So easy to drop off!
DAVID W
Customer Reviews for Extended Stay Suites
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The couple that runs the facility were EXTREMELY kind and helpful at both ends of the transaction. The one suggestion I would make is to prepare customers booking through website that they may need a trailer light adapter. I have several at home but arrive unprepared because I hadn't thought about it.
DEBORAH DHe was not very nice. He treated my daughter rude . She was staying at the motel there and was treated horribly there
Donna MTruck was clean and maintained but I Definitely got overcharged for mileage at drop off, I moved 2.3 miles away and did 3 round trips, was charged for 30. I drove less than 10 miles total.
Danny HOutstanding service!
PEDRO AThis was the best experience I have had with uhaul. Very professional and helpful.
MICHAEL SEveryone was kind and friendly
STEPHENIE VI received great service! The truck was ready and clean. The manager at the location was very professional, courteous, polite, and friendly. I would recommend this location anytime! Thank you!
MARIA PEasy pick up location, flexible hours for pick up and drop off, had all the extra equipment we needed. Staff was exceptionally friendly and helpful. I’ll only use this location from now on.
MONIQUE GThe managers were absolutely amazing to work with my car broke down very stressed out just trying to figure out how to get it home and off the highway before I got a ticket stop by. They are very helpful. Showed me a dolly that was perfect. I was able to go get my car home safely without getting a ticket on it. They saved me hundreds of dollars showing me what they had and taking the time with me very much appreciated. I will definitely use them again in the future for any rentals that I need and recommend them.
SHERRY HEasy check out, very professional. They went out of their way to call us and tell us we lost a piece of jewelry and it was found in truck. Definitely will use this location again if future.
Patricia GExcellent customer service. 5 stars all the way
MICHEAL JGreat hours of operation and helpful onsite staff.
JOHN DThank you for the exceptional customer service!
KIRSTI HVery nice and courteous. Equipment was in excellent condition.
DEVIN YThe equipment and the service was excellent. AP who worked with us was amazing and was courteous and helpful. Definitely go again.
ANTHONY PThe best customer service I have ever received at a Rental Location. The folks at this location are kind, informative, knowledgeable and accommodating. I will be returning for all my transport needs.
DAVID WThey attended me immediately as soon as I arrived and I was able to solve my problem since my truck had been damaged.
YUNIOR RSuper easy, very courteous and professional
JIMMY Wvery friendly and helpful
WILLIAM RThe gentleman who owns and runs the Extended Suites U Haul drop off was exceptional, He was kind, efficient and accommodating. His grounds were clean and inviting. This was the experience that will make me use U Haul again- I predict he will stay in business as long as he wants because he makes his customers feel valuable. Highest respect for this gentleman
ALEX CNothing it was pretty good experience and with the price.
SETU PFriendly and helpful. Very accommodating. Great customer service. Would rent from again.
JOHN Fvery professional friendly staff
ERNEST VLower the rates. The people and place of rental was the best I've used.
RYAN RThe couple running this U-Haul location was excellent and very sweet and nice to deal with I will be back in the future to do business with these two again. Thank you so much
CHRISTOPHER MNeed a sign. Kind of hidden from main highway
cynthia qFantastic customer service and great group! I would absolutely do business here again!
Joseph PFantastic customer service and great group! I would absolutely do business here again!
Joseph PI didn’t ask for safe haul and was charged it
LESLIE SWe filed the gas at the amount it was when we picked it up. Drop off location was very easy. Pick up location could not get their computer to work, finally had to call a manager to complete pick up over the phone. I was informed that I qualified for a discount if I would return the unit to Cullman, Alabama; but they could not tell me how much of discount. If I had known the amount, it might have been something we could have accommodated.
Susan RAlways kind and clean
JESSICA SThe vehicle wasn't maintained well and the customer service felt absent and confusing.
MICHAEL WThe service received at u-haul succeeded my expectations, quick, easy, friendly, reliable... I will definitely be using and recommending u-haul!!
JAVIER CGreat place to rent Uhaul. Very kind folks.
IAN AGreat and friendly service here from very good people,everything was trouble free and the van was nice to drive.Best experience possible for moving yourself!
ROBERT PThank you for a great rental experience. Everything was top notch.
JOHN GOn-site manager/owner was very friendly and helpful. I will definitely use this location again. Entire transaction went very smooth.
MARK WI highly recommend this location it is 365 7 days a week.The staff is hospitable and friendly and serve with a smile.It also offer clean lodging and is family operated.
KATRINA JVery friendly people and knowledgeable. I would definitely recommend using this location.
NISHITKUMAR PExcellent service great to work with
timothy sWonderful HELPFUL service. Very nice people! Very friendly. All around good experience. Would rent from again if we need some kimd of uhaul service again.
KAYLA KGreat experience.
JERRICK BBan this location from being a u haul dealer. The owner was very rude. I had a truck longer than I had it booked because of a snow storm and the fact that I'm disabled and couldn't get help to unload the truck. I stayed in touch with him and explained the situation. Then he called me and threatened to call the police on me. I'm not a thief just disabled. I didn't deserve that..
joey hEasy access to a variety of sizes. Friendly owner. Would recommend to anyone looking for a Uhaul!
Steven ERental was a breeze. Owners were friendly and very confident. Offer a water.
CAROL HThere is a small building were the lot is located not being used but it has hours posted on the door making it appear like it is the office.
STEVEN FEverything was convenient and perfect - especially with the quick need I had for the equipment.
MICHELLE LThe U-Haul sales rep was very professional and courteous. When I return. When I return back in the area this location will be the first location that I choose because they earned my business.
Desmond MStaff was very kind and helpful. Facility is very clean and easy to get in. Equipment was very clean. The later hours is very convenient!
JESSICA Snice guy
ROBERT JQuick, easy & very friendly staff! Will definitely recommend to friends.
Vickie DTrailer had not been inspected as ready for rental. To start with, the tongue jack was loose and rusty, and the attendant had a terrible time getting it to go up and down. After getting loaded and getting on the interstate, trailer began to whip behind my truck. I have towed many times and knew that the load was on the trailer properly for weight purposes. After stopping to inspect the trailer closer, I found that one of the tires was 20 lbs lower than the rest. Had to pull off in the cold and pay to get that addressed. Additionally the braking mechanism on the tongue had an issue that felt like it had little to no hydraulic pressure in it. On stops, starts, and hills on the interstate, the trailer felt like it was slamming forward on the truck and it felt like it was jerking backwards on takeoff or heading back up a hill. I have not had issues with uhaul equipment in the many rentals i have made in the past, but this trailer was not well maintained and in some instances was almost scary to tow. I will be picking a different location in the Cookeville area should i need to rent again. Maybe other facilities are more thorough in making sure their trailers are ready to be put in service.
CHRISTOPHER TExcelente
JEFFERSON B