis S.
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moses W.
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Very rude and available when needed.

Jesse N.
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Make return of keys on a Sunday easier. The app was a problem

Patrick M.
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All was good. Friendly staff, on time service!

DAVID T.
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David A.
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Justin S.
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Need a paved parking lot for the u-haul rentals. Looked like a scrap yard with everything on grass.

Ronald N.
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Tanner H.
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Clifford H.
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Jake V.
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John A.
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Adrian C.
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Eric S.
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Easy access in the parking lot. Was very easy to just drop off the unit and be done.

Neng V.
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Steven T.
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after hour drop off

John S.
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Georgia V.
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John D.
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Reinier T.
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Noah W.
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Karolynn S.
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Stephen A.
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Bruce H.
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Gary K.
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U-haul needs to get their act together —when we booked our truck at the storm lake location we were quoted a price of 143.00– and pick up was in storm lake —then we were called by a Rep from the company the day before and told us we would b able to pick up the truck in Cherokee and quoted us another price—when we talked to the rep at storm lake again we were yet quoted another price—it was now to $185 —but it would b in storm lake—I would not call your company reliable —do u not have a central computer system that u work off of????????

NANCY W.
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Riley B.
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Thomas R.
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Janet B.
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Great to work with.

Joshua N.
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William R.
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bryan W.
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David N.
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Kate B.
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Clarence P.
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Dean R.
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Adam J.
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John B.
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Could not use the UHaul WEB site to return trailer after hours. Called support number then talked to drop off site next morning. The person at the site the next morning was very helpful sending a email receipt.

Shane G.
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Jesse A L.
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customer service charge me twice when I told them to not use my reservation card because I will use a different credit card

Michael M.
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The person that hooked up the trailer did not do it right. Got down the road about 30 miles and heard a clanging. Pulled over and found out she did not tighten down the hitch bolt and chains were not crossed. Also took about a half hour to open the door on trailer. It needed work

Rick H.
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lynn L.
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Gary K.
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Brett L.
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Quick and eager to help - even in the freezing cold.

Donn H.
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Very friendly staff, knowledgeable

John D.
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Keep up the good work

Landon S.
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Darling O.
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I've rented at this location in the past and they have a very good customer service.

Joel T.
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Sandra M.
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Have trucks available where the customer requested.

Jessee H.
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At first there was an issue with mileage charges but that was resolved with amazing customer service. Thank you will be a returning customer

Jason H.
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Ashley T.
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Timothy P.
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Storm Lake location was ok and personnel very friendly, but not my primary choice of location. Le Mars, IA was my primary choice but they said truck choice not available when received 24 hr advance confirmation, but there was one sitting in the parking lot as of the day to pickup AND the rep closed the office at noon on the scheduled day of pickup. I had informed him that it would have been an afternoon pickup so that would have been a problem too! POOR CUSTOMER SERVICE IN LE MARS, IA

JOHN W.
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David C.
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Perfect, quick & easy return and they had a smiling personality!

ELYWN J.
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dan D.
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dan D.
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Eric H.
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Amy H.
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Gail B.
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Inside of the cab of the truck had trash and mud.

Steve B.
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Nothing they were great. Very helpful

MaryJean S.
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James B.
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Justin B.
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Pam M.
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Doug T.
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JOHN N.
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Kenneth C.
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Allison B.
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Every thing they promissed

Julie P.
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Roberto R.
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Fast check in and out!! Great thanks!

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Made reservations online, never giving option for local or one way. Kicked out of site at least 3 times Got to pick it up no one there. No note was preparing to drive another hour to pick up when someone showed up. It was a hassle to do business with u haul.

Stephen E.
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Parking lot needs gravel, weather conditions are a factor. Very helpful and nice staff.

Scott R.
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Right turn signal and break light didn't work.

Michael B.
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Nice People, Improve: add ice scrapers to the trucks or tell customers they need to bring one. Improve: I had to drive 80 miles round trip to get my truck which was not even part of the schedule when moving crew was to be onsite at specific time. U-haul made it right with extra day but the stress was awful during an ice storm. Plus I coughed up the extra gas money. Truck was new and great! thx

Kerry N.
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Eric B.
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Barry C.
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Hal T.
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Kimberly H.
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David C.
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Was raining so a bit muddy in the lot but overall very good

Bob R.
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We were initially told we could use Spencer, Iowa as a drop off point and then the day before we rented the truck we were told we had to return it to Storm Lake, Iowa. Which caused us to drive another 38 miles. Very inconvenient for us since we were moving from Storm Lake to Spencer! Also, we rented 6 protective blankets and paid for them, but when we started to load the truck they weren't there so we had to make another trip to the rental place.

Phyllis H.
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No one was there when I returned the truck Called SSC and SL to try to locate someone Finally took pic or mileage and gas and put key in box Person arrived just in time to sign truck in Received a bill for an extra day which was not correct so when I talked to her - she told me why I owed the extra which I did not owe Back to South Sioux location which contacted IA dispatch to figure it out and and was told by them they would take care of the extra charges which should not have been This location needs to let customers know if they are not on the property when the hours are until 5pm -- if out to lunch then a sign should tell the customers when they will return

Chris W.
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Jack B.
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Douglas W.
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luke E.
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The lady told me to call the number on the contract to find where to drop the vehicle then the number told me to consult the contract, which said call the number.

angie E.
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Find a different location... the place was muddy

David K.
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Robert W.
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Erica L.
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Vera T.
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Robbie D.
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No reviews have been submitted for this location.

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