Customer Reviews for Extra Storage Inc
(U-Haul Neighborhood Dealer)

224 reviews

4295 Sears Country Rd   Gloucester, VA 23061

(804) 693-4569

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed

Services at this Location:

Contact Us

(804) 693-4569

4295 Sears Country Rd
Gloucester, VA 23061

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 4:30 pm
  • Sat: 9 am - 12:30 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Maintenance: U-Haul Van had an oil leak; oil leaked several spots in our driveway.

DEANNANANCY SMIT B. 
Rating:
5.0

Warn customers that the gas gauge does not work properly. Because of its faultiness, I put a quarter of a tank more gas in it than was needed when I refilled it before return.

JILLDENISE R. 
Rating:
5.0

Resources hired to help load never showed up. I ended up loading the truck with Just myself and 2 women. This was unexpected and unacceptable. I will hesitate to ever schedule help through Uhaul again.

MICHAELFRANCIS S. 
Rating:
5.0

Great service from Debbie, Kassidy and Bonita.

WILLEDWARD H. 
Rating:
5.0

Customer did not leave a comment.

PATRICK B. 
Rating:
5.0

I have storage units with these folks and have rented trucks on multiple occasions. Each time they are courteous, efficient, and helpful. Highly recommended!

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

TRAVIS B. 
Rating:
5.0

Customer did not leave a comment.

William L. 
Rating:
4.0

Maybe a drop box for pigtails...

Dillon P. 
Rating:
5.0

Customer did not leave a comment.

Michael Y. 
Rating:
5.0

Everyone that works there are awesome and take great caRE of there costumers

JEFFREYSCOTT W. 
Rating:
5.0

Keep up the great work effort. It shows!

HENRYJ T. 
Rating:
1.0

Customer did not leave a comment.

Peggy C. 
Rating:
5.0

Had all size trailers on hand.I needed one right away and they processed me quickly.

REYNOLDANDREW T. 
Rating:
5.0

Nothing. Everything was handled perfectly.

RONALDWILFORD C. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

BETH S. 
Rating:
5.0

Customer did not leave a comment.

CHESTERERNEST W. 
Rating:
4.0

Customer did not leave a comment.

DANIEL WILLIS F. 
Rating:
5.0

Excellent service and very frirndly, would recommend future use to everybody in area. Only improvement I know is better advertising for this location.

DANIEL M. 
Rating:
5.0

The truck did not idle well and stalled on me at one stop.

Bruce E. 
Rating:
5.0

Customer did not leave a comment.

JAYCOLEMAN Z. 
Rating:
3.0

I reserved a 15' truck 3-4 days prior to pick up. I actually went into the location to do this. When pick up day arrived, somehow I was not in the system to pick up at that location but at a different one. I had to wait 30-45 minutes for the transfer to take place. After we inspected the truck we were informed that the dolly would be charged if the zip tie was broken. When we arrived home and opened the back we then noticed the zip tie was broken. I called the location multiple times with no response. I had to drive back to the location to inform them that the zip tie was broken prior to us renting the vehicle. They said that would be fine. Once we returned the vehicle the receipt was updated with the mileage I used. The next day I saw 2 identical charges for the truck rental. This made my account be overdrafted and charged $29 each time the something I had scheduled to come out of my account. I am very displeased with this. I called U-haul customer service and they said it was a glitch in the system but it would take days for the credit to appear back. Really bad mistake during these times. I am in the Army with 2 children and having a rough time during the pandemic. My husband was laid off and I due to the circumstances and I was the only one working. So to be without money for days was very stressful. That is exactly why I don't like providing my card information for it to be stored in a computer for a company to make mistakes like this.

MARQUITAROCHELLE D. 
Rating:
3.0

I thought that the place to get the rental went well. However, the truck on the way to Alabama broke down in NC. After dealing with roadside assistance, I was stuck on the highway for 2 hours before someone came to look at the vehicle. The gentlemen was unable to figure out what was wrong with the vehicle due to all the error codes that were present including the speedomitor no loner working, the gas read as empty, check engine light was on and the stability controls were not working. When speaking with roadside assistance again, they said we needed to get the vehicle towed to Charlotte in order for me to get a new rental truck. I went ahead and drove the truck to a small gas station to wait. Basically from 11a to 4p I was dealing with this mess and a tow truck never came. I was able to drive the truck very slowly to the uhaul in Charlotte. When I got there they were able to get me the new truck. However, they closed right at 5p. That tells me that by the time uhaul would be able to get a tow truck out, it would have been to late and I would have been stuck in NC. This whole ore deal was unacceptable and I am very frustrated with the way uhaul dealt with the situation. By the time I got on the road it was 6:30p causing me to not bet to Alabama until midnight. It should never have taken 7 hours to deal with this problem. I am unhappy with uhaul with the way they handled this situation. I feel that I should get a little bit of a discount with the amount of money I paid. Lastly, I lost $45 dollars in gas when I filled up the previous truck before it broke down and I feel that I should be refunded that amount of money.

Justine M. 
Rating:
3.0

Customer did not leave a comment.

Roger W. 
Rating:
5.0

People were great and very helpful.

KERWINLEE M. 
Rating:
4.0

Don't pull a bait and switch on pickup locations. This cost me an additional 15 miles and my time. If you can't honor the reservation say so at the time.

STEVEN S. 
Rating:
1.0

1. In the middle of the pandemic, not even one of the half dozen employees who worked in the office or who came in from another part of the facility was wearing a breathing mask. 2. After I had moved the assigned trailer by myself and connected it to my vehicle, I discovered that the door would not open. I drove the 100 yards to the office and was told that, "Sorry, that door has been stuck for a long time, you'll have to drive back, disconnect that trailer, and hook up to a different one."

John M. 
Rating:
4.0

A bit of a long drive to drop off the truck, but it was a very nice facility.

MICHAEL B. 
Rating:
5.0

My rep Cassidy was wonderful

MARKMARIO E. 
Rating:
4.0

Customer did not leave a comment.

Scott H. 
Rating:
5.0

Cassidy and entire staff helpful and friendly and very patient with me, a first time trailer renter

Alexander W. 
Rating:
5.0

Very helpful service. They answered all my questions. I would recommend this to a friend.

Marc L. 
Rating:
5.0

Customer service was outstanding!

Jeffery H. 
Rating:
2.0

I had rented a 6 x 12 covered trailer and had filled out all information on-line and had received a confirmation call- all on Thursday 9-10-2020. When I arrived the computer then said that my car was not rated for a 6 x 12, despite the information I had entered 2 days before. After 30 minutes of calls and computer work, I was able to get the trailer, but THERE WAS NO ONE THERE TO HELP ME ATTACH THE TRAILER TO MY CAR! It was very difficult to get the trailer hitch on the car directly in position as I was unable to lift the tongue on the trailer and maneuver it onto the hitch. Also, no one there to help me remove the trailer after use. If you are going to rent trailers of that size, either have someone too help or let me know in advance so I can bring some help or decide not to rent there. Note: The lady at the location was very nice, but couldn't help with attachment or removal. It was on Sear Country Road in Gloucester, Virginia

Norman M. 
Rating:
5.0

Customer did not leave a comment.

Travis B. 
Rating:
5.0

Just update your computer system or the internet connection to make the experience that much faster and fluid.

Jeffrey B. 
Rating:
5.0

The customer service here was excellent!

Christina N. 
Rating:
5.0

Such a friendly staff!

Carolyn L. 
Rating:
5.0

Straps on car transport were over tightened so I hat the tire straps were next to impossible to get out of the come along. It took 2 men and myself to get them out. Better maintenance of come alongs and check the straps before just saying all looks good. The UHaul office didn't do anything wrong this is a maintenance issue. They were so personable in the office. Good people.

Becky S. 
Rating:
5.0

Customer did not leave a comment.

TERESAMUTH A. 
Rating:
5.0

Would definitely recommend for trailer and truck rentals. Great customer service!

Michael B. 
Rating:
4.0

UHaul location was kind and nice. Uhaul needs to work on your computer system for the independent dealers. Slow , I signed up on line now way I should have had to wait 30 minutes to go back over the system. This happens at every independent dealer. Please improve.

Hugh H. 
Rating:
5.0

Your computer system was down. Too too long to run my debt card. Your system needs to be update.

Philip B. 
Rating:
5.0

The people at Extra Storage Inc where great, the check-in & out was slowed down with the pandemic precautions in place. Bonita & Cassidy where very helpful in extending the rental for me. Thank you

Henry F. 
Rating:
5.0

Customer did not leave a comment.

Cary O. 
Rating:
5.0

This placecwas fine but i was supposed to take it to a different place. When i gotcto the other location they were no longer in business. I had to make 2 phone calls and drive another 8 miles to find a place to return the truck.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Miguel B. 
Rating:
5.0

I choose to use the U-Haul 24/7 app since I wanted to pick up my vehicle prior to opening hours. The app was poor! It was down when I arrived for pick up and cost me 45 min before I could get on the road.

Jeff W. 
Rating:
5.0

I think it would be nice to keep the customers info on file for at least a six mo. period when they have already rented other items from U-haul within the six mo period therefor wouldn't have to go through the long form process that would be nice, I have found you go back the next week and have to do it all over again with no changes to the customers info. THANKS

ERNIE B. 
Rating:
5.0

NOTHING, MY EXPERIENCE WAS EXCELLENT

Leo H. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Customer did not leave a comment.

MERRETTE B. 
Rating:
5.0

Customer did not leave a comment.

Gray E. 
Rating:
5.0

This was not the location that I had requested for pickup. In fact it was 27 miles from my house! I had ordered on line well in advance to be picked up at a location about 2 miles from home. It seems that an organization like u haul would have the logistical ability to make a trailer available where needed. Incidentally, there are at least 3 uhaul pickup sites within less than 10 miles from my home.

Doug M. 
Rating:
5.0

Staff is very helpful in explaining the process.Friendly and pleasant.Highly recommended.

John L. 
Rating:
3.0

Customer did not leave a comment.

ANGELITA L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca T. 
Rating:
5.0

Very friendly and helpful staff. Professional and courteous.

Paul R. 
Rating:
5.0

Customer did not leave a comment.

MERRETTE B. 
Rating:
5.0

Customer did not leave a comment.

William E. 
Rating:
5.0

Customer did not leave a comment.

George M. 
Rating:
5.0

Customer did not leave a comment.

merrette B. 
Rating:
5.0

Customer did not leave a comment.

merrette B. 
Rating:
4.0

Tell customers they will be charged if they MOVE the darn dolly. We took the dolly out because it was in the way THEN we were charged for its usage. That wasn't fair. We didn't use it we just took it out because it was using up space we needed.

Anna D. 
Rating:
5.0

Have rented from this facility for years and years and have rented storage sheds here also., Deborah and Cassidy are two of the greatest ladies to help with your needs It is always a pleasure to do business here!

FREDITH M. 
Rating:
5.0

The ladies in the office are very helpful and just wonderful to work with!

LAURA N. 
Rating:
4.0

Customer did not leave a comment.

Lisa B. 
Rating:
5.0

Customer did not leave a comment.

Bradley P. 
Rating:
5.0

Customer did not leave a comment.

Anna N. 
Rating:
4.0

Service staff was very helpful.

David M. 
Rating:
5.0

I was very impressed with the person on the desk. check out was quick and easy and the truck was clean and in good condition.

Catharine F. 
Rating:
5.0

The 5x8 trailer I rented was old, had missing tie down points, missing bumper rails, hitch was harder than normal to adjust and had burned out marker lights. Staff at location I picked up & dropped off were very helpful, knowledgeable & friendly.

Trevor B. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
5.0

Customer did not leave a comment.

Jim W. 
Rating:
4.0

The drop off location was a little hard to determine at night and after hours. I ended up making another trip back in the morning to drop the trailer off. The person was very helpful and offered assistance in removing the trailer from the hitch. She also suggested having someone stand on the back of the trailer as a counter-balance. This worked ok. Regarding the overall process: This is a system problem. The website failed to allow me to do this but online. I called the 800# to reserve. When I went to check in online on day of pickup, no reservations we're listed. Also, noone called me the day before to tell me where the pick-up location was.

KEN M. 
Rating:
5.0

Staff at the facility was great. However, checkout took about 45 minutes, way too long for a trailer.

Daniel H. 
Rating:
4.0

The truck I rented needs a tune up! The engine did not want to go above 50 easily - even empty. at 55 the rpms kept ramping up but it did not want to change gears. It sounded like a diesel engine - and its not. Valves rattling. The Tow Haul button was on when I left the site empty. It took me the first 20+ miles to figure out how to turn it off. I even called the 800 # for customer service. Got transferred twice and finally ended up waiting in a que for roadside assistance since no one else knew what it was or how to turn it off. I was getting ready to hang up after figuring it out myself and someone actually answered. I explained that I had already figured it out after waiting so long for help. This person at least knew what I was talking about. Apparently this is a common request. The "tow haul" feature came on going up even a slight hill and also kept randomly sticking on. I was not towing anything and even only carried a half load last night. This morning I was only carrying a 1/4 load of totes. my kitchen chairs, 2 sets of twin bed rails and some drawers left over from yesterday. It still kept popping on, especially when going uphill. Apparently this truck needs maintenance. I got around 8 miles per gallon driving at 50 mph! Most of my miles were empty miles. Its very frustrating to use substandard equipment. The office staff was very nice and helpful but the computer system was a bit slow. I am hoping to find a better vehicle to compete my move in 2 weeks.

BRENDA E. 
Rating:
5.0

Customer did not leave a comment.

Josette B. 
Rating:
4.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

robert U. 
Rating:
5.0

Customer did not leave a comment.

christopher A. 
Rating:
5.0

Customer did not leave a comment.

Deanne M. 
Rating:
5.0

Customer did not leave a comment.

merrette B. 
Rating:
5.0

Need more trucks close to home for one way trips. I had to drive 15 miles out of my way just to get a truck. That used up a lot of my time.

Donna C. 
Rating:
4.0

Customer did not leave a comment.

Eva H. 
Rating:
5.0

Customer did not leave a comment.

Jess B. 
Rating:
5.0

Customer did not leave a comment.

Kassidy S. 
Rating:
4.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Albert W. 
Rating:
5.0

Everything was just fine...

cynthia A. 
Rating:
5.0

Cassidy was extremely patient and helpful. She took all of the necessary time to help me understand how the process works and what would best suit our needs. All of her efforts were greatly appreciated. I highly recommend using this location for everyone's Uhaul needs.

TIMOTHY F. 
Rating:
4.0

Customer did not leave a comment.

Victoria J. 
Rating:
4.0

Customer did not leave a comment.

Betsy W. 
Rating:
5.0

They did a great job. Thank you and I appreciate it.

Roger P. 
Rating:
1.0

The ladies in the office were extremely nice but I was taken on a wild goose hunt to find a tow trailer that was promised to be in a different location, and then offered no refund for the lost hours and extra expense this caused me. It was an absolute nightmare experience, and I am deeply disappointed by UHaul's lack of apology, refund or care.

Nicole I. 
Rating:
4.0

Two tires on the auto transport were marginal. One blew out costing me 2 hrs of delay until it was repaired.

Forrest A. 
Rating:
5.0

Customer did not leave a comment.

Nathan C. 
Rating:
5.0

Customer did not leave a comment.

Kyle S. 
Rating:
5.0

Customer did not leave a comment.

Renee H. 
No reviews have been submitted for this location.

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