Customer Reviews for EZ Ship Etc
(U-Haul Neighborhood Dealer)

95 reviews

5142 N Academy Blvd   Colorado Springs, CO 80918

(719) 694-2559

Location Hours

  • Mon-Thur: 9:30 am - 5:30 pm
  • Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 2:30 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 5/16/2021: Closed

Services at this Location:

Contact Us

(719) 694-2559

5142 N Academy Blvd
Colorado Springs, CO 80918

Services at this Location:

Location Hours

  • Mon-Thur: 9:30 am - 5:30 pm
  • Fri: 7:30 am - 5:30 pm
  • Sat: 7:30 am - 2:30 pm
  • Sun: 8 am - 12 pm
Special Operating Hours
  • 5/16/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Miss was awesome! She was very helpful and so friendly.

Hope P. 
Rating:
4.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

ROBERTO VALENTIM G. 
Rating:
4.0

Very quick and painless. Thanks very much for the great job

THOMAS C. 
Rating:
4.0

No complaints at all - - very quick and painless - - thank you.

thomas C. 
Rating:
1.0

I have used uhaul for all my moves. This time was not great. I placed an order for a 20 foot truck to be picked up in canon city and paid for it in full $900...and 2 days before pick up my location is changed from canon city to Colorado Springs. I was moving from Buena vista so changing the location made it a day long venture just to get the truck. I called EZ ship and a man answered I began to explain I have a contract with uhaul for that truck to be picked up in canon city and he was very rude told me he was the only location that had the truck and they couldn't do anything for me. I asked that they drive the truck to canon city at least so it's still being picked up where my CONTRACT states it would be again he said they don't do that and he would have dispatch call me...not only did no one from dispatch ever call but we ended up having to go to springs to pick up the truck anyway. My mother Carol Skoda was the pick up person and went to true value in canon city when Chris Smarr the uhaul Corp representative was there and he was trying to help us out he was going to go to Colorado Springs and get the truck however EZ ship wouldn't allow that either...EZ ship need to have uhaul pulled off their trucks because I personally will not use uhaul again because of this locations actions and lack there of. You had a contract and broke it.

CAROL S. 
Rating:
4.0

Have the location handle it and not U-Haul customer service.

Tim R. 
Rating:
5.0

Customer did not leave a comment.

KARA R. 
Rating:
3.0

Prior to our trip from Colorado to Georgia the truck needed to have a tire replaced and upon our arrival we discovered that the truck bed had a water leak in the upper left corner and fortunately our belongings were not damaged at first sight

JAMES L. 
Rating:
5.0

Customer did not leave a comment.

Lynn H. 
Rating:
3.0

The gentleman at this location was ready at the door and met me outside before being able to go in. He inspected the truck briefly before informing me that his computers were down so he was not able to give me a copy of the receipt but will have it emailed as soon as he could. Which was not helpful seeing that the representative at the pick-up location had everything setup under his name. Very suspicious seeing how he has my credit card information and I had trouble with u-haul in finding the information needed to drop off rental equipment which is when I was informed that the entire rental agreement was put under his name and not my own.

richard S. 
Rating:
5.0

Nothing. This location was great!

KEVIN M. 
Rating:
5.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

KURTS T. 
Rating:
5.0

They opened up early for pickup and were very nice and Professional

CHRISTOPHER C. 
Rating:
5.0

Customer did not leave a comment.

James U. 
Rating:
5.0

Customer did not leave a comment.

Karen V. 
Rating:
5.0

I think making sure they get a clean truck during a pandemic would be great. Or refunding the truck the get because it is dirty once again during a pandemic would also be great.

Daivon A. 
Rating:
5.0

Customer did not leave a comment.

TYLER B. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
1.0

Unhelpful, uncaring, and unprofessional staff. Charged extra for a day which wasn't used. Security cameras at back door don't work. Unsafe and unpleasant experience. Will not be using this location ever again.

Jean P. 
Rating:
5.0

I so appreciate the extra mile they went to change my reservation to their location as I didn't realize my location for drop off and pick up changed. Very excellent people to work with super friendly!! I will so continue to do business with them!!!

JANET S. 
Rating:
5.0

Customer did not leave a comment.

REX C. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH W. 
Rating:
4.0

Mobile pickup didn't work well. Had to go in anyway.

Jason P. 
Rating:
4.0

The van was pretty dirty. Nothing wrong with the location but the app is TERRIBLE!!!!!!!

Kevin K. 
Rating:
5.0

Even with the snow EZ Ship Etc came through for me.

JORDAN P. 
Rating:
4.0

Customer did not leave a comment.

SANDRA G. 
Rating:
3.0

Customer did not leave a comment.

Toby L. 
Rating:
5.0

The most customer friendly and helpful Uhaul employee/representative I have ever worked with.

Jon K. 
Rating:
5.0

Everything was great

Desiree T. 
Rating:
5.0

Excellent customer service. Vehicles were clean and functional. Met all of my needs at an affordable price. I will definitely use them again and refer them to others.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

LUZ H. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Box truck we rented didn't have ramps!!! we didn't realize until it was too late and my husband and I had to heave a large refrigerator in the back without ramps. Then we couldn't stand up said refrigerator in the box truck. It wasn't tall enough. Very disappointing since this was supposed to be easy with a appliance dolly and ramps. What kind of moving truck doesn't have ramps?

Jon F. 
Rating:
5.0

Would love to have the instructions up front on how to return vehicle.

Brian W. 
Rating:
1.0

Given no instructions for return except what time to return it - was then charged $20 for returning it a day early

LARRY B. 
Rating:
5.0

Customer did not leave a comment.

BK J. 
Rating:
5.0

Customer did not leave a comment.

Robin D. 
Rating:
5.0

Customer did not leave a comment.

TESSIA W. 
Rating:
5.0

Customer did not leave a comment.

Kaci C. 
Rating:
4.0

Customer did not leave a comment.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

EDWARD H. 
Rating:
2.0

The person who provided the trailer was very pleasant, but the trailer itself was absolutely horrible. After picking it up, I returned to the rental location as it was so noisy and honestly rattled my teeth. The attendant told me the noise would go away after I loaded it. While it was less noisy, I suffered with this for 15 hours - squeaking, loud rattling, and I think the suspension was shot as it bounced several times with each bump. She told me this was an old trailer - do these ever get retired? I honestly would not buy this trailer for the cost of the rental.

STANLEY S. 
Rating:
4.0

I had to change dates, and they were awesome about it. I took the truck a week prior, and I was only charged what I should have been.

DENISE W. 
Rating:
5.0

Customer did not leave a comment.

Norman W. 
Rating:
5.0

Nothing. Service, location, and personell were great at Colorado Springs location were GREAT!!

KATHLEEN L. 
Rating:
5.0

I do not know of any improvements. Your staff made everything so easy to receive and turn in my rental.

Robert L. 
Rating:
5.0

Rental was very much on the expensive side for the time used....Have to look at other options next time...

RODNEY F. 
Rating:
5.0

I left with the truck, only to have to return it within a few minutes, as my plans had changed. They were very fair, and only charged for the truck, and 2 miles. They did not charge anything extra, and I was able to hold it for another day

denis W. 
Rating:
5.0

Have more UHaul locations with the same professional and friendly customer service that the folks at EZ Ship Etc provides.

LEIF K. 
Rating:
5.0

The location, and in particular Ryan, saved this deal for you. Given that "dispatch" ran me across town where I had scheduled, then to this location, was a HUGE WASTE of my time. I would certainly caution anyone using your service going forward.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

ODIS BRUCE JR D. 
Rating:
1.0

Even though this location was not clean or organized, they were very friendly and wore masks. The equipment was in excellent condition.

HUGO M. 
Rating:
5.0

I received a notification from my identity monitoring service that my driver's license information has been compromised. Ironically, this was very shortly after U-Haul had me do online checkin prior to picking up my trailer. Online checkin requires that you upload a photo of your driver's license. I'll never do that again. Thanks U-Haul, for allowing my privacy act information to be compromised. Very disappointed in your cybersecurity.

Daniel W. 
Rating:
5.0

Nothing Kevin was great and very helpful.

Jason N. 
Rating:
5.0

Nothing. Kevin was very helpful and always polite. I will be back

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Stephen F. 
Rating:
1.0

Service is good and truck was clean. HOWEVER - am giving poor ratings on the equipment maintenance the gas gauge is (I believe purposely) set-up to be inaccurate. I got ripped off on gas refill. Here's what happened: I rented the truck with "FULL TANK" of gas and was given instructions to refill it to FULL upon return. I checked the fuel gauge when the truck was warming up and saw the needle was indeed on "F". I only drove the truck 30 miles. Filled the tank with as much as it could hold and it took TEN GALLONS to fill it up! I couldn't believe it! I looked at the gauge and it was way past the "F". I was in too big of a hurry with my moving (had a ride waiting for me in the parking lot) so didn't say anything when returning the truck - but called the guy shortly after drop-off to tell him about this. I said "That would mean the truck only gets 3 miles per gallon! Something is wrong here..." His reply: "We'll have a mechanic look at it." The fuel guage on the truck I rented was obviously monkied with and is set up to look like the needle is on F when it is about 7 gallons low. People who are told to fill it up are buying an extra 7 gallons of gas to avoid a penalty. A lose/lose situation. We only hauled 3 pieces of furniture and a matress set. Truck was about 3/4 empty = NOT a heavy load. According to U-Haul specs the 15' truck gets an avg of 10 MPG and has a 40 gallon tank. Lesson learned with ANY rental: slowly add gas until te gauge on the dash goes back to where it was upon pickup. Do not pump gas until no more fits.

MARK D. 
Rating:
5.0

Customer did not leave a comment.

Ali M. 
Rating:
5.0

Great experience. Helped right away and explained everything clearly. Will be back.

Kevin M. 
Rating:
5.0

nothing.... kevin was great.....

SCOTT W. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
5.0

Thanks for the quick setup, and, quick checkout on the return.

MICHAEL T. 
Rating:
3.0

Customer did not leave a comment.

Peggy F. 
Rating:
3.0

Customer did not leave a comment.

dan B. 
Rating:
5.0

Misty is awesome!

JOSEPH T. 
Rating:
5.0

Customer did not leave a comment.

Oscar C. 
Rating:
3.0

I feel I was overcharged. I wanted to bring the trailer back early Saturday morning rather than last thing Friday. I would nnopt be able to get the trailer back until 1.5 hours after closing. I was told that if I go 1 minute over 24 hours that is an extra day (twice the cost). Then I was told that even though I am paying for a extra 24 hours because I could not have it back by closing on Friday, I had to have the trailer back by 11:00!. Didn't I pay for a additional 24 hours? That would have been 4:30. I will make every effort to not rent from Uhall again.

CLIFFORD J. 
Rating:
3.0

Customer did not leave a comment.

SHAWN V. 
Rating:
2.0

Have a 'root canal' done, you will feel better.

Duane R. 
Rating:
5.0

EZ Ship Guy was phenomenal!!!! Super helpful and friendly!!!!

Brady Lane M. 
Rating:
4.0

Customer did not leave a comment.

Sarah R. 
Rating:
3.0

Customer did not leave a comment.

TALENA G. 
Rating:
3.0

They told me I had the rental for two days...i went to another location to pick it up around 5pm...they said they had me down to bring it back at 230 am...Ridiculous!!!....so they gave me to 3pm...it ruined alot of stuff I had planed...very disappointed..and no one even seamed to care!!

SARAH P. 
Rating:
5.0

Excellent customer service!! I highly recommend using this uhaul location for all of your moving needs!!!

DOUGLAS L. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Allowed me to pick it up early. Found a monster energy drink, and dummies through out the truck. Noticed wrong drop off location and was told I could drop off anywhere even though I requested Surprise, AZ it stated Peoria which was a farther drive. Will say the truck handled very well and without issue. average 8.8 - 8.9 miles per gallon.

Glenn B. 
Rating:
4.0

The receipt was not emailed to me at the conclusion of my rental. I still have not received my receipt.

CRAIG J. 
Rating:
5.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Steven S. 
Rating:
5.0

Customer did not leave a comment.

WENDELL R. 
Rating:
5.0

Customer did not leave a comment.

DEANA V. 
Rating:
4.0

Customer did not leave a comment.

al B. 
Rating:
5.0

Office was closed because it was Sunday when we dropped off the truck .

KAREN J. 
Rating:
5.0

no washer fluid , bug cleaning on windshield not acceptable only negatives

James I. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
3.0

Customer did not leave a comment.

FRANK R. 
Rating:
5.0

Great customer service from the owner. Very friendly and helpful.

BRANDON R. 
Rating:
5.0

Very nice person took care of us

jan L. 
Rating:
5.0

Customer did not leave a comment.

Harold T. 
Rating:
4.0

Customer did not leave a comment.

Ricky D. 
Rating:
5.0

Customer did not leave a comment.

Derek J. 
Rating:
5.0

Customer did not leave a comment.

Philip I. 
Rating:
1.0

The process of returning the truck was terrible. I could not access the proper web page and spent 30 min on the phone with a rep. No help. She told me I had to go back to the drop off location at 8am the next morning. I did and they where closed. This has been hell. Now I am going to be charge for the drop off and they weren't even open.

Chris O. 
No reviews have been submitted for this location.

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