Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
We rented on a Saturday, brought it back same day but after they closed, and they charged us 2 days...they said we didn't return it the same day... I guess I should have taken a video of when I returned it.... I clearly lost the he said/she said battle!!! Oh well... I guess it's just money....
Both 20ft trucks that they offered us were blocked in by another truck. The lady who helped us with the truck situation was amazing but the first dispatcher that called was downright rude.
So friendly and helpful
Great Service with a Smile!
The two big fella's are very nice!
Great customer service. Process was easy overall.
They were very energentic made sure your happy and comfortable with the trucks or what ever you are renting
The entire staff is excellent from smiling and greeting every customer that come in the door, going out of their way to help and and easy pick up and drop off process!
Very quick and friendly service
The staff was awesome and friendly. I had a very positive experience and would not hesitate to recommend this location to friends & family.
The uhaul website and phone access was not user friendly at all. The people at Express Packaging Service are always great, friendly, efficient, helpful people! Thank You!
The yard to park my truck was small & I got my truck on the last spot on the property
We have rented here many times before and always been very satisfied. This time the truck we had was in poor condition. Suspension and steering were worn making for poor ride and handling.There was too much preload in the cargo door spring which mad it difficult to close and also it had damaged the overhead.
Excellent customer service, both on the phone and in the shop. Will be back for sure!!
Nothing ! Everything was perfect !
Very pleasant staff. Before I got out of the van, I was greeted with a big smile by staff member Alan and made the return very simple.
Best UHAUL period!!! Greg
Quick and easy! Very kind service.
Should have been instructed on new pickup system when making arrangements..the extratime picking uo truck cost me labor for people waiting to actually move furniture..approx 1 hr . at $15 times 4 people! Almost as much as cost of renting truck..I would have picked up earlier?? The email sent out previously read like an option..Didnt realize there would be not one employee at the pickup site! What do think people without a smart phone would do..or people not literate enough to figure it out?? It was hot! Sun so bright could hardly read the phone when out by the truck..no restroom available..for the long waits in between confirmations to smart phone to Finally get code# for truck key.. If self serve so you dont have to hire employees..just maybe you should lower your rate? The switch over not very well thought out!
Clean Trucks and best customer service
I used the 6 ft X 12 ft enclosed trailer. Uhaul needs to install jacks on the front of these trailers. They are far too heavy to simply lift off of your ball hitch when unhooking. I had to utilize a jack from my vehicle when unhooking from the trailer.
Great service
Van smelled heavily of smoke.
The female attendant was rude and snappy. She out right lined about my gas tank. I was over charged and extremely disappointed in the entire experience. I never want to go back again.
Cashier gave wrong information causing me to pay more poor customer service
I had above average service and everyone I saw was very nice and helpful. Great job thanks
Allen was outstanding! Great sense of humor and super helpful!
Staff was great, left 50 dollar gift card in truck and they called and returned it. Honest and friendly staff!!
We have rented several times from Express Package several time and our experience each time has been great.
Great srvice!
We felt the process went well and were pleased with the van we rented and the service we received. Thanks!
All good!
Your staff is always kind and professional - they get you i and out swiftly - thank you
Drop off was super quick and convenient, no complaints there.
Great people who were friendly and helpful.
They apologized and I am supposed to be getting a reservation refund but my truck was not set up for the 24/7 pick up so I had to wait until the store was open to pick up the equipment.
Have rented from this location numerous times and always willing to go out of their way to help.
Outstanding staff with excellent service!
keep up the good work.....
Great customer service. Nice, clean and friendly place.
Easy mobile check-in and check-out. Will use again!
Rented a pickup,drove out of state,rented uhaul trailer but had to buy a hitch and ball approximately 40.00$ I feel that piece of equipment should have been included especially at the time of rental I said I was renting a uhaul trailer and pulling it back.
We had a great experience. The van was very clean and well maintained. It performed flawlessly. Our overall experience was very positive and we would rent it again.
Started raining the day I rented it, could not pull in the yard,, so when I finally dried up enough where I wouldn't sink in the yard to get to the door I returned it basically 5 to 6 hours late, was charged the whole day, not good service
There was some sort of glitch, and I ended up with a different vehicle than what was ordered online. An associate went to work immediately to rectify the situation quickly, and I didn't need to wait very long for everything to be sorted out. I love using this particular location!
The truck worked fine but wasps were nesting in it and I was charged for gas because I didn't want to get back into the wasp filled truck to go to a gas station. None of the employees were wearing masks, though we're in the middle of an epidemic and it is required by the state. Their disregard for the safety of their customers was appalling.
