Location is close, but not the most accommodating. Have to walk inside to get help to disconnect and where to place the return. Asked for a receipt and was told that he had to get on the computer and this would take some time. Left and presumed I would get one eventually. Several days passed so called Uhaul and talked to a representative and was told that the reason why I did not get one was the "system" was down. Eventually received a receipt from UHaul via email. (UHaul really needs to change last two categories on this site to 1-5 and not yes or no.) Yes, they disconnected the trailer and placed it where they wanted it, not much effort to get me a receipt though, Yes, if it is close to a friend's house, but not much a of selection, so would probably have to go to a much larger outlet.
EDWARD S
EZ Ship Etc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80918
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- 4.5 Average Customer Rating
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I did have an issue with the mobile return. It could have been user error but I wasn't sure if I did it correctly. Once I locked the door and drove off it seemed that I had not. Again could have been user error and the online chat was very helpful with sending a message that it had been returned on time.
Samuel SAbsolute dog shit customer service. Like it was hard to not laugh because of how wicked and angry the woman here was for no reason from the very start. WHAT DO YOU WHAT?? haha fire her that’s embarrassing for you all
Dominik PPick up spot got changed. My booking was until 5:30. Dropped off before 5 and got an after hours charge because the location closes at 4. The one I booked my truck at was open until 7:00. I was not notified of the hours change. It was already inconvenient to go to that location let alone being charged more due to then closing earlier.
Sandra ENothing...Misty was great good people make all the difference...invest in people and great customer service something A.I will never do. I hate not being able to talk to a real live person when on the phone
JOEL G