Customer Reviews for Exxon
(U-Haul Neighborhood Dealer)

Rating:

1.0

I was overcharged for 13 gallons of fuel after driving 13 miles. The location was ignoring and not returning my calls. Took multiple calls to UHAUL to resolve that issue and get refund. If you are renting there, take PHOTOS of speedometer and do return on your phone. Do not trust uhaul person that will offer you to return the truck.

Rating:

2.0

This was the original location where I booked my truck rental, but at 5 PM the night before my move, I received a call telling me I had to pick up the truck at a different location. When we arrived at the alternate location at 2855 W. Harrison St. in Chicago, the vehicle was physically there, but the keys were missing. After calling for assistance, we were told that no one had returned the truck, leaving us unable to pick it up. We originally reserved a 15-foot truck, but after dealing with this issue, we had to travel to the Exxon location, which was actually the location we had originally wanted to use. By that point, they could only provide us with a 10-foot truck. This entire ordeal delayed our move-out by more than three hours, forced us to pay for an additional Uber ride between locations, and left us unable to move all of our furniture out of Chicago. We estimate that we lost over $500 in furniture because the smaller truck could not accommodate everything. This was an incredibly stressful, frustrating, and costly experience during an already stressful move. The lack of communication, failure to ensure the truck was actually available and ready for pickup, and inability to provide the truck size we had reserved are completely unacceptable. Customers should not have to deal with last-minute location changes, missing keys, unavailable vehicles, additional transportation expenses, and significant financial losses because of a company's failure to coordinate a reservation. U-Haul needs to improve communication between locations, verify that reserved vehicles have been returned and that keys are available before directing customers to pick them up, and ensure that customers receive the equipment they originally booked. If a reservation cannot be honored, customers should be offered an appropriate alternative without being forced to absorb the consequences. This experience has completely destroyed my trust in U-Haul. I will not use U-Haul again, and I will actively discourage friends and family from using the company for their moves. I expect this feedback to be taken seriously, and I believe compensation for the inconvenience, additional transportation costs, and financial losses caused by this situation is warranted.

Rating:

3.0

I had no idea where to drop it off. I dropped off in some random like back alley situation, but then I realized I might have dropped it off at the wrong location because I noticed the U-Haul‘s across the street at the Exxon. When I think of Exxon, I think of Exxon-Mobile and when I saw the Mobile to my left with all the U-Haul‘s in this like back area I was like OK that makes sense but then on my way out after dropping the keys in some dropbox I saw some trucks across the street and was genuinely confused on whether or not I dropped off the location. I hope to God everything’s fine and I dropped it off in location.

Rating:

5.0

Ammar was a fantastic help!

Rating:

2.0

This location is simply a gas station with someone on call to get you a truck. I ordered 12 moving pads. I got six I did not order a dolly, but I got one anyway, and it was not tied down so that hammered around in the back of the truck until I could get it back to the location where I needed it. This was not the location where I requested a truck, but the only place where you would give me one once I was twelve hours from needing it.

Rating:

1.0

It took me 45 minutes to get my uhaul. The gas station attendant did not put the key into the reservation and was confused. He made me drive to another location, they told me they can't do anything since my reservation is at his gas station. I went back and he finally called someone who was able to help. I was late to my move out, and had to pay the movers for 30 minutes of their time without them working. Additionally, U Hauk charged me for way more miles than i actually drove. I have timestamped photos of the odometer of how much I drove.

Rating:

1.0

Overcharged from the beginning. Refusing to refund the amount which was overcharged. Absolutely ridiculous.

Rating:

1.0

The cashier was extremely rude and told me my reservation was not available and transferred to a home depot. I'm glad I called the number as the trailer was available outside.

Rating:

1.0

I had to convince the attendant to take the truck! It was an unfortunate experience after driving nearly 1,000 miles. The Connecticut UHaul representative stated Chicago needed trucks so imagine my surprise when my son and I had to "strong arm" the attendant at the scheduled drop off location to take it. Dr.

Rating:

5.0

Location was great the uhal experience is not so good. I recommend to anyone to always say less miles because I went under and they still charged me the same.

Rating:

5.0

The UHaul app charged me the complete wrong amount and I’m still waiting for it to be fixed.

Rating:

1.0

The guy at the Dropoff location was super rude, mumbling under his breath, being incoherent and a jerk. Pick up location was great. Really bad service at the drop off location though.

Rating:

5.0

Staff was awesome. Easy return.

Rating:

4.0

The person behind the counter either didnt know what to do or was too busy with other customers buying gas/connivence products. Luckily the security guard at the gas station knew how to use the check in device and did a good job at helping me return the van.

Rating:

3.0

We had originally booked another location to pick up at 7AM, I received a call from UHaul confirming the reservation as well as email and text messages confirming a 7 AM pick up time. We arrived at the location and it was closed, we called U-Haul for customer support and they said that location doesn’t open until 9 AM. It was very frustrating to have multiple confirmations to be able to pick up at 7 AM when the location doesn’t open until nine. We had to scramble find another location and get a truck before our movers arrived at 8 AM. You hop representative on the phone was nice, but a little bit more apologetic would’ve been nice or some sort of credit considering we had to trek to another location.

Rating:

1.0

The truck was absolutely falling apart. It died on me, was completely out of gas upon pickup, and was beyond disgustingly filthy. The staff at the gas station I picked it up at had no idea what was going on and charged me $8 for gas although I left it with more gas than what I started with. I will be escalating this.

Rating:

2.0

Pick-up was very confusing. After multiple calls with Uhaul customer service, I was able to pick-up the rental an hour after the reservation time. When I picked up the truck, it was extremely dirty inside and left over equipment including a mallet. I had to clean it myself in order to feel comfortable enough to place my items in the truck.