Customer Reviews for Express Auto Rental
(U-Haul Neighborhood Dealer)

323 reviews

1237 Capps Memorial Hwy   Storm Lake, IA 50588
(Hwy 7)

(712) 291-3047

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(712) 291-3047

1237 Capps Memorial Hwy
Storm Lake, IA 50588
(Hwy 7)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

The person broke the electrical connection on my van among other things. I will not be returning to this location if I can help it.

Caleb P. 
Rating:
5.0

Customer did not leave a comment.

Penny B. 
Rating:
2.0

Charged for 12 "missing" moving blankets that were left in the trailer. Its not my fault that they lack sufficient security on their lot for afterhours dropoffs.

Kevin R. 
Rating:
4.0

There were a lot of pot holes in the lot but it was very easy to park and find the lock box.

Cory K. 
Rating:
4.0

Customer did not leave a comment.

Todd N. 
Rating:
5.0

Customer did not leave a comment.

Luis G. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY D. 
Rating:
3.0

Customer did not leave a comment.

Hosanna N. 
Rating:
5.0

Customer did not leave a comment.

RENEE R. 
Rating:
5.0

Customer did not leave a comment.

Renee A. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

The inside of the vehicle was a bit dusty. The desk person was very friendly and thorough.

Gregory G. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Nancy at the Storm Lake location is top notch! Excellent service as always!

Christina M. 
Rating:
1.0

Very dumpy looking parking lot and office. Not a "comfortable" place to come too

MARGARET S. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Very helpful

TONYA A. 
Rating:
2.0

The truck was parked in a mud hole. It had rained the day before pickup. But it was just a mess.

Kassie L. 
Rating:
4.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

Nothing that I can think of. The staff person was great.

Mary V. 
Rating:
5.0

Pleased but not surprised, these folks have always been more than helpful

David A. 
Rating:
3.0

The truck was not full of fuel when I picked it up. it was just under the full mark. The location was not open when I returned the truck, when I picked it up I was told that they were going to be open until 1pm.

Preston J. 
Rating:
5.0

Customer did not leave a comment.

Jason G. 
Rating:
5.0

Earlier opening hours, say 8 in the morning instead of 9. Otherwise, I love the experience and service I and my company always receive from the Storm Lake location

Christina M. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
3.0

Customer did not leave a comment.

louis S. 
Rating:
3.0

Very rude and available when needed.

moses W. 
Rating:
5.0

Make return of keys on a Sunday easier. The app was a problem

Jesse N. 
Rating:
5.0

All was good. Friendly staff, on time service!

Patrick M. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
3.0

Need a paved parking lot for the u-haul rentals. Looked like a scrap yard with everything on grass.

Justin S. 
Rating:
4.0

Customer did not leave a comment.

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Tanner H. 
Rating:
4.0

Customer did not leave a comment.

Clifford H. 
Rating:
3.0

Customer did not leave a comment.

Jake V. 
Rating:
5.0

Customer did not leave a comment.

John A. 
Rating:
5.0

Customer did not leave a comment.

Adrian C. 
Rating:
5.0

Easy access in the parking lot. Was very easy to just drop off the unit and be done.

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Neng V. 
Rating:
3.0

after hour drop off

Steven T. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
4.0

Customer did not leave a comment.

Georgia V. 
Rating:
2.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Reinier T. 
Rating:
5.0

Customer did not leave a comment.

Noah W. 
Rating:
2.0

Customer did not leave a comment.

Karolynn S. 
Rating:
4.0

Customer did not leave a comment.

Stephen A. 
Rating:
5.0

Customer did not leave a comment.

Bruce H. 
Rating:
2.0

U-haul needs to get their act together —when we booked our truck at the storm lake location we were quoted a price of 143.00– and pick up was in storm lake —then we were called by a Rep from the company the day before and told us we would b able to pick up the truck in Cherokee and quoted us another price—when we talked to the rep at storm lake again we were yet quoted another price—it was now to $185 —but it would b in storm lake—I would not call your company reliable —do u not have a central computer system that u work off of????????

Gary K. 
Rating:
4.0

Customer did not leave a comment.

NANCY W. 
Rating:
4.0

Customer did not leave a comment.

Riley B. 
Rating:
3.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Great to work with.

Janet B. 
Rating:
3.0

Customer did not leave a comment.

Joshua N. 
Rating:
3.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

bryan W. 
Rating:
5.0

Customer did not leave a comment.

David N. 
Rating:
4.0

Customer did not leave a comment.

Kate B. 
Rating:
5.0

Customer did not leave a comment.

Clarence P. 
Rating:
5.0

Customer did not leave a comment.

Dean R. 
Rating:
4.0

Customer did not leave a comment.

Adam J. 
Rating:
3.0

Could not use the UHaul WEB site to return trailer after hours. Called support number then talked to drop off site next morning. The person at the site the next morning was very helpful sending a email receipt.

John B. 
Rating:
4.0

Customer did not leave a comment.

Shane G. 
Rating:
2.0

customer service charge me twice when I told them to not use my reservation card because I will use a different credit card

Jesse A L. 
Rating:
1.0

The person that hooked up the trailer did not do it right. Got down the road about 30 miles and heard a clanging. Pulled over and found out she did not tighten down the hitch bolt and chains were not crossed. Also took about a half hour to open the door on trailer. It needed work

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Rick H. 
Rating:
5.0

Customer did not leave a comment.

lynn L. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Quick and eager to help - even in the freezing cold.

Brett L. 
Rating:
5.0

Very friendly staff, knowledgeable

Donn H. 
Rating:
5.0

Keep up the good work

John D. 
Rating:
4.0

Customer did not leave a comment.

Landon S. 
Rating:
5.0

I've rented at this location in the past and they have a very good customer service.

Darling O. 
Rating:
5.0

Customer did not leave a comment.

Joel T. 
Rating:
2.0

Have trucks available where the customer requested.

Sandra M. 
Rating:
5.0

At first there was an issue with mileage charges but that was resolved with amazing customer service. Thank you will be a returning customer

Jessee H. 
Rating:
3.0

Customer did not leave a comment.

Jason H. 
Rating:
2.0

Customer did not leave a comment.

Ashley T. 
Rating:
4.0

Storm Lake location was ok and personnel very friendly, but not my primary choice of location. Le Mars, IA was my primary choice but they said truck choice not available when received 24 hr advance confirmation, but there was one sitting in the parking lot as of the day to pickup AND the rep closed the office at noon on the scheduled day of pickup. I had informed him that it would have been an afternoon pickup so that would have been a problem too! POOR CUSTOMER SERVICE IN LE MARS, IA

Timothy P. 
Rating:
1.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Perfect, quick & easy return and they had a smiling personality!

David C. 
Rating:
3.0

Customer did not leave a comment.

ELYWN J. 
Rating:
5.0

Customer did not leave a comment.

dan D. 
Rating:
4.0

Customer did not leave a comment.

dan D. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Amy H. 
Rating:
3.0

Inside of the cab of the truck had trash and mud.

Gail B. 
Rating:
5.0

Nothing they were great. Very helpful

Steve B. 
Rating:
5.0

Customer did not leave a comment.

MaryJean S. 
Rating:
4.0

Customer did not leave a comment.

James B. 
Rating:
3.0

Customer did not leave a comment.

Justin B. 
Rating:
5.0

Customer did not leave a comment.

Pam M. 
Rating:
5.0

Customer did not leave a comment.

Doug T. 
Rating:
5.0

Customer did not leave a comment.

JOHN N. 
Rating:
3.0

Customer did not leave a comment.

Kenneth C. 
Rating:
5.0

Every thing they promissed

Allison B. 
Rating:
3.0

Customer did not leave a comment.

Julie P. 
Rating:
5.0

Fast check in and out!! Great thanks!

Roberto R. 
Rating:
2.0

Made reservations online, never giving option for local or one way. Kicked out of site at least 3 times Got to pick it up no one there. No note was preparing to drive another hour to pick up when someone showed up. It was a hassle to do business with u haul.

No reviews have been submitted for this location.

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