Customer Reviews for Express Storage LLC
(U-Haul Neighborhood Dealer)

195 reviews

905 E 3rd Ave   Spokane, WA 99202

(509) 418-5092

Location Hours

  • Mon-Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(509) 418-5092

905 E 3rd Ave
Spokane, WA 99202

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The locks were really sticky and difficult to open… took us about a half hour to get the key out of the lock box even though we were using the correct code.

Daniel G. 
Rating:
4.0

Person inside was very friendly! But when returning the vehicle, the website kept glitching and wouldn't let us submit anything. 20 minutes later, now after our rental time, it worked.

ETHAN Y. 
Rating:
5.0

Customer did not leave a comment.

roger H. 
Rating:
5.0

Customer did not leave a comment.

salvador G. 
Rating:
5.0

Professional and competent.

Paul B. 
Rating:
5.0

Was very understanding of the experience I went through. Understood that there are some bad dealers out there.

Jeremy S. 
Rating:
4.0

The truck was clean but found the lock on the roll up door did not work so securing the truck after loaded could not be done. Then we had a dead battery this morning when we went to leave to go uload the truck. Even though we had these problems we will use this U-Haul site going forward becuse of the customer service that Dan provided. He was great to work with, fair, helpful and concerned about the issues we had. He took very good care of us and he did what he could to see that we were satisfied in the end. Thank you Dan, customer service is vital to business but it does not always exist these days.

Darla W. 
Rating:
3.0

Customer did not leave a comment.

eugene W. 
Rating:
4.0

Customer did not leave a comment.

Dustin C. 
Rating:
5.0

Customer did not leave a comment.

josh Y. 
Rating:
4.0

The truck I rented and drove to bullhead city Az. got terrible fuel mileage. It took me 9 fuel stops to go 1100 miles. Each stop took between 15 and 22 gals. That ended up costing 80 to 115 dollars each stop. When I got to my destination I had to park on a slight incline and soon learned this truck had a fuel leak. I was not at all happy.

Phillip R. 
Rating:
4.0

Customer did not leave a comment.

Dennis N. 
Rating:
5.0

Customer did not leave a comment.

Michelle B. 
Rating:
4.0

The truck cab had not been vacuumed or wiped down. We needed to sweep the cargo area. Overall not horrible, just surprising.

Christian N. 
Rating:
5.0

Longer return hours would help; maybe at least 6pm

James S. 
Rating:
5.0

The person at this location was very helpful and knowledge!

Paul M. 
Rating:
5.0

Customer did not leave a comment.

Kim A. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
1.0

I had reservations at the UHaul at 4399 W. Sunset Blvd in Spokane, WA. Made them 1 week in advance. I arrived at 8:50 AM on Saturday August 6th and checked in. I was told "we do not have your truck (1 x 26'). I asked why, they said a mechanical; I said I have movers coming to my home in 3 hours I need a truck. They found me a truck at University Storage on 3rd Ave. in Spokane. I picked up the truck and after completing the unload at the storage facility I rented the truck wouldn't start. It was getting late and I had to leave the U-Haul at the storage facility. Called U-haul and they sent out a mechanic on Sunday morning, he advised the starter was out, it would have to be towed. I drove to University storage and advised I cannot return my truck since it broke down. I want my money back please, Jersey at University Storage said she would credit me back my money. I spent basically 24 hours resolving the issue, it was very taxing after moving a 2 bedroom house of furniture. U-Haul needs to have better preventive maintenance on their equipment, I will be very hesitant to rent from U-Haul with the experience I encountered.

Lawrence B. 
Rating:
4.0

Customer did not leave a comment.

Randy W. 
Rating:
5.0

Not sure how you drive a little over 288 miles and. clean the truck in said and out I'm sure I went over the 288 maybe by 25 miler the over was 648 dollars

Doug S. 
Rating:
3.0

I had to got to 3 locations to get my truck. While I was driving to initally get my rental, I missed the call to inform me they did not have my truck. I was then told to got to the location on 3rd ave in spokane, and after 15 minutes of waiting in line was informed I needed to go to the other location on 3rd ave, about a mile away. Tried to call the customer service line as a message was left asking me to call them immediately, was met with a lengthy hold because all represenetives were busy. Finally got my truck 45 minutes after I had planned on picking it up. I would only use Uhaul if absolutely necessary in the future and would not reccomend.

Howard B. 
Rating:
5.0

Keep smiling. Thanks.

Adriel O. 
Rating:
5.0

I loved talking with them. Very good operation, cleanliness and so in good conditions

craig C. 
Rating:
5.0

I think you did well. I had to walk a mile to your other place because a truck wasn't retuned but that's not your fault. I was very surprised at how the keys are left though. I'm surprised a homeless person doesn't grab a truck.

GREG W. 
Rating:
4.0

Customer did not leave a comment.

Mark R. 
Rating:
4.0

There were a couple smaller furniture wheels left in from a previous use, but it hauled my Harley 500 miles wonderfully.

Kerry M. 
Rating:
3.0

Very unclear about pricing when I reserved the truck in advance. Was very surprised when I picked up the truck and it was much more expensive than expected.

Maria T. 
Rating:
5.0

Jersey was a great help

Samantha B. 
Rating:
5.0

Customer did not leave a comment.

Gene C. 
Rating:
1.0

The4 man at express storage at 905 e 3ed ave, spokane, wa was excellent, the whole store at 8800 n division was terrible and rude, and insulted me many times. the auto transport i rented needed immediate repair after me renting it, it had a very rusty wheel not noticed upon inspecting before i left with it at renting, so my trip was delayed waiting for repair, n divison u-haul would not help me when they had 2 transport trailers sitting on site, THIS WAS THE WORST EXPERIENCE I EVER HAD, OH YES AND THE FIRST DAY I WAS HUNG UP ON FROM N DIVISION STORE I MENTION , TREY, AND SETH WORKERS AT THE 8800 N DIVISION STORFE, VERY RUDE AND THEYU SHOULD NOT BE WORKING WITH THE PUBLIC IN ANY FORM, iTHOUGHT THAT SINCE ROADSIDE ASSISTANCE KNEW ALL MY TROUBLES, I WAS SURE U-HAUL WOULD COMPENSATE THE HELL I WENT THRU, I AM STILL CONSIDERING A LAWSUIT FOR THE WAY I WAS TREATED BY SUCH A HUGE ORGANIZATION AS U-HAUL. I WOULD APPRECIATE A APOLOGY AND SOME KIND OF COMPENSATION FOR THE HELL I WENT THRU FOR 2 DAYS.

Charlees W. 
Rating:
5.0

Customer did not leave a comment.

Mary W. 
Rating:
5.0

Young lady at counter was great….

Christopher B. 
Rating:
2.0

Clean the vehicle before renting them out and make sure the tires are good on all of the vehicles.

dominique S. 
Rating:
5.0

Best service that I've experienced. Lady (I forgot her name) was VERY helpful. Waited for me to make sure I had the right equipment. Because of her I was able to have a successful last minute trip. Thank you so much!

esteban B. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
5.0

The person I talked with there was helpful. She was also very courteous.

craig C. 
Rating:
3.0

I had a problem with charges the location won't help me

Candus H. 
Rating:
4.0

Keep someone in the office.

Heather A. 
Rating:
5.0

Customer did not leave a comment.

sharaf A. 
Rating:
3.0

Customer did not leave a comment.

peter H. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
5.0

Super quick (loved your online check in procedure - please safeguard and/or delete my private info) and very easy hire, use, and return. Many thanks.

Peter K. 
Rating:
5.0

Give you location the ability to reduce one way rental coat due to leak

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Beau B. 
Rating:
4.0

Things were good and the representative was helpful.

Phillip C. 
Rating:
5.0

Customer did not leave a comment.

Sylvia M. 
Rating:
5.0

Customer did not leave a comment.

Pete K. 
Rating:
5.0

Dan was amazing! He was very understanding, flexible and offered great customer service. The only issue I had was finding the key drop box.

Tina H. 
Rating:
5.0

Dan was very friendly and helpful with all our needs

adrian P. 
Rating:
5.0

Customer did not leave a comment.

dianne S. 
Rating:
5.0

Jersey was amazing helping me hook it up.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Alexander G. 
Rating:
5.0

Great customer service

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

i lost my key the day i rented the truck. My fault obviously. Went back to the location. NO help what so ever. No key there, no way to get me a key. Told me to call roadside assistance but didnt even give me the number. Hours went by and roadside "couldn't find a locksmith". Told me that when they did it would be $275. They gave up for the night. I found my own locksmith and it cost $105. They could not have been less helpful. Glad i wasn't stranded somewhere. My pick up location was changed twice from the one i chose. I chose it because i could walk to pick up the truck. The other one was another mile away.

ROBERT A. 
Rating:
3.0

Was told I would not be charged for anything after we had to drop off at another location. Which was not where the original drop off location was.

Tina B. 
Rating:
5.0

Excellent service.

Alexander B. 
Rating:
5.0

Customer service was excellent, rates are unheard of. Only downside is there is no carts to unload💪

Ian D. 
Rating:
5.0

Thanks

David H. 
Rating:
5.0

This location does a good job with the courteous, helpful and speedy check and check out. My faith in U-Haul had been restored. Thank you

Kristen D. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
4.0

Thanks

Jeffrey E. 
Rating:
4.0

Knowing where the front door is coming from Sherman n 3rd Ave. Very confusing. Plus would be nice if could get to it from left side of forked road.

KATHERINE G. 
Rating:
3.0

Customer did not leave a comment.

Adam M. 
Rating:
1.0

Don't charge for "special handling" of off hours truck return when the truck was returned while location open and keys handed to agent. Also, don't send trucks out with gas on EMPTY with 10 miles left on tank.......very stressful! Promised refund by employee of special fee of $20 but I never received confirmation of this, What a scam!

Keith K. 
Rating:
5.0

Customer did not leave a comment.

Jesse T. 
Rating:
5.0

Customer did not leave a comment.

Sean B. 
Rating:
1.0

I was charged for a dolly that we never received. There was no dolly in the pick-up truck, though I had paid $7.00 for the rental of one. Now, I am being charged $76.80 for anon-returned dolly. This is completely unacceptable.

DORIS P. 
Rating:
2.0

I put in an online order to pick up at 7am. When I arrived, the truck wasn't ready and I had to wait until 9am for them to open. When asked why it wasn't ready, the person assisting me just chirped that they were busy the day before.

Michael C. 
Rating:
1.0

Customer did not leave a comment.

Jason R. 
Rating:
2.0

service was great, equipment clean. However the location was next to impossible to park

Kenneth W. 
Rating:
4.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

The lady who assisted me was friendly and professional and made the entire process quite pleasant. The truck was excellently maintained and clean. I would choose this location for my next equipment rental.

Eric H. 
Rating:
3.0

Same situation as the pickup my new location I had a drop off storage 7 minutes for my new home but I had to drive downtown Spokane through traffic to get to this place and I had $100 deposit to be returned to me and the store was a no cash drop off I was inconvenient but he helped me as best he could he asked for my new address and they would mail me a check he did the best he could to help me very friendly and helpful

Gilbert D. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

Customer did not leave a comment.

Stephen H. 
Rating:
5.0

The weather conditions did not allow for the trucks to be clean on the outside. Was not the dealer's neglect....

NORI P. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
2.0

I am extremely bothered that I was charged $20 for dropping the uhaul off after hours and the employee at the store didn't bother telling me this when I picked it up. And then there's the fact that my credit and debit cards were both charged my rental fee essentially trying to double charge me

Cameron S. 
Rating:
5.0

Dan is awesome! I will always use this jail location in the future

tami E. 
Rating:
4.0

The lot is rough but the service was fast, friendly & efficient!

jared M. 
Rating:
2.0

This location is listed as a 24/7 truck share location and when I arrived last night around 630 pm, the gate was closed to the property with a stop sign stating a uhaul rep would be available to help and no other instructions. It was after hours on a holiday and nobody was there and access to the property was closed with no further/supplemental instructions for after hours. I had an uber ride pick me up and was waiting for me and I could not wait around to make a phone call for someone to open the property and the vehicle was left in the driveway with keys in the trailer

Sean R. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

Charged an after hours fee of $20 for dropping off the truck in the evening on 12/29. 2 days early that was never communicated with me. They market the truck being received days after I dropped it off because they were closed for New Years. Unacceptable, reached out via email to uhaul customer service regarding the charge and was never contacted. Refund should be expected for the after hours fee.

David C. 
Rating:
5.0

Very friendly and efficient staff.

Holly C. 
Rating:
5.0

nothing

GERALD C. 
Rating:
5.0

The man who helped us, David I think was courteous, friendly, helpful and knowledgeable about the trucks and services! We would not hesitate to direct our friends to him or this location!

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
3.0

Put a snow brush inside in winter time. I had to remove snow by hand. Good thing I had gloves!

Thaddeus S. 
Rating:
4.0

Stop fuel theft because it disrupts the regular, legal rental process.

John K. 
Rating:
5.0

Easy as pie

ROBERT KENT M. 
Rating:
3.0

I declined safemove coverage and was charged for it anyways. I guess customers wishes don't matter as much as I would like.

Jeremy G. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
3.0

Better parking/lot. Needs serious rework.

Leland S. 
Rating:
4.0

Verify enthusiastic owner/operator. Nice to do business with.

Roy M. 
Rating:
5.0

Customer did not leave a comment.

Lily B. 
Rating:
3.0

Customer did not leave a comment.

JOSE N. 
Rating:
5.0

Customer did not leave a comment.

SANDRA ANN P. 
Rating:
3.0

The location was closed at the scheduled drop off time so I couldn't comment on it. Completing the drop off was done on the phone app and that was fairly straight forward even if my earlier questions would not be addressed until later during a customer service call.

Michael L. 
No reviews have been submitted for this location.

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