I had a great experience dropping the trailer off! There was plenty of space to park the trailer easily. The staff was incredibly nice!
ASHLEY C
Customer Reviews for Eye Ball Customs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The customer service person, very unpleasant.
Christina LThank you!!
JOSEPH DEverything went very smoothly.
TRAVIS TFriendly and courteous!
Melvin CNice people; the truck was clean and ready for me. The check in and drop off process was quick and easy. I would definitely rent from them again.
Stephen HDifficult to use the app to get the truck. Location services were bad so it would not let me access for a while. Finally called customer service after about 30 minutes, got the truck. Was frustrated that I had to go out there when I originally booked on i20
Brian JDropped off after hours so I did not interact with anyone. The location was clean and had enough room to drop off the vehicle, but it would have been better to have some signs guiding where they wanted the vehicle left. I dropped off a truck with trailer, and with other vehicles lining the driveway, I didn't have much option for parking or maneuvering. It was night time when I dropped it off, but there was good lights and cameras on the building that made it easy and seem safe.
VINCHENZO LHave equipment that we paid for online. 7$ for a dolly. I had to drive to the closest location to rent one separately and had to pay 16.01 and drive to get a dolly as requested and paid for the furniture roller and didn't even get that to help with the move
Jose SOffice was cluttered and run down. Last year I rented from the storage place on Ric WIlliamson Loop here in Weatherford, and the difference was night and day....clean, efficient, well-lit inside and out, with a paved parking lot...no mud.
holly hDisregard where U-Haul tells you to return the rental unit and make it easy on your self, I was given a location that was an empty cow pasture?
DEBRA BGive more drop off locations when making reservations online
STEPHEN BThank goodness the employee was able to help me get the trailer off my hitch. I wished U-Haul had jacks on their trailers. It was a bit too heavy to get off of my truck
BRANDON KIt's tucked away towards the back of the lot and not much parking but it wasn't bad and they were helpful!
JEMI GRented a truck and car dolly. Strap on car dolly broke, car jumped forward, ruined both front tires, and might have cracked the underneath. Might be unremarkable.
Judy WI am so very thankful for Eyeball Customs patience with me. I originally rented a tow dolley not realizing how easy it is to lose control. After watching the informational video showing how to use the tow dolley successfully, I realized I was biting off more than I could chew. Eyeball Customs allowed me to park my car free of charge when I chickened out and traveled to VA. I got a flight back to Texas and took and Uber to retrieve my car. Thank you so very much Eyeball customs. You took a scary experience and brought me peace with your willingness to let me change my UHaul order without a fuss. Words will not be able to let you know how much I appreciated this. You treated me with respect and dignity. I am very thankful. God bless you and yours. :) Kim
Kim MVery helpful and quick.
Kevin MVery polite and professional
Maribel MVery kind and helpful, not many options if you needed to rent something from Weatherford.
BRIAN BThey didn't do the precheck of the equipment or explain much. We had to ask how the return worked at this location. Also, it wreaked of skunk weed. My original pickup place I chose was closer to where I needed it, this location was further, which cost me extra miles.
KRISTI RNo one was there to help me when I dropped off the truck
JEREMY HPicked up from here many times and always the best place to rent from!
Chad TThis was the worst experience I have had renting uhaul equipment. I don't believe it was on Eye Ball Customs though. I reserved a rental on Friday night at a different location in Weatherford TX. I drove 4 hours and arrived at my appointment time of 10 am only to be told they didn't have the trailer I rented and I needed to go to a different location which was 20 minutes back in the direction I came. Could I not have gotten a text or an email or any communication telling me that before I drove all the way over there. That is not the way to run a business
dean wU-Haul really came through for us this move and put no pressure on us to have it back immediately… will continue to trust U-Haul for years to come!
Camille REye ball customs was great, friendly and courteous. Please do something with Storage of Weatherford. They caused my move to be held up by over 2 hours. I was given the hours and the okay to pick up early. However, they seemed to be closed for the day. So sitting and waiting was a waste of time, daylight and the extra help that tried to wait on me. It also, reduced the mileage I was originally quoted. Which cost me more money $170.00 since I was picking up the truck in a different place then my storage but the only place that had a truck in route.
Ursula AI missed it twice. Very hard to find!
Lisa NGreat customer service, very polite and respctful. Will use again.
John CKeep up the high level of execution.
Jevon SLarger sign as viewed from roadway would be helpful as the Uhaul dealership is about 300 yards from the main road and difficult to see at posted speed limit.
Daniel CHave more parking area to know where to put drop offs
Brandon HThey had my reserved equipment and were quick to get me hooked up and ready to roll. Very courteous and efficient.
Dewayne HGreat people to work with.
Antonio REverything was great. They were friendly and easy to work with.
Traci CVery easy return, drive up & unhitch!!! Easy!!!
Kenneth GGreat experience and very nice people. The lady that wrote me up was quick and pleasant. They guy that helped with trailer was equally as good. Great experience. Thanks
William tToo far from my address when other locations were closer. System routed me to this location.
Christopher FVery fast and friendly service.
David JThe truck was hard to handle, it "jumped" all over the place. The driver's door wouldn't close properly and the passenger door sticks. The AC worked just fine. That truck needs to be retired for sure! Luckily, it was a local project and not a lot of driving involved.
Steve TVery nice people. Showed us how to use the dolly and attached it to our truck for us. Thanks guys
WILLIAM BNot over charge my account.
Dakota WEasy drop off, did everything form the app. Holiday Hours no one was there.
Darby NJoe was personable and helpful,Thank you.
Paul DNothing! This was great!
Bradley FVery friendly and professional staff. They combine excellent service with useful guidance about U-Haul trailers and trucks. Doing business with Eye Ball Customs was a great experience. They will be my first choice for any future moving or hauling needs.
DAVID BEquipment was in great shape, friendly people.
Moses RI chose a different location but it was somehow switched. took way to long for help. i was wierdly scheduled to two separate drop offs
AMANDA GEasy and pleasant to work with.
SEAN WPick up and drop off staff was great. I have used uhaul probably 5 times before. This was the first time that what I paid, was not what I was told over the phone. It ended up being almost $100 more. I should have called to confirm details, but because I have never had this kind of experience before, I did not think it was necessary. I was highly disappointed. I called customer service 3 times to try to figure out the difference in the price; however, because it was moving day I was over a barrel. Again, pretty disappointed.
Gayla MYes friendly and helpful
Elizabeth FMy original drop off location was in Mineral Wells, TX at Jakes Exxon convienence store at 1703 E Hubbard St. Mineral Wells, TX 76067. This place no longer accepts returns or rents UHAUL equipment, even though they have signs out front and equipment in the back property. The end result is that I could not return the equipment at this location. I had to call UHAUL help line for a new drop off location which only inconvenienced me for an hour and they were very helpful on the phone. The place in Weatherford was very helpful and friendly.
Marley CSatisfied
Andrew T