No one was thereâ€¦Hung K.
Customer Reviews for Express Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Clean the inside cab before renting out. Very unclean, dirty windshield . Truck needed maintence . Needs alignment pulls to the rightCharles M.
Great customer serviceJandy V.
Customer did not leave a comment.Jocelyn S.
I cannot think of anything to improve the pickup location. It was all I expected and the help was beyond curious and helpful.TONYA S.
Staff was always courteous and helpful. 5 stars!Christopher B. | Overall Experience
no one was thereERIC M.
Add a reservation at D northern location in Spokane on division Street. they did not have a room to give us even though I reserved it weeks in advance. They had no alternative for me. Terrible service.Michael A.
Customer did not leave a comment.Steven D.
Always pleasant and helpfulJAMES L.
Customer did not leave a comment.Angela N.
Super easy. Did a pre-order the night before, and equipment was ready and waiting for me first thing the next day. Great customer experience. Would definitely recommend this location and businesses.Robert W.
Customer did not leave a comment.WENDY K.
Customer did not leave a comment.Rian H.
Went smooth, great guy working there.ERIN D.
Customer did not leave a comment.BRET M.
Your staff was friendly and courteous. The Trailer worked perfectly and I was able to accomplish my purpose. I did have a problem using the app to return after hours.Steven T.
Customer did not leave a comment.JOSHUAMATTHEW N.
Customer did not leave a comment.Daniel S.
Customer did not leave a comment.Brianne S.
Not very clear where to leave trailer.amy A.
Customer did not leave a comment.robert A.
Customer did not leave a comment.Cameron M.
Be there and make it not look so dirty. Plus, when checking the truck out, read the comments so you don't charge customers because the truck was broken.DEVON D.
Customer did not leave a comment.Rommell A.
This is a new location with new owners. They did a great job, made me feel very comfortable and the trailer was perfect. I would definitely recommend this location to others.TONY B.
Cluttery, confusing signage about where to drop off vehicles, and a less-than-helpful staff made this return on a busy one-way street a real headache. They need to re-organize everything at that location.Erik P.
We dropped off afterhours. The drop off process via the website was easy on our phone. The location, however, was somewhat difficult to find. The lot was not easily accessible and the available space to park equipment was located in an awkward area (seemed to be a foundation pad to an old building) with large breaks and gaps in the concrete. Was very dimly lit, hard to see and deal with equipment after hours. Process was easy, this location made it a bit more difficult than it should be.Curtis S.
I was promised the contract would be emailed to me and never received it.JAMES A.
Customer did not leave a comment.MELODY T.
Single employee running the self storage unit didn't really know anything about trailers. I had to come back to get extension cord for lights. The 4x8 cargo trailer itself worked great for our job.Sam P.
I had to unhook the trailer and push it into a spot. Employee stood there and watchedROBIN JOHN E.
Customer did not leave a comment.FREDERICK DAVID E.
Customer did not leave a comment.JONATHAN H.
I originally requested a rental from Moscow ID. The day before my rental I was called from a place in Coeur D Alene. That was way out of my way so had to cancel. I found this one in Spokane Wa that was 1 hour out of my way, but better. Uhaul should have contacted me. I spent 2 days in Moscow and there were plenty of trailors there the whole time I was there. So, not sure why you changed my location. I give U-Haul a poor score.Steven B.
Rented online and pick up and drop off went very smoothly. Staff was very friendly and helpful.Dennis I.
The staff was exceptionally gracious and friendly, also efficient!CONSTANCE S.
The drop off process was unacceptable. I was given 4 drop off locations and was on hold trying to get clarification for 20 min. I finally dropped it off at the location on the contract after hours and they charged me for another day.MATTHEW E.
Customer did not leave a comment.SAMUEL P.