Customer Reviews for EZ Mart 1
(U-Haul Neighborhood Dealer)

278 reviews

1619 Castle Hayne Rd   Wilmington, NC 28401

(910) 792-7672

Location Hours

  • Mon-Thur: 5 am - 10 pm
  • Fri: 5 am - 11 pm
  • Sat: 6 am - 11 pm
  • Sun: 7 am - 10 pm

Services at this Location:

Contact Us

(910) 792-7672

1619 Castle Hayne Rd
Wilmington, NC 28401

Services at this Location:

Location Hours

  • Mon-Thur: 5 am - 10 pm
  • Fri: 5 am - 11 pm
  • Sat: 6 am - 11 pm
  • Sun: 7 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

Deron S. 
Rating:
5.0

Customer did not leave a comment.

Wesley L. 
Rating:
4.0

Inconvenience at the drop-off location. Initially the receipt for blankets was higher than what was on my contract. Had to leave the truck without getting a receipt because personnel were not on hand to check me in. Made me very uneasy. Eventually received a receipt later in the evening but an interim receipt was very confusing.

andrew D. 
Rating:
5.0

Great service! Hassle free!

william D. 
Rating:
4.0

I purposely rented the Uhaul for its size as noted online. After receiving the Uhaul and getting to my destination for the move it was not the size as advertised and my items would not fit. I was forced to find other accommodations to complete the move. I now wasted money on the Uhaul for no reason.

Matthew P. 
Rating:
2.0

Can't log into my account. Had to mop the truck bed before putting my items in. Crappy gas station pick up. Although the cashier was great and handled things quickly. Changed my pick up location and told me on voicemail, tried to call the number to switch it back($.99 a mile) was on hold for more than 10 minutes only to have to get transferred because I reached an office in another state. BTW, the 10' truck gets 10.63 mpg, not too bad.

Richard V. 
Rating:
5.0

Our original pickup location informed us they no longer carried U-Haul, so we went to the next closest one (ez mart) they were completely understanding and went above and beyond to make sure we got what we needed. Great experience

August D. 
Rating:
5.0

Pick up/Return process was easy and simple. Would definitely recommend to anyone

Exavier E. 
Rating:
5.0

Customer did not leave a comment.

RONALD P. 
Rating:
5.0

The location was great, but the uhaul customer service I received by chat was horrendous. You should put in GIANT BOLD PRINT on your website when reserving that you need to take photo evidence of every square inch of the truck and every moment of the transaction less you want your money stolen.

Veronica G. 
Rating:
5.0

Customer service was great! Quick and easy!

MATTHEW P. 
Rating:
1.0

These people are shady and unprofessional. Check your outgoing mileage carefully and fuel level. Verify that they charge you for the correct amount of days. I've dealt with them twice and both times there was an issue. I got charged for 2 days when I only had the truck a few hours. They also had the incorrect outgoing mileage to their benefit. Luckily I caught it before leaving. Do not use these guys!!!

William J. 
Rating:
1.0

Over charged

ELIOT K. 
Rating:
4.0

Great customer service. People were very helpful and knowledgeable. Would rent from them again.

CHARLES R. 
Rating:
3.0

Customer did not leave a comment.

DIEGO P. 
Rating:
5.0

Everything was simple and quick no hassle

Stephen T. 
Rating:
5.0

Nothing at all was perfect!! Thank you 🙏

KAITLYN C. 
Rating:
5.0

Customer did not leave a comment.

Christopher P. 
Rating:
5.0

Eddie was so nice and made everything so easy and simple for us!! Hard working good guy! Thank you Eddie i will def recommend you! And use you again if needed!!!

Kelsey M. 
Rating:
5.0

Customer did not leave a comment.

Mike C. 
Rating:
3.0

We reserved it the nite before then before time to pick up truck they said they didn't have truck we reserved they only had a 10 ft box truck so we had to make a lot extra trips it's says when u reserve a truck online that if the truck is not there the one u reserve they will give u back 50$ so we will see if they stand behind there word

Shelly P. 
Rating:
5.0

Very courteous and helpful. Wonderful experience.

diane K. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
3.0

I was able to turn i. The truck. But they had issues with the software. So it took a little longer than usual. The atmosphere was not friendly there.

rodney B. 
Rating:
5.0

Customer did not leave a comment.

DONALDALBERT F. 
Rating:
5.0

The entire experience was exceptional. He was extremely helpful, right down to getting me a bandaid. The location was ideal for downtown use. I definitely recommend!

Michelle J. 
Rating:
5.0

Very good service

robert P. 
Rating:
5.0

Customer did not leave a comment.

SALENA S. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
3.0

Customer did not leave a comment.

PATRICIA H. 
Rating:
5.0

Customer did not leave a comment.

Joshua Z. 
Rating:
5.0

Customer did not leave a comment.

Dana I. 
Rating:
5.0

Customer did not leave a comment.

Azia T. 
Rating:
3.0

Truck seems to have alignment issues. This is unsafe when you're moving furniture

Wanda D. 
Rating:
5.0

Customer did not leave a comment.

MARIO A. 
Rating:
5.0

Customer did not leave a comment.

tabitha J. 
Rating:
5.0

Customer did not leave a comment.

TERRILL B. 
Rating:
5.0

Customer did not leave a comment.

Macaylah A. 
Rating:
5.0

The manager was very friendly, accommodating and helpful. I appreciated his service very much

Kathleen L. 
Rating:
5.0

I originally selected this location because the van was available at 9:00 AM. The people behind the counter were very helpful, hard workers and pleasant. Unfortunately the van did not come back till 10:20AM. The previous renter had overslept. We were flexible with the time and we had a few patient neighbors who were involved with the move. I had to wash the windows since they were covered with bugs. The size of the truck was big enough for everything. Comfortable to drive. Good air conditioning. Great visibility. Low mileage truck. This site only had one van and a number of box trucks.

Linda F. 
Rating:
5.0

Was very good service

NORMA C. 
Rating:
5.0

Super helpful and quick! Great staff!

SUZETTE F. 
Rating:
5.0

Customer did not leave a comment.

ALEXA M. 
Rating:
5.0

I appreciate the kindness of the staff, the smiling faces, and the help throughout the entire process. They provided great customer service. I will definitely use the Castle Hayne location again. Renee

RENEE G. 
Rating:
5.0

Customer did not leave a comment.

KELLY ANN T. 
Rating:
3.0

Customer did not leave a comment.

MICHAELA R. 
Rating:
5.0

The guy that helped me was very nice!

judy S. 
Rating:
3.0

Customer did not leave a comment.

EBONY H. 
Rating:
5.0

So awesome and kind!! Easy in and out. Went above and beyond!

TABITHA M. 
Rating:
5.0

Great customer service!! A+

MARK M. 
Rating:
3.0

Customer did not leave a comment.

PATRICK N. 
Rating:
5.0

Customer did not leave a comment.

Andrew B. 
Rating:
5.0

Nothing needs to change. Eddie was super friendly and very friendly! He explained my contract so I knew exactly what would happen!

RONDA B. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
4.0

Very friendly

CECELIA C. 
Rating:
5.0

Customer did not leave a comment.

GWENDOLYN J. 
Rating:
5.0

Excellent experience, very friendly and easy to work with, many thanks!

Woodrow C. 
Rating:
5.0

Have Eddie as your point of contact. Excellent customer service. Patient & Friendly.

Migdalia D. 
Rating:
1.0

I ordered a cargo van and paid for the dolly. It was after hours when I realized there was no dolly and I needed it to complete moving. The next morning I called they said they would work it out. I was a little late but I figured since there was no dolly they would be understanding as I spent my night having people help me move some of my heavy belongings in bins without a dolly which was alot of hard work. Unfortunately there were some items just too heavy to be carried. When I arrived at this location I was given a somewhat hard time. Told I was late and all he could offer was an extra hour with the dolly. I told him never mind I'd have friends just help me as that was not enough time. He said oh I'll work with you. Well when I got back home I called and he said from 8:46am I had until 10 to be back. At that point I called Uhaul themselves. Whilst they did get me a 12 additional hours(which was still an inconvenience because I had to pay for help this time since my friends had prior commitments.) I will never go back. What should have just cost me 82.00 and the price of pizza for friends ended up costing me more to hire local help. Will NEVER use this location again. It is also frustrating that instead of apologizing for the mishap with the missing dolly, the manager/owner just said it was the websites fault and I shouldn't have been offered it as it doesn't come with cargo vans. Lastly, they advertise 24/7 usage for 20.00 a day plus milage, insurance, etc. While this location does not charge the same. You are maxed out at 12 hours.

Lauren B. 
Rating:
5.0

Customer did not leave a comment.

HILLARY J. 
Rating:
5.0

Everyone I've dealt with there is extremely friendly and helpful. Very nice people!

PAMELA O. 
Rating:
5.0

They were quick

Kirt L. 
Rating:
5.0

Customer did not leave a comment.

PAMELA O. 
Rating:
3.0

The truck had many warning lights on.

Joshua Z. 
Rating:
4.0

Trailer did not have a toungue jack, was propped up on a concrete blocl. Hard to hook up to a truck , no spare tire provided

Rob G. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
5.0

Owner and employees are super nice and helpful!

Kathy J. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER L. 
Rating:
5.0

Customer did not leave a comment.

Dana B. 
Rating:
5.0

Customer did not leave a comment.

Terrie H. 
Rating:
5.0

Customer did not leave a comment.

Terrie H. 
Rating:
5.0

There were Maintenance lights on the truck that needed to be attended to but the truck ran as expected and we did not have any problems.

jenifer G. 
Rating:
5.0

Great team....

Lionel S. 
Rating:
4.0

Very patient with me.

Lorie B. 
Rating:
5.0

Customer did not leave a comment.

Michelle A. 
Rating:
5.0

Customer did not leave a comment.

Lionel S. 
Rating:
4.0

Owner was very friendly and make the checking experience a lot of fun. Really nice guy

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Francesca C. 
Rating:
3.0

Friendly and great customer service!

Carl B. 
Rating:
5.0

Really excellent customer service thank you!

polly P. 
Rating:
5.0

They were open late which allowed us to retrieve our rental at 9pm. The clerk working in the store was friendly and helpful.

Lisa R. 
Rating:
3.0

No comments at this time. Thank you.

Mary G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

This was the absolute BEST rental experience ever! Eddie greeted us quickly and was very thorough with all information regarding the rental! I would highly recommend renting from this U-haul location !

Lisa L. 
Rating:
5.0

Customer did not leave a comment.

BRIAN S. 
Rating:
5.0

This is a wonderful place to go rent a U-Haul they take time with you and explain different things very polite considered I would recommend them to anyone that needed to get a U-Haul

TONYA G. 
Rating:
5.0

They were so kind and the process was smooth!

Latisha R. 
Rating:
5.0

Please stop by and pick up the u-haul of your choice, the best customer service ever in the area, stop and pick up a snack and enjoy the ride!!!

marcela P. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS P. 
Rating:
5.0

Very friendly.

DEREK S. 
Rating:
3.0

It was helpful because it was late and a last minute truck rental so they saved us for being open. However they told us we could drop off at any location in Durham however when we went to our closest uhaul to our new place they told us they would charge us 500 dollars if we dropped it off. Super inconvenient because we had to leave and travel another 15mins to a new location.

Amanda G. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
5.0

Customer did not leave a comment.

ELMER S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

great location & great help thank you again for all of the help!

Jesse D. 
Rating:
4.0

Customer did not leave a comment.

Nicholas E. 
Rating:
5.0

Customer did not leave a comment.

charles J. 
Rating:
5.0

Customer did not leave a comment.

fay lamar D. 
No reviews have been submitted for this location.

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