Customer Reviews for Exxon Jacksonville
(U-Haul Neighborhood Dealer)

Rating:

5.0

Víctor Soto went above and beyond to help me in a tough situation. The rental location didn’t have the dolly I needed, and instead of just leaving me to figure it out, he stepped in and handled it with professionalism and urgency. I had to put extra miles on the truck searching for one, but Víctor stayed involved, made sure I was taken care of, and turned a frustrating experience into a manageable one. His commitment to customer service and willingness to go the extra mile truly stood out. Highly appreciated and strongly recommended.

Rating:

5.0

To improve: Need more equipment options, truck engine light was on so please make sure equipment is in good condition. This was not a problem for this project but it could have been an issue. The location is great for me and easy access to equipment. Gas station has food, drinks and snacks which is an added plus.

Rating:

5.0

They were open late Saturday to 8 pm and allowed Trailer to be returned Saturday at 6 pm.

Rating:

3.0

When we picked the dolly up it had a rub hole in the finder I think that should have been replaced before it was rented out again. The app wasn’t very friendly on our end I wasn’t able to upload photos at the pickup location. I took them with my phone camera instead and I kept them in case there was any issue with the company at drop off.

Rating:

1.0

Its a ExxonMobil gas station and the attendant didn't seem to care I was returning equipment. Didn't check it in didn't even look at it. I requested a check in receipt and was told I would get an email. We'll I got an email receipt and was billed an additional $30 for late drop off when it sat on the lot for 3 days prior

Rating:

3.0

Site is a gas station mini mart with limited space

Rating:

4.0

Appreciated help from attendant while there were many customers waiting. He was calm and explained any questions I had without rushing.

Rating:

3.0

Nice people but they're new to renting and there's still a bit of disconnect / double entry between reserving on the website and the additional information they need from you in an oddly informal manner. Calling the manager, waiting for him to decide to call the employee back, and passing information through WhatsApp isn't an experience that builds confidence, but in the end the charges were correct and there was no issue.

Rating:

4.0

The person was helpful and asked good questions. He made 1 phone call for assistance and then was able to help me unload my trailer.