Customer Reviews for EZ Ship Etc
(U-Haul Neighborhood Dealer)

142 reviews

5142 N Academy Blvd   Colorado Springs, CO 80918

(719) 694-2559

Location Hours

  • Mon-Thur: 9:30 am - 5:30 pm
  • Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 2:30 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(719) 694-2559

5142 N Academy Blvd
Colorado Springs, CO 80918

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 5:30 pm
  • Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 2:30 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Very easy online process.

Lori K. 
Rating:
5.0

The owner was spectacular! She got swamped with clients when I came in and handled everything perfectly!! I would highly recommend everyone to use this location!

Joshua B. 
Rating:
5.0

Great customer service

Jandy V. 
Rating:
3.0

I was charged for two days when I returned the truck before 5 o'clock. Then I was charged another 30 dollars an something on my car which came to 166 something for one day. Will be calling back in the morning to get my money back. Makes no sense at all.

DERRICK L. 
Rating:
5.0

The uhaul rep that helped me was very helpful and informative!

ZACHARY E. 
Rating:
5.0

Customer did not leave a comment.

EWA G. 
Rating:
5.0

Customer did not leave a comment.

Bradley H. 
Rating:
2.0

The location is very difficult to find in the shopping Center.

ROBERT S. 
Rating:
3.0

Customer did not leave a comment.

MARCANTHONY H. 
Rating:
5.0

Return process online took way too long. The UHaul.com website needs some work.

MARK S. 
Rating:
5.0

Very fast and simple transaction. Merchant was polite and courteous.

Mike N. 
Rating:
5.0

Gas could have been fuller- was just a little over a quarter of a tank . Everything else was good- manager very good

John S. 
Rating:
5.0

Super helpful and nice

CHRISTOPHER M. 
Rating:
5.0

Stay the same. No change.

MICHAEL W. 
Rating:
5.0

Fast checkout and return. I had a great experience renting a van here and would recommend this location without hesitation.

CALEB B. 
Rating:
3.0

Limited business hours is an issue so you have to use the self check. When I returned the unit I needed gas. I wanted to see my paperwork to confirm the level before adding gas. The website Does not show my gas out level more mileage out. If it has this option, it is not obvious on the phone. We need to be able to see this data to properly fill the tank.

William B. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
4.0

Everything went well and as explained! Using the app for check in and drop off was pretty smooth!

Christian R. 
Rating:
5.0

The staff was great. They were knowledgeable of the equipment and policies. They were very helpful in connecting and disconnecting the equipment that was rented.

JASON A. 
Rating:
3.0

Having the Uhaul in the back is confusing when you pull up in the front.

CHRISTOPHER L. 
Rating:
5.0

Tell customers the name on the window. Uhaul is only one business run out of this store.

KELLY M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT P. 
Rating:
3.0

Return of the equipment was not easy. The website kept giving me an error so I was on the phone for 45 minutes (on hold for 30 minutes)

JOHN C. 
Rating:
5.0

Customer did not leave a comment.

MISTY H. 
Rating:
5.0

Customer did not leave a comment.

RHIANNON A. 
Rating:
5.0

Customer did not leave a comment.

Chase P. 
Rating:
5.0

Customer did not leave a comment.

Brett P. 
Rating:
5.0

The only issue I have with this location is the lack of equipment they have on hand.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

DONALDBELMONT B. 
Rating:
5.0

Customer did not leave a comment.

AFTON B. 
Rating:
5.0

Customer did not leave a comment.

VINCENT G. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY R. 
Rating:
5.0

Best customer service. So kind and helpful. Thank you for making this part of my move stress free.

TANYA S. 
Rating:
5.0

everything was exactly as I expected and anticipated. Staff was quite knowledgeable of the truck and quite helpful

Brian F. 
Rating:
5.0

Customer did not leave a comment.

FRANCES C. 
Rating:
4.0

Customer did not leave a comment.

KRISTEN R. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL S. 
Rating:
5.0

Keith was extraordinarily helpful in getting a 4X8 trailer since we ran out of room in original Uhaul 20ft truck. Keith went above and beyond to make my experience satisfying and I would definitely recommend anyone in the Colorado Springs area consider renting from this location.

BRANDON R. 
Rating:
5.0

Quick and easy online rental process. Great price for in town service.

JO ANNE F. 
Rating:
3.0

Very HARD TO FIND IF you are from out of state

Steve B. 
Rating:
4.0

Truck smelled of cigarettes

Lorraine F. 
Rating:
5.0

Very helpful and even helped hook up car tow trailer in the rain. 10/10 service

JEREMY G. 
Rating:
5.0

Smooth as usual no matter the location. TY

BRITTANY H. 
Rating:
5.0

I needed to drop off the trailer after hours. I was not told how to do this when I picked up the trailer. I started reading the small print on the contract and it let me to the web site that showed me how to drop off the trailer without help. Once I found the information, the drop off was easy, but you need to let your customers know how to do it or put it in much bigger letters on the contract. I really like the service of Uhaul, but just a little tweeking would be very helpful.

Lanny R. 
Rating:
4.0

Customer did not leave a comment.

Kathryn P. 
Rating:
5.0

Customer did not leave a comment.

Guillermo K. 
Rating:
5.0

Miss was awesome! She was very helpful and so friendly.

Hope P. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO VALENTIM G. 
Rating:
4.0

Very quick and painless. Thanks very much for the great job

THOMAS C. 
Rating:
4.0

No complaints at all - - very quick and painless - - thank you.

thomas C. 
Rating:
1.0

I have used uhaul for all my moves. This time was not great. I placed an order for a 20 foot truck to be picked up in canon city and paid for it in full $900...and 2 days before pick up my location is changed from canon city to Colorado Springs. I was moving from Buena vista so changing the location made it a day long venture just to get the truck. I called EZ ship and a man answered I began to explain I have a contract with uhaul for that truck to be picked up in canon city and he was very rude told me he was the only location that had the truck and they couldn't do anything for me. I asked that they drive the truck to canon city at least so it's still being picked up where my CONTRACT states it would be again he said they don't do that and he would have dispatch call me...not only did no one from dispatch ever call but we ended up having to go to springs to pick up the truck anyway. My mother Carol Skoda was the pick up person and went to true value in canon city when Chris Smarr the uhaul Corp representative was there and he was trying to help us out he was going to go to Colorado Springs and get the truck however EZ ship wouldn't allow that either...EZ ship need to have uhaul pulled off their trucks because I personally will not use uhaul again because of this locations actions and lack there of. You had a contract and broke it.

CAROL S. 
Rating:
4.0

Have the location handle it and not U-Haul customer service.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

KARA R. 
Rating:
3.0

Prior to our trip from Colorado to Georgia the truck needed to have a tire replaced and upon our arrival we discovered that the truck bed had a water leak in the upper left corner and fortunately our belongings were not damaged at first sight

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
3.0

The gentleman at this location was ready at the door and met me outside before being able to go in. He inspected the truck briefly before informing me that his computers were down so he was not able to give me a copy of the receipt but will have it emailed as soon as he could. Which was not helpful seeing that the representative at the pick-up location had everything setup under his name. Very suspicious seeing how he has my credit card information and I had trouble with u-haul in finding the information needed to drop off rental equipment which is when I was informed that the entire rental agreement was put under his name and not my own.

richard S. 
Rating:
5.0

Nothing. This location was great!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

KURTS T. 
Rating:
5.0

They opened up early for pickup and were very nice and Professional

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
5.0

I think making sure they get a clean truck during a pandemic would be great. Or refunding the truck the get because it is dirty once again during a pandemic would also be great.

Daivon A. 
Rating:
5.0

Customer did not leave a comment.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
1.0

Unhelpful, uncaring, and unprofessional staff. Charged extra for a day which wasn't used. Security cameras at back door don't work. Unsafe and unpleasant experience. Will not be using this location ever again.

Jean P. 
Rating:
5.0

I so appreciate the extra mile they went to change my reservation to their location as I didn't realize my location for drop off and pick up changed. Very excellent people to work with super friendly!! I will so continue to do business with them!!!

JANET S. 
Rating:
5.0

Customer did not leave a comment.

REX C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Mobile pickup didn't work well. Had to go in anyway.

Jason P. 
Rating:
4.0

The van was pretty dirty. Nothing wrong with the location but the app is TERRIBLE!!!!!!!

Kevin K. 
Rating:
5.0

Even with the snow EZ Ship Etc came through for me.

JORDAN P. 
Rating:
4.0

Customer did not leave a comment.

SANDRA G. 
Rating:
3.0

Customer did not leave a comment.

Toby L. 
Rating:
5.0

The most customer friendly and helpful Uhaul employee/representative I have ever worked with.

Jon K. 
Rating:
5.0

Everything was great

Desiree T. 
Rating:
5.0

Excellent customer service. Vehicles were clean and functional. Met all of my needs at an affordable price. I will definitely use them again and refer them to others.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

LUZ H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Box truck we rented didn't have ramps!!! we didn't realize until it was too late and my husband and I had to heave a large refrigerator in the back without ramps. Then we couldn't stand up said refrigerator in the box truck. It wasn't tall enough. Very disappointing since this was supposed to be easy with a appliance dolly and ramps. What kind of moving truck doesn't have ramps?

Jon F. 
Rating:
5.0

Would love to have the instructions up front on how to return vehicle.

Brian W. 
Rating:
1.0

Given no instructions for return except what time to return it - was then charged $20 for returning it a day early

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

BK J. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

TESSIA W. 
Rating:
5.0

Customer did not leave a comment.

Kaci C. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
2.0

The person who provided the trailer was very pleasant, but the trailer itself was absolutely horrible. After picking it up, I returned to the rental location as it was so noisy and honestly rattled my teeth. The attendant told me the noise would go away after I loaded it. While it was less noisy, I suffered with this for 15 hours - squeaking, loud rattling, and I think the suspension was shot as it bounced several times with each bump. She told me this was an old trailer - do these ever get retired? I honestly would not buy this trailer for the cost of the rental.

STANLEY S. 
Rating:
4.0

I had to change dates, and they were awesome about it. I took the truck a week prior, and I was only charged what I should have been.

DENISE W. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Nothing. Service, location, and personell were great at Colorado Springs location were GREAT!!

KATHLEEN L. 
Rating:
5.0

I do not know of any improvements. Your staff made everything so easy to receive and turn in my rental.

Robert L. 
Rating:
5.0

Rental was very much on the expensive side for the time used....Have to look at other options next time...

RODNEY F. 
Rating:
5.0

I left with the truck, only to have to return it within a few minutes, as my plans had changed. They were very fair, and only charged for the truck, and 2 miles. They did not charge anything extra, and I was able to hold it for another day

denis W. 
Rating:
5.0

Have more UHaul locations with the same professional and friendly customer service that the folks at EZ Ship Etc provides.

LEIF K. 
Rating:
5.0

The location, and in particular Ryan, saved this deal for you. Given that "dispatch" ran me across town where I had scheduled, then to this location, was a HUGE WASTE of my time. I would certainly caution anyone using your service going forward.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

ODIS BRUCE JR D. 
No reviews have been submitted for this location.

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