When we picked the dolly up it had a rub hole in the finder I think that should have been replaced before it was rented out again. The app wasn’t very friendly on our end I wasn’t able to upload photos at the pickup location. I took them with my phone camera instead and I kept them in case there was any issue with the company at drop off.
Kasi W
Customer Reviews for Exxon Jacksonville
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Its a ExxonMobil gas station and the attendant didn't seem to care I was returning equipment. Didn't check it in didn't even look at it. I requested a check in receipt and was told I would get an email. We'll I got an email receipt and was billed an additional $30 for late drop off when it sat on the lot for 3 days prior
STEVEN BSite is a gas station mini mart with limited space
STEVEN HAppreciated help from attendant while there were many customers waiting. He was calm and explained any questions I had without rushing.
REBECCA GNice people but they're new to renting and there's still a bit of disconnect / double entry between reserving on the website and the additional information they need from you in an oddly informal manner. Calling the manager, waiting for him to decide to call the employee back, and passing information through WhatsApp isn't an experience that builds confidence, but in the end the charges were correct and there was no issue.
Eric DThe person was helpful and asked good questions. He made 1 phone call for assistance and then was able to help me unload my trailer.
GINGER M