No code was provided for drop-off and I was assured repeatedly it would be upon completing the return equipment process. Just another blunder on the part of uhaul.Drew G.
Customer Reviews for EZ Money Tax
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul smelled like smoke and was very dusty when I picked it up.Vanessa M.
Customer did not leave a comment.Tabitha M.
I arrived to two locked uhaul boxes but did not see a designated dropbox anywhere. I hope the black generic dropbox on the door of the ez tax location was correct because they all look the same and someone could easily drop the keys in any of the identical boxes.Isaiah W.
The truck was larger than I was guaranteed plus it was filthy; some typ of soda was spilled on the floor and it was extremely sticky.michael F.
The location was extremely difficult to locate. I was given an address and told that it was a U-Haul facility, but the name on the door was that of a tax service center. To make matters worse, the door to the location was locked and I had to call a representative on the phone just to return my rental! I spent an unnecessary amount of time locating and returning my rental. unpleasant experience overall.Aaliyah G.
First this location was closed when I dropped it off. Then I dropped it off on time and they charged me for an additional day. I am NOT AT all please. Had the nerve to even call me saying they Needed the truck and it was sitting in their parking lotAmanda B.
Customer did not leave a comment.Jasmine J.
Location was closed even on operating hours. Was forced to do an online drop off. Hope I'm not charged for it. The place is very dangerous and not welcoming to anyone.Ian T.
Customer did not leave a comment.Patrick D.
The most out of the way location I've ever used. They don't seem to do much business as there was only one UHaul truck in evidence. I was able to turn in my trailer easily and the attendant was friendly.ERNEST K.
the pad lock was broken, so I could not securely lock my belongings when I needed to take a break in the middle of moving.Maxwell S.
Our truck had ants in the cab and the truck constantly would not go in to drive. Had to turn it off and turn start it back up for it to go.KELLY B.
We had planned our moving weekend well by renting the uhaul well in advance. The day before the pickup I received a text at 10PM at night saying that the truck was ready for pickup. What I didn't notise was that they had changed the address to another part of town. That was a lot further and out of the way. After losing a lot of time standing in line and driving around we finally got to the other location. Service there was very poorly, truck was dirty, gas was not where it should have been. Very poor service overall. If possible i would like to ask for a refund because all of this made or day a lot more stressfull and we lost about 2 hours in the morning driving around.Joran V.
Someone had been smoking in the truck. Cigarette butts in ash tray and smell of smoke. Moving dolly was missing and the light in the back of the truck was melted like it had been on fire.Jill M.
I booked a reservation for a U-haul truck at a location on 14th St in Atlanta. That morning, I got a call saying that there were no trucks available and I had to drive an extra 6 miles to another location. I was very disappointed that U-haul did not save the truck reservation at the original location.Jack G.
Making sure rental locations are notified of scheduled rentals and verify that the trucks are ready and available. I want able to pick up from my original location because apparently the owner didn't be the equipment/keys "setup" for me to pick up.DAMARI W.
Customer did not leave a comment.daniela R.
Customer did not leave a comment.CHELSEA F.
Customer did not leave a comment.CATHY T.
No air conditioning in July in Georgia! Had to ride with windows down. Could not hear my GPS directions because of the wind noise due to no AC and windows down. Had to keep looking at GPS map causing a higher level of anxiety and creating a higher level of danger in the move. Drop off location on the contract is nonexistent- 110 uga is a totally made up address and the zip code placed on the contract does not exist anywhere much less in the drop off area around Athens Georgia. Had to hunt the location of drop off after a stressful day of moving. Locations on internet searches were misleading at best and nonexistent- needs updating. On top of that I made reservations two weeks in advance at a uhaul location just a few blocks from the address I was picking up the initial location. The evening before the move I receive notifications from uhaul that I have to drive an additional 10 miles through stop and go (both there and back) to pick up the uhaul in a very seedy part of town where I find an almost totally aboned run down strip mall with bars on every door and window and not a sole there when we arrived. Very unprofessional from start to finish Uhaul. I think you owe me a refund. This is the gospel truth.Mallie S.
Maintenance need to check the vehicle. It appear the transmission is going out.Virgil S.
They were extremely accommodating and very friendly, great team.Phyllis S.
Customer did not leave a comment.Salina T.
My original reservation was #26486366 for June 2 @ 10. I got there at 9:30 and the location was closed. I went to nearby location to see if they have any truck but all of them was booked for the day. They did not arrive at the location until after 11:00. When she got there it took 30 mins to complete and print my contact. I was told that I would receive $50 compensation for my time and has not received it yet.Sanova N.
the tire pressure was low & I had to put air in the tires before I could use it.MARY V.
SHe was sweet!Jahlil M.
Only one person working. In a pretty rough part of town. Owner said they would be there at 8:30 and showed up at 9:00. There was a line by the time it opened.Trent W.
Customer did not leave a comment.Terri S.