Manny is very pleasant to talk to He answers all questions with no hesitation He is an asset to the company Job well donewilliam M.
Customer Reviews for Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location felt extremely unsafe. The tow dolly I was given was not in working condition. I expect a full refund for this. Would absolutely never recommend this location or Uhaul to anyone.Kayla W.
Pickup is not 24/7 if you can only pick up during a certain window in the day (9-9 per say). The email telling you what to do on the day of pickup takes you to the wrong website. Call center staff friendly but unable to help.Charles R.
No drop off box and employee didn't want to take key. He kept saying there should be a drop off box. Well, there wasn't!! I asked him if he would rent a truck if someone wanted one , he said yes. I told him then he can take my key! He finally took the key and I received a receipt for it the next day. Put out a drop off box or get a competent employee.Pamela G.
The online check-in agent could verify my alternate-contact the first attempt, so she timed out my check-in, then CANCELLED THE RESERVATION which told me to make a new reservation online for another day. Thank God I found someone inside who could help me straighten it out, because the 20 min wait trying to get a hold of customer service was definitely not going to happen.Nolan B.
Dropped the vehicle off with no problem. After I realized that I left my house key on the U-haul truck key. I texted the uHaul operator and we've worked out a way to get my key returned to me. operator's name is Bunya Mannie.Gregory S.
Customer did not leave a comment.SUZANNE L.
Customer did not leave a comment.Anthony P.
The people at this location did not seem to know what to do when we showed up at our scheduled pick up time. It took a while for them to get in touch with someone from uHaul who knew what to do so we could pick up the truck which was already sitting on the lot ready to go.Gregory C.
Customer did not leave a comment.Calvin L.
Customer did not leave a comment.John V.
Customer did not leave a comment.Dean W.
Customer did not leave a comment.Vince T.
Customer did not leave a comment.Svetlana Z.
I was confused as to where to even go when I got there. Communication was sub. Not much to gather when turning in the key and calling this location or 1-800-GOU HAUL, the wait or lack of picking up after constantly waiting 15+mins needs to be worked on. No reason U-Haul, not just this store, should have callers waiting 15-20mins to at least be acknowledged.Cay D.
The place looks a bit sketchy. I'd have been nervous dropping off there at night with everything far from the road and behind a disused fast food place.David K.
I was very disappointed that the pick up location was changed from Storage King USA to the Exxon. The reason we reserved at Storage King was to avoid the very problems we encountered at Exxon. We arrived on time but had to wait 45 minutes for Gail to arrive and process our order. The computer would not let her enter the key number because the Exxon attendant the night before did not properly check the U-Haul in. Also, the U-Haul had not been cleaned after check-in. The whole experience reminded me of having a flight time or gate number changed. It's very annoying when you as a customer do the right thing, but then things happen beyond your control and the company lets you down by changing your reservation. I will add that our experience in Raleigh was typical of a big city. Quite the opposite happened in small town Starkville, MS where we turned the U-Haul in.... efficient service with a smile!Scott L.
Horrible manager at this location. Please avoid. Had to wait 35 mins past my reservation time just for the manager to show up. Shes new and doesnt know much about uhaul.EUGENIA B.
The truck pick up was fine. Since this was a location transfer since the original rental was not actually in uhaul inventory, the new location did not have the accessories I rented along with the truck. Not a super big deal. Overall, I was able to get a truck.Christopher H.
Customer did not leave a comment.Alycia F.