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NICOLE H
Customer Reviews for Exxon
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very easy process to pick up and return, excellent and very helpful customer service
Stacy SIf you sold ball hitches and wiring adapters it would be a good opportunity to make money and saving your customers a trip
Garrison BI was double charged for my rental. Do better
Bruce CWorst experience ever
STEVEN HVery friendly service.
Werner BIt all went fine, although the online check-in and pickup was over the top. It took a lot of messing around with the phone to get it all done. Apart from that, it all went well.
Jennifer SMy only issue with this experience was my reservation for dollies. I intentionally reserved a truck through uhaul so that I would be able to rent/reserve a dolly. I reserved this with my reservation however, 45 minutes before I picked up the truck I learned that they did not have any dollies. This defeated the entire point of why I reserved a truck through uhaul. Had I of known at least 12 hours earlier, I could have made arrangements. What's the point of me taking time to reserve it if it isn't going to be reserved....
Jake HLocation was fine the app wasn’t working couldn’t upload photos or driver’s license
Elijah QOverall good
MOHAMMAD SI have used this location a few times now and I have never been disappointed. I'm very happy with the service I have received.
Jameila WHad to pick up the trailer at a different location which turned out to also have a truck available. Annoying to have to do pickups at two different locations on two separate days unnecessarily.
Michael CI haven't moved in over 25 years,So I was kinda of lost in how things was done these days.Thanks to a Family friend for introducing me to the U-Haul app.I was able to reserve a truck,and Hire movers to help with my relocation process,AndI was able to pay for everything in advance,Which made moving day alot easier for me and my Family.
Rhonda MWhen I got the U-Haul it was basically on empty, so I had to fill it up. Also I asked for the smallest vehicle they had and I was not given the smallest one on site (maybe the smallest one was dead?). Everything else was excellent
Madison JThe truck has a strong cleaner smell. Please use cleaners that don't have strong smells.
Chirag JMás personal de atención
Engell CThank you!
Dave PThe manager at the U-Haul facility did not have a key to unlock the U-Haul truck we rented.
Caroline HN/A
Jerry BThe mirrors were not adjustable. The driver's side was close enough, but could have been better. The passenger side, if fully engaged was way to wide of a view. And when engaged you could not adjust the mirror. I had to have the mirror out of the locked position (engaged) to get a proper view. As such I had to manually adjust the mirror several times. Basically not very safe if not is not very focused on the mirror and view.
david mEfficient and pleasant rental experience! Top notch!
Jeanine KThe van I reserved did not have keys so I ended up with a 20’ instead of a 9’ which was not practical for what I needed it for. Online check in took over an hour with multiple calls to customer service. The 3 hour window I booked it for was essentially cut in half because of waiting time.
Alexander RYour app/method to do contactless pick-up of a truck/rental needs a lot of work. Your app did NOT work to return/drop off the truck/rental, it kept freezing and crashing.
Kurt STrash everywhere where you park. Locations with people are better in case there were concerns
Talisha YGreat customer service and fast in and out process.
Sidney TNothing, it was perfect
Craig LDropping off was a joke. The person REFUSED to check me in nor take it off my vehicle. No help received at all on drop off. No help or any guarantee that the equipment was checked in.
Elizabeth WPlease call me asap, I am very upset. 561 359 4771 Michael Martone
Michael MEverything went very well.
Craig LI didn't feel safe as a woman nor did I like the random drug addict the rep there sent to my vehicle to help.
terri bThe drop off location was a parking lot behind a poorly maintained gas station. The parking lot had some trash and an abandoned car in it. I wouldn't go there by myself, fine with my husband. It was convenient.
Renee BStrange place for a Uhual drop off but it worked. The gentleman who received the truck and paper work was very nice.
Douglas HMy original vehicle wasn't returned to the location but the gentleman at this location worked with me to provide an alternative vehicle.
Robin CGood
hasona eHave more equipment around wilson nc.
Daniel EI had to ask where to put the keys. If the location was closed, not so sure I’d be comfortable looking for it. Location not so inviting at night
Janice BGreat service
Willie OThere was no one there representing U-Haul. The gentleman who worked in the store was told to tell me to back it in a space and remove a 6x12 trailer! If not for the help of a customer in the store I would have had to find another drop off location.
Pamela NThe truck wouldn’t start. Our reservation was lost. The headlights were broke. Do not recommend!!
Samantha GCharging a sneaky $25 cleaning fee at drop off is shady.
Samuel MFirst, the charges were different than what my quote was. The quote had $11 for the insurance and the actual cost was 15, pricing should match. It took three tries to book a vehicle, which I understand it’s due to demand. This location would not be my first choice. The area was a little sketchy and the vehicle was ok for cleanliness & maintenance.
Marie HThe reserved truck was not available and we had to settle for a smaller truck. Clearly the reservation guarantee is not accurate.
David KThey helped with blanket rental screwup
jennifer pCustomer service was excellent. The service station ground needs to be cleaned not inviting
Jeffrey BThe location was an abandoned gas station. Apparently there was a fire in the building and they are still operating out of it.
William LAbsolutely do NOT go to this location! This is an abandoned building, with trash everywhere. Super, super sketchy, locked door with "Call to Enter" sign duct taped to the door. The inside is an absolute disaster, with ceiling tiles falling down, broken gambliing machines everywhere etc. Again, super, super sketchy all around.
JOHN PManneh, the agent, was very good. The building, though, is in disrepair and kind of creepy.
Carolyn M