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MICHELE W
Customer Reviews for Express Packaging Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person that I encountered was very interested in how much my pickup cost very strange no room for parking made it very difficult to park your trailer will never use again!!!!!!!!
JOHN MI have no complaints everything worked out for the best. Thank You
HASSAN AThis location is a great place for a rental. Friendly service and trucks are clean. The team even goes above and beyond in regards to helping you with truck rental reservations.
ALLYSON TI wish they had weekend hours.
JOHN BThe only thing is I wish they offered a discount for non profit/501c3 foundations. It was quit costly at .99c a mile. We were hauling bottles caps to Evansville, IN and bringing back buddy benches that are made from the recycled caps. This is a program we started in memory of my son who passed away 3 years ago. I wish we had access to a large truck to transport them, but we did not.
LISA RVery small location no room to pull a 26 foot truck with dolly behind it. Had to park in empty restaurant lot next door
Breanna ASo, the trailer smelled strongly of cow poop. The surfaces were clean-ish, but the smell would knock you down. Customer service could be a little bit kinder, they weren’t necessarily rude, but definitely not patient.
ALLISON FIt's the only place to rent from, one it comes to uhaul, good people and clean trucks
JAMES SThis is always my go to place! They are very friendly and helpful!
Valerie WThe lady at this location had 0 customer service skills. I've rented trucks from here for 5 years now and will never go back just because of her. She was awful!
Kendra SMaybe I would depends but they did let me bring it later
MARTHA KWe utilize Express Packaging Services to rent our U Haul trucks for all of our elections. We get 2 to deliver all of our equipment to the county and then we return those and get 1 to pick up all of the equipment and we have never had any issues. Everyone I have worked with have been very professional and helpful. We will continue to utilize this business as long as we are able to.
LAWRENCE JI did my reservation through a different location, and was never informed that I would be picking up the truck at a different location, which was 8 miles from the location I set the reservation up at. So I had to pay for 16 miles that I feel I shouldn't have had to. The location I made the reservation at, smelled heavily of Marijuana. The truck itself was great. The mobile pickup was convenient, but a little much.
Shawn FEasy check in. Friendly service
ROBERT Rpull out ramp did not work on truck, needs to be repaired.
ALISA PService in Danville, Illinois was excellent!
JOHN SVery good to work U-Haul
MOHAMED NThis is an very efficient and friendly U-haul location. The staff is knowledgeable and family oriented. I will only use this location when a moving truck is needed.
MARILEE JVery nice customer service.
MARK HNice equipment and good customer service. I would highly recommend a winch and a spare tire on the auto transport.
TIMOTHY AGreat experience, people are always friendly and very professional.
STEPHEN HExcellent customer service!!!!
JENADE LNothing, staff was polite and helpful.
Brenda DAlways go above and beyond. Very accommodating.
GERALD KAlways great service and friendly.
JACK WStaff helpful; no problems w/unit.
ROY MLady who owns it has a very "I'm better than you" attitude
MEGAN HKeep up the good work. Very convenient and easy to rent. Will probably avail your service nextime. Thank you
BENRUSHER DVery kind and courteous and met all my expectations
JUAN GEverything was the way I expected great and easy service thank you have a great holiday
James HHave ramps or lifts also on the smaller trucks
JERRY RCruise control PLEASE!!!!
THEODOR GWe have used this drop off location several times and never had a bad experience with them. They are very helpful when asking questions and kept us informed while the truck was being checked in . Very nice right down to the driver that parked the vehicle for the next customer. Great overall customer service which is hard to get these days in many places. Super pleased with service and would most definitely utilize UHAUL again if we need it. Thank you all.
Vicki LThe location where I picked up my rental provided good customer service. My rental was ready when I arrived and the employees took care of me promptly. Overall, U-Haul needs better logistics so I don't have to travel so far out of my way to pick up my rental.
JAMES MVery convenient
Nazar MGreat customer service love this place!!!
JOHN CThese people were very knowledgeable, respectful, and courteous.
TOM MNo issues, all went weĺl. Entire staff was friendly and provided excellent service.
John HGreat place
Terry LFriendly and very helpful staff. Will make use of U haul any time. Will recommend it to everyone. Thank you
Surita MThis location has the friendliest and helpful people around. I don't see how you could improved on their customer service and knowledge. They are simply the best!!
Terry LNothing, everything was as it should be
STEPHEN O