Unfortunately our truck was very dirty when we picked it up. We had to sweep it twice before loading up because otherwise our things would have gotten covered in dust. Also, the instructions to pick up the keys and pick up the truck was confusing because the instructions provided in the confirmation email was different than what we were told at both the Elmwood Park and Saddle Brook locations by Uhaul staff. Finally, when we went to the Exxon to pick up our truck, we needed to wait until the employee who knew the process arrived—and she got there an hour after we scheduled the pick up. This all made our already stressful move even more complicated. However, the employee from Exxon (Maria) was the most helpful out of the entire experience. In the future, I don’t know if I would recommend this Uhaul location for a truck rental to a friend.
Andrea P
Customer Reviews for Exxon of Elmwood Park
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
BIG PROBLEMS!!! When we arrived to get the truck, you issued us a truck that didn't start. We went back into the store and the man told us that he didn't have his cell phone and couldn't call his manager. We were trying to resolve this and he would not help us! Every time a customer came in, he took care of them instead of us. After some time, he just gave us the key to another truck, which I couldn’t upload the information but finally we just took the truck because we had loaders coming in a short time. When I called U-Haul, I was put on hold for a long time and finally gave up. That was an unacceptable experience! We are VERY unhappy with U-Haul.
barbara cIt was a little confusing as to where to drop the truck, but once I figured that out, it was great!
MARGARET LThey never told me I had to bring the truck to the original location. They charged me 250 to deliver near my house.
Maria Mexcellent service,fast and available, 24 hours a day,and EXcellent Staff, 👍👍👍
Sonia ATruck dirty. More than 110k miles and looks poorly maintained. Check engine light on. Couldn’t switch it because I had movers already at my house
Bader AThe keys were not in the drop box as the app said. Had to get them from behind the counter. The floor of the cab was dirty, the left rear reverse light was out.
David HThe charges were not what I expected. They were very expensive and not what was advertised.
TOTLYN WThe truck and the lock box were in two separate lots, the truck was by the U-Haul building, the lock box for the keys were in a gas station about a block away. Don’t have the keys so far away from the truck especially when it’s freezing cold out
Nikolas MEstaba muy bien buen servicio
ELIAS NThis helped me a lot today!
Remy MI Did NOT opt in for CDW insurance coverage. As a matter of fact, I declined it when I completed my reservation online. However, when I received the receipt, I noticed a $25 Insurance charge.
Shoaib KFast and good service
Slavi I