You charged me for insurance which I did not request. You moved my location for pickup even further. No ramp..
Roy w
Exxon Jacksonville
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Jacksonville, FL 32225
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 3.5 Average Customer Rating
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It's a gas station and the parking is confusing
Katie OTrailer was in disrepair fender falling off ramp was misskng the needed hardware pin in the ramp. The taillight didnt work which wouldnt be a huge deal if a 30 min drive buy i had to go over 12 hours with a messed up trailer after being yelled at by the buisness owner when i picked it up and when my concerns were raised it was take it or get the hell out or
Christopher CI'd recommend the Exxon location in Jacksonville, though my overall experience with the process wasn't great. The staff member who helped me at Exxon gave me excellent service — my complaint isn't with him, but with U-Haul's process itself. I made a truck reservation about two weeks ahead of time. When booking a one-way move from Jacksonville to Tampa, the system only offered four eligible pickup locations. But when I arrived, I discovered my reservation had been switched to a different location without any notice. I don't understand why the change happened, but what really bothers me is that U-Haul never called to give me a heads-up — something like, 'Sorry Mr. , we need to move your pickup location because of an issue.' Instead, I only found out about the change when I showed up. That lack of communication is where U-Haul really dropped the ball.
ROBERT CMy issue wasn’t with the location. Rather, the app. I set it up the day before. But, picking it up took over two hours. First app issues, then they gave me a different truck than on the order. They did not have my appliance dolly. The wasted hours, then rain, put us way behind schedule. Couldn’t use the truck til the next day. We called, to let them know that I would be late. Somehow, my $39 rental turned into $500. I even filled it with more gas than it had originally. But, got charged anyway. Supposedly, the cost factor was mileage. I think it still had me under the first truck. Because there is no way I drove 300 miles. I am not happy and have spent more that it would have cost me to have just hired movers
STUART C