Customer Reviews for Exxon of Old Bridge
(U-Haul Neighborhood Dealer)

180 reviews

1400 Rte 9 S   Old Bridge, NJ 08857

(732) 387-7158

Location Hours

  • Mon-Sun: 24 hours

Services at this Location:

Contact Us

(732) 387-7158

1400 Rte 9 S
Old Bridge, NJ 08857

Services at this Location:

Location Hours

  • Mon-Sun: 24 hours
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very good thanks

Corcino P. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

Matthew L. 
Rating:
4.0

Better communication between the vendor and supplier. The contract changed twice not by my doing. Once for the original pick up and drop off locations. The time was the time frame of having the vehicle. Prior to picking up at the new location the contract was changed again, after explaining the contract was wrong the attendant at the Exxon location was very rude and unbecoming. The cab of the vehicle was not cleaned, debris and empty cigarette packs were inside. Inside the storage portion had belongings and garbage of whoever used it last.

Maria D. 
Rating:
5.0

Customer did not leave a comment.

Gladys S. 
Rating:
4.0

All good

Steven R. 
Rating:
5.0

Customer did not leave a comment.

Tamara P. 
Rating:
5.0

Customer did not leave a comment.

claribel N. 
Rating:
5.0

Customer did not leave a comment.

Anthony O. 
Rating:
2.0

Our reservation was confirmed for 15'' truck but we did not get it when we went there for pickup. We had to take the small truck as we did not has any choice and it was hard move the items.

Chirag P. 
Rating:
5.0

Customer did not leave a comment.

PEDRO C. 
Rating:
1.0

I have pictures of the trash, found in the back of the truck… dirty used cardboard, empty beer bottles, wood with large nails sticking out. I am also disputing the fuel charges and associated fees. I drove less than 10miles, refilled the tank to 1/4 tank which is the amount that was provided at pick up. When I spoke to gas station attendant he just said ok and went back on his cellphone.

Ann P. 
Rating:
5.0

Customer did not leave a comment.

Christopher W. 
Rating:
1.0

The truck I got needs maintenance. I mean seriously that truck was not going above 40mph.They also charge me extra money I only drove 37 miles and they charge me 50$ plus 30$ for gas . And I showed that guy that I already put gas. I wish I can give zero rating. So many more things to write leave it. PLEASE PLEASE be aware before you go at this place. I hope they don't do this with other customers.

Waqas A. 
Rating:
4.0

The drop off location was a bit crowded with other trucks so there was not much room to park.

Steven Z. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
3.0

Upon driving down the road about five miles low fuel light came on , when I stopped at location about 11 miles away from pick when opening back door there was a bunch of saturated moving blankets from the previous renter told vendor when I returned truck he was apologetic and said previous employee must not have inspected truck

eugene H. 
Rating:
4.0

It was pretty easy to reserve, and pick up, and use the equipment. I got charged for fulling the tank even though it matched what my contract said. I got a refund for the charge but I had to call.

Jonathan C. 
Rating:
5.0

it was easy. you grab, pay, load the gas and bring it back.

MILBEN T. 
Rating:
4.0

Customer did not leave a comment.

Frank R. 
Rating:
5.0

Customer did not leave a comment.

Kelly S. 
Rating:
3.0

The requested moving items (ie dolly, etc) with my reservation were not available. When I called the location to confirm the day before, they didn't tell me. When I got there, they told me I could pick up the truck with them and then go to another uhaul location to get any other equipment I needed. This was inconvenient.

Nicole K. 
Rating:
5.0

Nothing

Robert F. 
Rating:
4.0

Customer did not leave a comment.

Juan M. 
Rating:
4.0

Customer did not leave a comment.

EILEEN P. 
Rating:
4.0

Customer did not leave a comment.

Jonathan S. 
Rating:
5.0

Perfect

RAKAIL M. 
Rating:
5.0

Customer did not leave a comment.

Rigoberto A. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

Customer did not leave a comment.

Jordan R. 
Rating:
4.0

Mileage rate is extremely expensive

Francis L. 
Rating:
3.0

Customer did not leave a comment.

loredana B. 
Rating:
1.0

The truck was filthy and the blower motor for the heat in the cab was broken so there was no heat.

JAMES W. 
Rating:
1.0

Clean & maintain the trucks. Treat UHaul customers with the same respect as the convenience store customers.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

William J. 
Rating:
2.0

Ruck had Hay left in it. Rental was not easy to pick up. The guy at counter had to call somone to help so the process took about 1 hour and they did not have the moving blankets that I ordered. I was charged a $2 environ mental fee and a $10 Moyer vehicular charge. I was not tails about those charges and these seem unfair. I am not happy.

Michelle D. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS JR R. 
Rating:
5.0

Customer did not leave a comment.

Lana W. 
Rating:
5.0

Customer did not leave a comment.

Iryna K. 
Rating:
2.0

I rent from Uhaul often for my business. This is the 2nd time using this location. Although I was refunded the over charge, it baffles me hoe I drop a vehicle of on Sunday mornin and it doesn't get checked in till Monday morning, charging me for an additional day

DAVID N. 
Rating:
1.0

Not a good experience. I will be contacting the complaint department when my truck was picked up by my daughter there was no license plate on it the truck was disgustingly dirty the driver side door would not close properly. I was inconvenienced by having to go to another U-Haul to get a temporary license plate which delayed my trip.

NICOLE B. 
Rating:
5.0

My Dad was actually the one who drove the 15' box truck to and from our destination. He has been driving trucks for over 60 years and said the truck was in pretty decent shape, although the suspension could use a little work. Brakes, steering, lights, engine and transmission were all in good working order.

Kathleen M. 
Rating:
4.0

Customer did not leave a comment.

GENE S. 
Rating:
5.0

I feel satisfied with the experience

LOURDES L. 
Rating:
5.0

Customer did not leave a comment.

Mitchell D. 
Rating:
4.0

Customer did not leave a comment.

Timothy W. 
Rating:
5.0

Drop off was quick and easy.

BALBIR T. 
Rating:
1.0

Truck was dirty when it was picked up and a cleaning fee was assessed for no particular reason. Drop off location was unprofessional and not helpful. I should have rented a Rider truck.

Blake W. 
Rating:
5.0

Staff excellent!! So helpful!! There location was the cleanest place i have seen in a long while! Extra plus they sell Boars head cold cuts. Can't even get that a shoprite!! Bravo!!

Jean S. 
Rating:
4.0

Busy place that is a deli and gas station but I was still in and out in 5 minutes.

BARRY L. 
Rating:
4.0

Customer did not leave a comment.

Alex X. 
Rating:
4.0

Customer did not leave a comment.

PRABHAT V. 
Rating:
5.0

Thank you. The gentleman who works there was very helpful, professional and friendly. Made this process very easy for us. Definitely would use this U-Haul service again from this location.

Lori N. 
Rating:
4.0

Don't send a customer 45 minutes out of the way to pick up a truck when there are over 20 locations with-in a 10 mile radius of their house

Paul P. 
Rating:
5.0

Nothing it was perfect

DANA A. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
5.0

Easy drop off process & placed key in return box. No need to discuss with staff.

Colleen R. 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPH H. 
Rating:
4.0

You need not change a thing. I was happy with reception. Truck was clean. My questions were answered to my satisfaction.

Titus A. 
Rating:
5.0

Customer did not leave a comment.

Francis L. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Nothing…very easy process

ERNEST F. 
Rating:
3.0

Customer did not leave a comment.

Salvatore C C. 
Rating:
1.0

Customer did not leave a comment.

DEV S. 
Rating:
5.0

Customer did not leave a comment.

Abdelrahm M. 
Rating:
1.0

Improvement: The rep needs to give truthful information when someone is renting a vehicle I had an issue with me saying that I lived in Elizabeth and the rep placing Linden as my drop off point. I asked him did I have to drop it off in Linden and he said No anywhere. I dropped it off in Hillside because I went to Irvington. I had an issue getting into the system so I called customer service. The App wouldn't let me change the drop off destination. The customer rep told me I would get an extra charge for dropping it off in Hillside. I told him what the rental rep had told me and he seemed like he didn't believe me. Not a good transaction with the parties involved.

Iris M. 
Rating:
4.0

I would like to be refunded the cleaning fee for the truck since the back was not clean

Edward O. 
Rating:
1.0

The truck had oil in the back so that made moving a bit more difficult

CYNTHIA F. 
Rating:
4.0

Customer did not leave a comment.

Brian V. 
Rating:
4.0

Customer did not leave a comment.

Matthew G. 
Rating:
5.0

Customer did not leave a comment.

sean R. 
Rating:
5.0

Easy in/out

Shawn B. 
Rating:
5.0

Customer did not leave a comment.

Anthony W. 
Rating:
2.0

I returned the truck after refueling at a different gas station however still was charged a refueling fee for 5 gallons I know I didn't use 5 gallons from where I refueled wasn't worth my time trying to fight it so I just paid it I will not be yawing u haul again

Michael W. 
Rating:
1.0

Customer did not leave a comment.

Doreen T. 
Rating:
2.0

When I dropped off the truck they did not inspect the vehicle or gas gauge. They took the key and stated I would receive an email the next day about the return which was never sent

VINCENT D. 
Rating:
5.0

None at this time

Ruby H. 
Rating:
5.0

Customer did not leave a comment.

ALEKSEY M. 
Rating:
1.0

Don't go this place. The Indian guy who owns this will try to rip you and charge extra without your consent. Please be very careful with guy.

Vinod W. 
Rating:
5.0

They were extremely helpful, friendly and made the rental process very easy. Highly recommend.

MARGARET D. 
Rating:
5.0

Customer did not leave a comment.

Todd T. 
Rating:
5.0

The experience was overall great.

Aneel E. 
Rating:
1.0

He charged on my credit card over on my contract and he promised me to send it back and he not did, without sign any papers

Ghassan A. 
Rating:
5.0

Customer did not leave a comment.

Herbert C. 
Rating:
4.0

Was told I would only be charged for one day instead of 2 even though my reservation was for 2 days because I returned the truck in less than 24 hours. I emailed someone about the issue but never got an answer.

MICHAEL K. 
Rating:
5.0

Customer did not leave a comment.

Roberto R. 
Rating:
5.0

Customer did not leave a comment.

ahmed S. 
Rating:
4.0

Customer did not leave a comment.

James K. 
Rating:
4.0

Ensure tire air pressure is filled correctly.

Nathaniel L. 
Rating:
5.0

Customer did not leave a comment.

YEFIM K. 
Rating:
5.0

They were helpful,friendly and respectful

Safinaz M. 
Rating:
3.0

After a long drive and a 12 hour move. Parking my truck rental at the right uhaul location with a helpful guide really put me at ease.

Giancarlo A. 
Rating:
1.0

We went to Edison location and they don't have the van so they asked us to go Old Bridge location with discount and 20 miles more. But when we get to the old bridge location they only gave us the van without dolly. So we eventually went to 3 different places but waste us 2.5 hours, because of I don't have enough time to move out, I didn't get to my new place on time so the doorman would not let me move everything so I need to come back and forth to move all my boxes this week and weekend. It's totally horrible experience. We do have 20 miles more but that part should be included because the last location is like 22 miles from my house. Anyway, horrible experience.

Jinchun G. 
Rating:
3.0

Customer did not leave a comment.

MAUREEN S. 
Rating:
2.0

Upon making reservation I was told to go to U-Haul location. Upon arrival at U-Haul, I'm am then told that I needed to go to an Exxon station to pick up the vehicle. Luckily, my ride was still available and I am driven to gas station. Upon arrival at gas station, I am told vehicle is not ready and I would have to wait a few minutes. Person who was to get vehicle ready is on phone for an additional 15 minutes. A 10:00 appointment and I waist 40 minutes trying to get vehicle. Very poor service. You should not tell customers to go to one place and have vehicle located in another. What if customer's ride had already departed? No excuse.

Michael H. 
Rating:
5.0

For me nothing really, I was treated very well and I'm a very satisfied customer. Thank you Eddie for your kindness.

RAYMUNDO T. 
Rating:
5.0

Customer did not leave a comment.

Devin M. 
Rating:
5.0

Easy in ,easy out ,thanks guy's

Donnell W. 
Rating:
1.0

Customer did not leave a comment.

David D. 
Rating:
4.0

Customer did not leave a comment.

Scott B. 
No reviews have been submitted for this location.

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