I was overcharged for 13 gallons of fuel after driving 13 miles. The location was ignoring and not returning my calls. Took multiple calls to UHAUL to resolve that issue and get refund. If you are renting there, take PHOTOS of speedometer and do return on your phone. Do not trust uhaul person that will offer you to return the truck.
DANAS B
Exxon
(U-Haul Neighborhood Dealer)
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- 2.5 Average Customer Rating
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How U-Haul Reviews WorkThis was the original location where I booked my truck rental, but at 5 PM the night before my move, I received a call telling me I had to pick up the truck at a different location. When we arrived at the alternate location at 2855 W. Harrison St. in Chicago, the vehicle was physically there, but the keys were missing. After calling for assistance, we were told that no one had returned the truck, leaving us unable to pick it up. We originally reserved a 15-foot truck, but after dealing with this issue, we had to travel to the Exxon location, which was actually the location we had originally wanted to use. By that point, they could only provide us with a 10-foot truck. This entire ordeal delayed our move-out by more than three hours, forced us to pay for an additional Uber ride between locations, and left us unable to move all of our furniture out of Chicago. We estimate that we lost over $500 in furniture because the smaller truck could not accommodate everything. This was an incredibly stressful, frustrating, and costly experience during an already stressful move. The lack of communication, failure to ensure the truck was actually available and ready for pickup, and inability to provide the truck size we had reserved are completely unacceptable. Customers should not have to deal with last-minute location changes, missing keys, unavailable vehicles, additional transportation expenses, and significant financial losses because of a company's failure to coordinate a reservation. U-Haul needs to improve communication between locations, verify that reserved vehicles have been returned and that keys are available before directing customers to pick them up, and ensure that customers receive the equipment they originally booked. If a reservation cannot be honored, customers should be offered an appropriate alternative without being forced to absorb the consequences. This experience has completely destroyed my trust in U-Haul. I will not use U-Haul again, and I will actively discourage friends and family from using the company for their moves. I expect this feedback to be taken seriously, and I believe compensation for the inconvenience, additional transportation costs, and financial losses caused by this situation is warranted.
Alyvia PI had no idea where to drop it off. I dropped off in some random like back alley situation, but then I realized I might have dropped it off at the wrong location because I noticed the U-Haul‘s across the street at the Exxon. When I think of Exxon, I think of Exxon-Mobile and when I saw the Mobile to my left with all the U-Haul‘s in this like back area I was like OK that makes sense but then on my way out after dropping the keys in some dropbox I saw some trucks across the street and was genuinely confused on whether or not I dropped off the location. I hope to God everything’s fine and I dropped it off in location.
MATTHEW FAmmar was a fantastic help!
Christine BThis location is simply a gas station with someone on call to get you a truck. I ordered 12 moving pads. I got six I did not order a dolly, but I got one anyway, and it was not tied down so that hammered around in the back of the truck until I could get it back to the location where I needed it. This was not the location where I requested a truck, but the only place where you would give me one once I was twelve hours from needing it.
Richard H