Customer Reviews for Extra Storage Inc
(U-Haul Neighborhood Dealer)

271 reviews

4295 Sears Country Rd   Gloucester, VA 23061

(804) 693-4569

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 693-4569

4295 Sears Country Rd
Gloucester, VA 23061

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Very nice folks! Very helpful.

Leslie B. 
Rating:
5.0

Have more vehicles to select from

carl J. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

donald H. 
Rating:
3.0

after denying the "safe tow" coverage 3 times I was still charged for it. the trailer had previous damage marked with little "x's” all over it. no should mean no

ALEXANDER R. 
Rating:
5.0

Not a thing.

Vincenzo L. 
Rating:
4.0

The only issues was receiving rental return message later than expected and was not giving notice where drop off box was.

Paige T. 
Rating:
5.0

make equipment more available at the customer's first choice location,not forcing them to a secondary location or regional location and then charging them for the extra mileage..

STEVENRICHARD O. 
Rating:
5.0

Very professional!

Vincenzo L. 
Rating:
5.0

Customer did not leave a comment.

HANNAH L. 
Rating:
5.0

Very easy to turn in the unit, and received the final receipt promptly by email.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Very pleasant people to deal with.

Jeffery H. 
Rating:
5.0

Friendly and helpful, was easy to turn in trailer. No issues.

Michael B. 
Rating:
2.0

The nut which secures the trailer to the hitch was cross threaded on the bolt making it impossible to tighten all the way. The staff just told me to be careful. On my way home the trailer came unhitched and narrowly averted an accident. Once home I was able to use a pipe wrench to tighten it down all the way. The nut and bolt are completely useless now for the next person.

John W. 
Rating:
5.0

Customer did not leave a comment.

G-Allan M. 
Rating:
5.0

They tried but could do nothing for me, stating that it was a problem since different regions were involved. That is really sad to hear from a MOVING rental company.

Kenneth M. 
Rating:
3.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

JEROME H. 
Rating:
1.0

Really bad experience. Felt pushed out the door. Tried to get her to put in an adjustment for the mileage but she refused. My previous experience a week earlier at another location and the representative was able to make an adjustment. The pick up location is 12 miles from the house - a total 24 mile round trip at the loading location. Add another 20 mile round trip from the drop off location to the unloading location. The trip router does not take these into consideration. These are rural locations! You drive past the U-Haul places and then have to drive back! Fix this already!

Michael H. 
Rating:
5.0

Staff was so helpful and friendly. Would highly recommend this location!!

AUSTINPETER S. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWPETER L. 
Rating:
5.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

The plastic fender on the tow dolly had a serious vibration crack and was holding together by only an inch or two. It completely broke near the very end of my 1770 mile trip, but didn't come completely loose. It didn't interfere with competition of my trip though.

ALLYNCURTIS D. 
Rating:
5.0

No complaints. Seemless pick up and drop off.

SUSANHARDING F. 
Rating:
4.0

First trailer issued was behind another trailer. The lights did not work on the second trailer. Third and last trailer was good. This took extra time to get going. The staff was very friendly and knowledgeable and worked quickly to get me going.

Timothy S. 
Rating:
5.0

Awesome staff. Very friendly and helpful!!

CHARLENEROBIN C. 
Rating:
1.0

The wrong truck was given to us. I paid for a 15 foot and they gave me a 10 foot caused me to have my other daughter to drive with her truck. Not happy and want a refund

Gina M. 
Rating:
5.0

Nice folks great to work with

PAULFRANCIS H. 
Rating:
5.0

Staff was great truck was clean road well

PAULFRANCIS H. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
4.0

The location is a little difficult to find the trucks at, especially in the dark. All in all though the experience was easy enough.

Michael K. 
Rating:
5.0

Very friendly and very helpful

ROBERTLAWRENCE C. 
Rating:
5.0

Customer did not leave a comment.

dakota J. 
Rating:
3.0

Folks were fine,friendly, courteous. The corporate people "When" they finally answered the call screwed up the order. 1 800 go uhaul never answered the call,I hung up after 18minutes.

wayne C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMCONAWAY H. 
Rating:
5.0

I felt safe dropping off after hours The office staff was super helpful and very nice Full tank of gas! Last rental from peacefrogs hardly had a quarter tank

KRISTINAV T. 
Rating:
5.0

Professionally Courteous

THEODOREJENNINGS H. 
Rating:
4.0

I was sent here even though I stated I was in a location that turned out to be 17 miles away. I was in my car driving when I arranged the drop off location and agreed with being able to see where I was dropping the trailer off. I trusted they were sending me somewhere close. I passed three Uhaul locations on the way way to my drop location. It seemed that I was used as a delivery driver for a trailer to a location in need. That's not a customer's responsibility Uhaul!

Scott S. 
Rating:
5.0

Friendly helpful staff

CLYDE M. 
Rating:
5.0

Customer did not leave a comment.

LEE M. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWROBERT M. 
Rating:
5.0

Your allotted mile allowance is skimpy, to use a kind word. I drove direct to my destination, which was 4 miles pasr the drop-off point. I can understand your accountants may have found an obscured revenue stream within your operations. What customer would fight a few extra $$$ added after the toil of moving is complete? Not many, I'll bet, and that's a tidy sum to collect for the mass of people who trust your brand. Your move to raise more short-term income has worked. You've also lost this customer for the rest of My life. Get back to actual Customer Service.

KEVINGLENN C. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

FRANK A. 
Rating:
5.0

Maintenance: U-Haul Van had an oil leak; oil leaked several spots in our driveway.

DEANNANANCY SMIT B. 
Rating:
5.0

Warn customers that the gas gauge does not work properly. Because of its faultiness, I put a quarter of a tank more gas in it than was needed when I refilled it before return.

JILLDENISE R. 
Rating:
5.0

Resources hired to help load never showed up. I ended up loading the truck with Just myself and 2 women. This was unexpected and unacceptable. I will hesitate to ever schedule help through Uhaul again.

MICHAELFRANCIS S. 
Rating:
5.0

Great service from Debbie, Kassidy and Bonita.

WILLEDWARD H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

I have storage units with these folks and have rented trucks on multiple occasions. Each time they are courteous, efficient, and helpful. Highly recommended!

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Maybe a drop box for pigtails...

Dillon P. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Everyone that works there are awesome and take great caRE of there costumers

JEFFREYSCOTT W. 
Rating:
5.0

Keep up the great work effort. It shows!

HENRYJ T. 
Rating:
1.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Had all size trailers on hand.I needed one right away and they processed me quickly.

REYNOLDANDREW T. 
Rating:
5.0

Nothing. Everything was handled perfectly.

RONALDWILFORD C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

CHESTERERNEST W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL WILLIS F. 
Rating:
5.0

Excellent service and very frirndly, would recommend future use to everybody in area. Only improvement I know is better advertising for this location.

DANIEL M. 
Rating:
5.0

The truck did not idle well and stalled on me at one stop.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

JAYCOLEMAN Z. 
Rating:
3.0

I reserved a 15' truck 3-4 days prior to pick up. I actually went into the location to do this. When pick up day arrived, somehow I was not in the system to pick up at that location but at a different one. I had to wait 30-45 minutes for the transfer to take place. After we inspected the truck we were informed that the dolly would be charged if the zip tie was broken. When we arrived home and opened the back we then noticed the zip tie was broken. I called the location multiple times with no response. I had to drive back to the location to inform them that the zip tie was broken prior to us renting the vehicle. They said that would be fine. Once we returned the vehicle the receipt was updated with the mileage I used. The next day I saw 2 identical charges for the truck rental. This made my account be overdrafted and charged $29 each time the something I had scheduled to come out of my account. I am very displeased with this. I called U-haul customer service and they said it was a glitch in the system but it would take days for the credit to appear back. Really bad mistake during these times. I am in the Army with 2 children and having a rough time during the pandemic. My husband was laid off and I due to the circumstances and I was the only one working. So to be without money for days was very stressful. That is exactly why I don't like providing my card information for it to be stored in a computer for a company to make mistakes like this.

MARQUITAROCHELLE D. 
Rating:
3.0

I thought that the place to get the rental went well. However, the truck on the way to Alabama broke down in NC. After dealing with roadside assistance, I was stuck on the highway for 2 hours before someone came to look at the vehicle. The gentlemen was unable to figure out what was wrong with the vehicle due to all the error codes that were present including the speedomitor no loner working, the gas read as empty, check engine light was on and the stability controls were not working. When speaking with roadside assistance again, they said we needed to get the vehicle towed to Charlotte in order for me to get a new rental truck. I went ahead and drove the truck to a small gas station to wait. Basically from 11a to 4p I was dealing with this mess and a tow truck never came. I was able to drive the truck very slowly to the uhaul in Charlotte. When I got there they were able to get me the new truck. However, they closed right at 5p. That tells me that by the time uhaul would be able to get a tow truck out, it would have been to late and I would have been stuck in NC. This whole ore deal was unacceptable and I am very frustrated with the way uhaul dealt with the situation. By the time I got on the road it was 6:30p causing me to not bet to Alabama until midnight. It should never have taken 7 hours to deal with this problem. I am unhappy with uhaul with the way they handled this situation. I feel that I should get a little bit of a discount with the amount of money I paid. Lastly, I lost $45 dollars in gas when I filled up the previous truck before it broke down and I feel that I should be refunded that amount of money.

Justine M. 
Rating:
3.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

People were great and very helpful.

KERWINLEE M. 
Rating:
4.0

Don't pull a bait and switch on pickup locations. This cost me an additional 15 miles and my time. If you can't honor the reservation say so at the time.

STEVEN S. 
Rating:
1.0

1. In the middle of the pandemic, not even one of the half dozen employees who worked in the office or who came in from another part of the facility was wearing a breathing mask. 2. After I had moved the assigned trailer by myself and connected it to my vehicle, I discovered that the door would not open. I drove the 100 yards to the office and was told that, "Sorry, that door has been stuck for a long time, you'll have to drive back, disconnect that trailer, and hook up to a different one."

John M. 
Rating:
4.0

A bit of a long drive to drop off the truck, but it was a very nice facility.

MICHAEL B. 
Rating:
5.0

My rep Cassidy was wonderful

MARKMARIO E. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Cassidy and entire staff helpful and friendly and very patient with me, a first time trailer renter

Alexander W. 
Rating:
5.0

Very helpful service. They answered all my questions. I would recommend this to a friend.

Marc L. 
Rating:
5.0

Customer service was outstanding!

Jeffery H. 
Rating:
2.0

I had rented a 6 x 12 covered trailer and had filled out all information on-line and had received a confirmation call- all on Thursday 9-10-2020. When I arrived the computer then said that my car was not rated for a 6 x 12, despite the information I had entered 2 days before. After 30 minutes of calls and computer work, I was able to get the trailer, but THERE WAS NO ONE THERE TO HELP ME ATTACH THE TRAILER TO MY CAR! It was very difficult to get the trailer hitch on the car directly in position as I was unable to lift the tongue on the trailer and maneuver it onto the hitch. Also, no one there to help me remove the trailer after use. If you are going to rent trailers of that size, either have someone too help or let me know in advance so I can bring some help or decide not to rent there. Note: The lady at the location was very nice, but couldn't help with attachment or removal. It was on Sear Country Road in Gloucester, Virginia

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Just update your computer system or the internet connection to make the experience that much faster and fluid.

Jeffrey B. 
Rating:
5.0

The customer service here was excellent!

Christina N. 
Rating:
5.0

Such a friendly staff!

Carolyn L. 
Rating:
5.0

Straps on car transport were over tightened so I hat the tire straps were next to impossible to get out of the come along. It took 2 men and myself to get them out. Better maintenance of come alongs and check the straps before just saying all looks good. The UHaul office didn't do anything wrong this is a maintenance issue. They were so personable in the office. Good people.

Becky S. 
Rating:
5.0

Customer did not leave a comment.

TERESAMUTH A. 
Rating:
5.0

Would definitely recommend for trailer and truck rentals. Great customer service!

Michael B. 
Rating:
4.0

UHaul location was kind and nice. Uhaul needs to work on your computer system for the independent dealers. Slow , I signed up on line now way I should have had to wait 30 minutes to go back over the system. This happens at every independent dealer. Please improve.

Hugh H. 
Rating:
5.0

Your computer system was down. Too too long to run my debt card. Your system needs to be update.

Philip B. 
Rating:
5.0

The people at Extra Storage Inc where great, the check-in & out was slowed down with the pandemic precautions in place. Bonita & Cassidy where very helpful in extending the rental for me. Thank you

Henry F. 
Rating:
5.0

Customer did not leave a comment.

Cary O. 
Rating:
5.0

This placecwas fine but i was supposed to take it to a different place. When i gotcto the other location they were no longer in business. I had to make 2 phone calls and drive another 8 miles to find a place to return the truck.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Miguel B. 
Rating:
5.0

I choose to use the U-Haul 24/7 app since I wanted to pick up my vehicle prior to opening hours. The app was poor! It was down when I arrived for pick up and cost me 45 min before I could get on the road.

Jeff W. 
Rating:
5.0

I think it would be nice to keep the customers info on file for at least a six mo. period when they have already rented other items from U-haul within the six mo period therefor wouldn't have to go through the long form process that would be nice, I have found you go back the next week and have to do it all over again with no changes to the customers info. THANKS

ERNIE B. 
Rating:
5.0

NOTHING, MY EXPERIENCE WAS EXCELLENT

Leo H. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

MERRETTE B. 
No reviews have been submitted for this location.

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