Customer Reviews for EZ Rent A Car

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of EZ Rent A Car

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

TOD K. on

Rating:

Customer did not leave a comment.

Joyce F. on

Rating:

Customer did not leave a comment.

Delbert K. on

Rating:

Customer did not leave a comment.

Ceilia B. on

Rating:

Customer did not leave a comment.

David P. on

Rating:

Very professional, personable and efficient. Will repeat when needed again. Thank you

Elna A. on

Rating:

Customer did not leave a comment.

Lewis T. on

Rating:

Customer did not leave a comment.

NYZZA V. on

Rating:

Customer did not leave a comment.

Leslie K. on

Rating:

Customer did not leave a comment.

Kevin B. on

Rating:

Customer did not leave a comment.

Gerald D. on

Rating:

Customer did not leave a comment.

Kevin H. on

Rating:

Customer did not leave a comment.

Ken B. on

Rating:

Checkout was a bit difficult with picture taking and inspection paperwork. But drop off was easy!

Stewart C. on

Rating:

I would not recommend this place to anyone. We called to say we were dropping off the trailer and would be there shortly. When we got there the open signs were lighted up but the doors were locked. We called the number on our contract and explained the situation and the girl said she would put me on hold and find another place to drop the trailer off. I was then put on hold for over 15 minutes and no one came back on the phone. We then called the number on the door and the man that answered said he would be there in 10 minutes, which he was not. By the time he got there we had been waiting for 40 minutes. He smelled like liquor so my guess was he was out having a liquid lunch. He was not a good representation of U-Haul.

Shane R. on

Rating:

Excellent customer service

Lairessa R. on

Rating:

We were supposed to pick up the truck at 2pm, we got there at 1:50pm. The office was closed and when we called the phone number listed on the office window. The person said he’s at lunch and he won’t be back till another 30 min! We called the main number for Uhaul and directed us to another location. When we got to that location, the front desk person said that the person in charge for uhaul truck rentals is at lunch. I mean seriously???!!! So we waited for about 15 minutes and the attendant finally got back from lunch. So while waiting for the attendant to check on the available trucks. She said oh sorry we’re all fully booked today so there’s no trucks available! Wow you guys really need to work on your customer service skills! This is the worst experience i have at a rental company and i will never rent from uhaul again! I mean i can understand if your employees are probably getting minimum wage that’s why were getting a shitty service, but still it is their job! I’ve never dealt with so much poor customer service! So unprofessional!!

ken B. on

Rating:

Customer did not leave a comment.

GORDON F. on

Rating:

Customer did not leave a comment.

larry B. on

Rating:

Customer did not leave a comment.

Sanjeevan P. on

Rating:

Customer did not leave a comment.

Gregg S. on

Rating:

He took my credit card and charged me three dollars for more taxes, why would the uhaul billing department not take care of that at transaction close?

Sam B. on

Rating:

I was overcharged and have veen seeking a refund for over 9 days

Chris J. on

Rating:

Have hours of operation available at dispatch phone in location. Was told drop off location was open and ready to accept return an hour before they were open for business. Had to wait 55 minutes to turn truck in.

Kenneth B. on

Rating:

Cargo area was not swept clean. Steering whweel way off center; however, truck tracked straight.

Armando E. on

Rating:

Customer did not leave a comment.

merdith M. on

Rating:

A drop key off u haul and was easy to get to, thank you.

Cassidy W. on

Rating:

The location didn't seem to be well equipped to do anything other than a straight-forward pickup. I needed the taillight kit for my car and got sent to another location, it turns out the ball on my hitch was slightly too small and he didn't notice when he connected it (although I noticed the rattling the entire 1000 mile drive to my new home), and I was supposed to fold the furniture blankets before returning but wasn't informed until I turned up at the return location. On top of that, the office was supposed to open at 9 (the same time I was scheduled to pick up the trailer), but the guy was nearly an hour late, which threw off my entire day. I would recommend going literally anywhere else if at all possible.

Alyssa F. on

Rating:

When I came to pick up my truck using the mobile device, I got all the way to the section of picking up the keys to find that the keys were not in the lock box. I then spent over 45 minutes attempting to get ahold of someone to get me the keys. Once I got ahold of someone I was told that the owner would come to get me the keys which he did. However, he did not apologize once and was very rude. I was told by a uhaul representative that they would be looking into crediting me money due to the mistake on their part. Of course I have not heard anything back. I have even called and not had my call returned. Worst experience with U-Haul to date!

Frank W. on

Rating:

Get supplies on hand boxes and stuff.... excellent service

Roehl L. on

Rating:

Customer did not leave a comment.