Great uhaul location! Service was perfect and easy.
JASON H
EZ Ship Etc
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Colorado Springs, CO 80918
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Nothing. Great experience.
DAVID SEasy return
MALGORZATA BOur only problem was with the drop/off return tonight one day early. The online U-Haul return app would not work on my phone (Android) so my wife did it with her iPhone but it would not let her take any pictures. So the U-Haul after hours return app is our only complaint...we probably spent close to an hour just trying to get the app to work...and it didn't fully work.
DAVID HWhen I arrived to pick up the trailer, I had a receiver with a 1-7/8" ball on it. I also brought a 2" with me so that I could be sure I had the right equipment. Upon arrival, I asked what ball size was needed and the customer service representative said it requires a 2" ball. I asked if there was a tech or wrench available so I could put on the right ball. She said no, I could go next door to the auto parts store to try and borrow one or buy one. I went next door to the auto parts store and they didn't have one available or for sale. I went to several other stores nearby and was unable to locate a wrench. I then called U-haul customer support and asked if there was another facility that would have the trailer. Specifically, one that had a wrench or tech so I could change out the ball. The U-Haul Customer Service agent on the phone was incredibly rude! She said that "t sounds like I was ill prepared and I hadn't read the fine print" in the agreement. Had I not been in a pinch, I would have immediately cancelled my U-Haul rental and gone somewhere else. Instead, I ended up buying a $40 receiver and ball from U-Haul so that I could make the move. TERRIBLE Customer Service!!
GREGORY M