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Jose G
Customer Reviews for Express Quality Gas
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
All was fine
Geen PConvenient, quick and professional
Phil CTruck bed was not clean.
Christopher TI got charged for extra mileage and I returned the tank with way more than I got it on. If someone could reach out to me about refunding that then I can understand and accept the few extra miles tacked on.
Jennifer ANice helpful people
James OSimplest turn-in process possible. Dropped off the trailer, notified someone that I returned it, and received a receipt via email in about 30 minutes. Very efficient.
Gregory GEveryone was very helpful and friendly.
Melinda MSecond time renting this truck. Always satisfied with the service. Thanks again.
Vincent VQuick and easy
Michael GNo estaba disponible a la hora de recogerlo.
Luteher MPrevious renter spilled coffee or soda on center of dash and in cup holders as well as on the jumper seat. It’s was very sticky and neither could be used. Vehicle sounded like the engine hasn’t ever been maintained and the front end and steering were scary to drive.
Matthew TThe truck I was given needs work. When I first got it, it didn’t want to start and then did not want to back up right away. It had a check engine light on the dash. It said traction control/ engine power is reduced. It felt like it was going to break down in town while stopping at the lights unless I put it in neutral. It jerked hard at times like the transmission was bad and didn’t want to start after I got gas. It sounded like something was maybe scrapping (metal) not sure if it was just the truck itself. Overall, it felt like truck didn’t want to move, like I was dragging something heavy. I’m sure it is going to leave someone stranded soon.
Jennifer CDo not do self Check in
Kerry FGreat customer service at the return location. Return Rep. Singh was very helpful.
MOHAMMAD HTrailer wiring connector shorted out in rain should be checked before renting to another customer
Joseph PExcellent customer service.
Mclean SStaff was very friendly and helpful. Brand new trailer that was perfect to fit my needs. Will def use again
Michael T