Customer Reviews for EZ Mart 1
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of EZ Mart 1
Robert L. on
The gentleman who set up the trailer to my truck was very friendly and helpful.
Joshua C. on
Friendly service!
john D. on
Very friendly and helpful just overall good people
Peter R. on
first drop off on 8th street, wilmington was not a good sight and with a drop off less than a mile from our home it was rediculous to send us downtown
Harold N. on
Asked for dolly on line and it said I would have one, but one was not available
dayton D. on
it's a convenance store. I was given the unit number and told where it was parked. I had to hook it up myself and could not test the the brake lights because I was alone.
Joseph C. on
Sam was great, truck was ready with the supplies I ordered. Very friendly and will go here for my next move.
Scott C. on
The location was convenient for my move. The truck had remnants of asphalt singles. I had to sweep it before loading it. Otherwise a great truck.
robert M. on
Guy smoked inside and was a cig butt in the U-Haul Ashtray
Michael D. on
I mean it was a pretty sketchy gas station that they smoke in and sale drug paraphernalia soo yeah
HARRY T. on
The drop off location was closed for Good Friday. I was going to drop the trailer hauling my car off at the drop-off location and unload the furniture loaded on the truck. The space at the condo for the furniture was very tight and getting the trailer around and unloading with the trailer attached was not what I sign up for. I took about an extra 3 hours to unload which meant I didn't have time to dispose of the furniture cartons. I was charged an extra $200 for cleaning out the truck. I had no choice because of the miscommunication of the drop off site. I don't think I should have been charged the cleanup fee of $200 because if I wasn't told about the drop off site being closed. I would have made other plans had I known that. Harry Taylor
Greg M. on
I dropped the vehicle off with the correct amount of fuel. However, when the U-Haul personnel checked in the vehicle after I left, I was charged for not enough fuel. I also feel the amount charged was excessive and unfair.
James B. on
Very helpful staff, even though single person running operation
steve R. on
The people at original Florida location were great but the drop off location stunk of cigarettes and dreary.
jason K. on
Reservation was canceled when I picked up the trailer. Fortunately is was still available. I had to reenter all my information again because the reservation was some how canceled. left rear tail light was not working on trailer.
Toni L. on
I received excellent service at a great price! I would recommend EZ-Mart to my friends and family.
Tim S. on
I was charged double what I thought I was being charged. I said I need the truck for several hours and had it for 4. I was charged for 2 sessions. Kinda ridiculous. Not coming back to uHaul after this.
Regina M. on
We were sent to a store that had no supplies and my original reservation was somewhere else. My trailer leaked and ruined a lot of stuff
Don P. on
Email from toll free number said I was to pick up at another location. Heading there I listened to voicemail saying location was changed.
Thomas B. on
Nothing, was easy to get to and the gentleman who checked us back in was very nice, personable and helpful.
Pamela E. on
They could not have been more helpful or pleasant. A very satisfactory experience.
ERIC R. on
Great service and easy rental
susan C. on
Excellent customer service. Had change of plans and the attendant was able to meet our needs.
Aaron J. on
Great experience with the trailer rental. Couldn't have gone better!
Richard M. on
I’m waiting to speak with a U-Haul representative.
Todd A. on
The wait time at this location was a bit longer than expected! I had already reserved the unit and had to wait several times for the clerk to wait on convenience store customers. After about 45 minutes we were able to get hooked up and leave, the clerk was polite and professional but he could have had me going much sooner.
steve T. on
I had to unhook the trailer myself from my SUV. No help at this location. The guy never even left his desk, to come out and see that I brought it back clean and in good condition. Plus he has not sent me the email of the receipt like he promised.
Rob O. on
This was a fine pickup location. The process was easy and the gentleman that helped me was kind. Typically, however, I prefer larger locations for pickup / drop-off.
GREG R. on
Very awesome to work with
fisher W. on
Clerk kept taking other people other than helping me when I was in line, so I was there for a while trying to get my uhaul, had to redo the process like 3 times on the computer
david L. on
1.Agent was informative 2. Provided credit card U-Haul receipt with totals, 3.Explained full charge and mileage charges if customer goes over the allowed mileage. 4. The truck drove like my Class C Ford 24' RV, but better gas mileage from your U Haul. 5. For your info, the reason I rented it was I needed to get out of Wilmington NC after the hurricane, no car rentals available, so rented your truck instead. I will keep this in mind for the future, very convenient pick up and drop off locations nation wide and a good clean vehicle to drive. Thanks.
Joan W. on
Very nice and co operative during trying hurricane Florence.
veronica K. on
They charged me the wrong amount of mileage. I was quoted 40 cents per mile however my card was charged for 99 cents per mile because I was sent a copy of the receipt via email after I left the location and this amount will cause my bank account to be over drawn if it is not corrected immediately.
Douglas E. on
Great easy return experience.
Callesen C. on
Rude and unreasonable. Old damage without sticker cost me additional money
Mark J. on
Your on line reservations system needs improving. It took 3 attempts to add additional drivers. I went to pick up the truck and owed 2 cents. How does that happen.
Wilson S. on
There was a small problem with Pharoh ants. Not sure where they were coming from but they were in cargo area, and not in cab.
Matthew S. on
Train your call canter better.
Camesha R. on
Very quick and courteous. Thanks
Matthew J. on
Very professional and helpful. I’ve never used uhaul before and Eddie and his coworkers were extremely accommodating. Not only did they do the safety inspection, he also gave me tips for driving and future use. I would recommend this location to anyone:
Floyd M. on
The drop off location was not really taken care of. You could tell it is an older location that has been neglected.
James E. on
Place was a convenience store. Personnel was nice enough but had to lock up to inspect the truck. Also had to handle customers so it took a while for the return process to be completed.
Gary J. on
Excellent owner at this location. Helped me with a mistake I made on the date. Great guy!!
JANET W. on
Convenient hours at this location and also a gas station was a bonus.
BILLY P. on
Very friendly staff, organized, customer focused.
sherry F. on
Good
Amy A. on
This pick up facility was so nice. He was sp helpful. Great Customer service
deborah E. on
I was told 246 dollars for the rental. When I got to the ez mart. The price was over 300 dollars I was not away of the extra fees and this seemed unfair.
Belle M. on
Just Continue to be helpful and nice.
Dennis J. on
Number of truck I received was not the number on the rental contract. I made reservations on line, and paid online. My rental experience was exceptional. Both the delivery and return U Haul reps were very nice.Other than the snafu with the numbers I had a great rental experience
Nathaniel G. on
Eddie and his staff are the definition of customer service. This had to be the best experience I had at uhaul. Ms Sue also went above and beyond to make my rental experience a great one.
Todd G. on
I don't feel anything needs to be improved - Eddie was so helpful and friendly. He was very accommodating when we were behind schedule for our pickup.
Tom T. on
They we’re fine Not as good as Forest spark though