Confirmed (2) times with the Dayton office that I would get a 26ft truck. Upon arrival in Xenia, was told that they did not have a 26ft truck, so I took the 20ft. This caused me to make two trips instead of one. Not happy with this service!!KEN L.
Customer Reviews for EZ Stop Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure you they really have a uhaul where u reservation are made so they don't make you drive 25mile both ways to get it and then charge you for mileage,it added a lot of extra miles for us ..It's not the place u have to pick it up fault but uhaul. We were disappointed on the customer service from the call center with the issues of the reservationsDiane P.
You charged me $271.92 for 27 hrs on a 10' truck that was supposed to be $19.95 a dayCynthia D.
Just wasn't able to drop off earlier than expected.SALLY K.
The online check in was insanely slow and a hassle. Took us 30 minutes to complete it even after I previously added the information, it told me to do it again. A tedious check in and I will never do online if I don't have to now.Brandon H.
The U-haul smelled so bad. Had candy in the floor. Wasn't wiped down. Nothing like the one I rented in Miamisburg.Patricia C.
Associate was very helpful.Brian G.
Customer did not leave a comment.Jodi B.
Have a representative meet the customer at the equipment upon return. Provide a return receipt.Doug S.
The person at the store seemed nice, but spoke very little English and did not seem to understand the process.MICHAEL M.
The gentleman kept referring all questions to my granddaughter who was not the one renting the vehicle it was me. Also, I let the person at the desk about the check engine light being on in the truck, he kept nodding his head to me but not acknowledging the problem.SUSAN L.
I never received any kind of a receipt.Larry S.
Customer did not leave a comment.Adam E.
I requested a dolly and blankets to protect my furniture. Neither were provided but I was billed for them. I talked to the store and that reduction was supposed to be made. In addition I was subjected to somewhat loud Rap music while I waited not pleasant back ground music for waiting.STEVEN T.
Customer did not leave a comment.MARCELLA M.
Don't over charge 150$ still haven't been reimbursed was told 3-5 business days and still nothing!!RICHARD P.
Customer did not leave a comment.Michele L.
Truck mirror was broken when we checked out the vehicle. Was charged for the broken mirror. We have a picture with a time date stamp of the broken mirror.Toni O.
Customer did not leave a comment.Jacob S.
I call for help no answer callFRANCISCO K.
Sadly he wasn't prepared well for my pickup they didn't save me an appliance dolly and I had to just use an utility dolly to move my washer and dryer. Along with I put the rental in my dad and my dad was the driver. He changed the contract around and made it under my dads name. And then he made me feel rushed to get the truck back by a certain time.ANTHONY J.
You can't improve on perfectionRANDALL D.
The gentleman at the store where I rented the truck was exceptionally nice.STEPHEN M.
They don't assist with hook-upBlain T.
Customer did not leave a comment.Donald D.
The truck was beat up. No AC and the engine light was on. I had to go through check in again when I arrived even though I had checked in online. When trying to check out online the program would not upload a picture so I once again had to do that inside.GREGORY S.
Tell the customer that if you are late you won't be getting your deposit back.Nicole T.
My reservation was 30 minutes late even though it was garenteed to be on time then after telling the guy I didn't want the safety thing 3 times I still got charged 15 dollar for it and when I called customer service it was an hour wait on phone and nobody ever responded in live chatWILLIAM W.
Very easy check in. Clerk was friendly.KEVIN P.
Customer did not leave a comment.RAYMOND M.
The U-Haul representative was very helpful and patient as I had not performed the Check-In. He went through it all on his phone and was very helpful.JAMES F.
Thank you to Misty at the EZ Stop in Xenia. She was so kind, patient and answered all of my questions for me. :) Great experience.CAROL R.
Drop off was fine. Driving 17 hours only to pull in and have a destroyed car is another issue. We will never use uhaul again!Austin D.
I love how U-haul has turned into a side gig for businesses. Kind of a sketchy set up as it is run out of a convenience store. But the guy getting the trucks ready was cool, unless you're offended by tats. If so you should probably just stay indoors. Took a bit to get going and the gas gauge was incorrect. upon pick up with what the paper stated. However, no additional charge when I brought it back when it was filled it to the level it was actually at. All in all pretty painless.MATTHEW M.
A note that the check engine light was on before hand would have been nice. It was on the whole time for me, and I didn't mind, but it would have been nice to know beforehand.Gifford Z.
They charged me for an extra day when I dropped the u-haul off before 12pm and it was due back at 1pmTyler B.
Didn't even use the trailer . Advertise as 6'4 the gates only 4 ft complete waste of money never even took it off the lot .JONATHAN S.
Brandon was absolutely excellent to work with, he does a great job. But, when you call Easy Stop no one answers the phone for both numbers, uhaul or the store.MARK M.
Worst experience ever! Words cannot express my dissatisfaction with this U-Haul rental location.marc B.
The truck wasn't clean, and ran pretty rough.Jesse C.
Brakes need checkDAVID L.
Customer did not leave a comment.GERALD U.
Customer did not leave a comment.John M.
Customer did not leave a comment.TERRY EUGENE M.
Customer did not leave a comment.RICHARD M.
Customer did not leave a comment.Justin A.
Ok but funny power steer turn both safe lucky thank you great runsRICHARD D.
Everything went great!Jeff H.
Tis U Haul location was helpful, the equipment was clean. the truck drove well and the drop off was quick and easy. I would use this U Haul location in the future and recommend this U Haul location to a friend.WILLIAM S.
Customer did not leave a comment.JOHN U.
We did not get the truck with a full tank of gas and we had receipts for putting fuel in just before dropoff and they still charged us for a full tank of fuel.Jeffrey G.
Customer did not leave a comment.Rue C.
The truck definitely pulls to the right. But I did not know that until I drove it on my way to Colorado.Tonya G.
The 4Ã—8 trailer that I rented I thought was a little expansive but pulled very nicely.JON K.
I reserved a 20 with credit card at a different location, I was told it was given away and had to call uhaul be sent to a different location for a 15 foot truck. This made it take more trips moving.MELISSA C.
The overall experience is sketchy. The vehicles are off site. Vehicles are not inspected upon return. Supplies I requested for have not been available. Overall, it doesn't feel like a legitimate experience or process.BRIAN A.
The U-Haul itself I had no problems with, but I dropped the truck off between 3 and 4 even though I had it until 6, but they didn't process it until 7:30, so I got charged for 2 days. Thankfully, I worked things out with Brian Patrick (Area Manager) and was able to get a refund of the extra charge, so I'm very pleased with that.Jacob P.
When we came to picked up it took us 30 minutes to even get the truck. We had to then drive and pick it up and bring it back because the person didn't even put down the mileage or the gas or anything. Plus it was filthy when we got it and had scratch marks on the side.KRISTA H.
Customer did not leave a comment.KRISTIN C.
I asked about the electric connection and he acted like he wasn't sure what I was talking about. Then another customer said there's probably a pigtail. The clerk said yes. When I got to the trailer there wasn't any pigtail so I had to go buy one for $20. I wasn't happy. When I returned the trailer and told the clerk he had no response.JULIE R.
Employee had to text his boss to find out about my order. Had to wait for them to text back and forth for 10 minutes before getting the uhaul. The padlock on the back of the vehicle does not work so we were unable to pack the vehicle and leave it unattended. It set back our moving and I wound up being charged an additional day as I was an hour later than expected. Vehicle very unsafe!! Driving straight the Steering wheel is positioned about 45 degrees off of what it should be. Vehicle very hard to keep straight over 50 mph. Vehicle only had half a tank of gas when picked up.Kellie G.
Customer service was really poor, clerk was very rude, Seemed extremely bothered by me wanting to rent a U-Haul. Have rented in Xenia before from the location that was a motel customer service there was very good did not have any issues.Stacey T.
My go-to Uhaul rental place!Troy B.
Employee seemed like they had no idea how to do a uhaul pickup and was unaware of our reservation. Trailer had noticeable dents and scratches which left us worrying about potential scam charges after drop off. Recordings were taken before we even hitched the trailer onto the truck because of how bad of shape the trailer was inBlake H.
Customer did not leave a comment.KRISTI S.
It was not super convenient that the trucks are not located where you pay and drop off keys. The staff at the times I picked up and dropped off were really great and super helpful. It was just hard because I think their first priority (and it should have been) was operating the convenience store. It was very busy in their store so it was hard for them to take time from regular customers. But they did a great job of managing it.Nate B.
It was a convenience store, vape/head shop, crack motel, empty gravel lot. I was given a trailer number written on a paper bag and sent on my way to find the trailer a couple blocks away. No one was there with any paperwork or to verify the trailer was correct so I connected it and went on my way not knowing if It would be reported stolen because I had no written proof it was rented by me.james L.
Customer did not leave a comment.fred M.
Customer did not leave a comment.kim V.
Pick up took an hour. The person who gives the key was not at the store. The dolly was missing. Drop off was even worse. I had to make 4 phone calls during the day to uhaul and they were completely unhelpful till the last person I spoke with. Still waiting to hear from the district manager to discuss this absolute crap show. The truck itself was in fine condition and worked as intendedZachary C.
I was to call and set up my pick up for today at 10:00 am. Every time I called even after 10am today the message was "call back later, not available". When I went into the Food Mart to find out about my account and pick up. The associate on the phone was at a different location. I didn't feel like I was important to get my u-haul. They didn't have my truck at the location they had to go and pick one up around the corner. I feel they would do more business if they had actual U-haul on site.Cinda E.
You really can't drop the uhaul off at this location.... they make you go to a holding lot Down the road, drop it off then go back to the EZ Stop to drop off keys and contract...Tiffany L.
Very upset need account fixed over charged system down when I returned truck . NEED CREDIT CARD FIXED ASAP DOUBLE CHARGED TO MUCH !!!!!Tabatha B.
Customer did not leave a comment.Richard P.
The lady at the counter when I picked up the truck had no idea how to do the rental and had to call someone on the phone to do the rental.mark S.
Easy with virtual check-in.Thomas N.
Attention to the current customer needs improvement. Distractions and other side transactions/conversations made experience less than enjoyable.Kelly H.
Customer did not leave a comment.RODERICK G.
Very nice people to work with.Richard M.
Great location! I do antique shows and use them all the time!! :)Troy B.
After arriving at the location and checking in on the app ,I had Togo to another location to check the outside of truck. Then having Togo back to pickup location all to find out I had Togo inside to get the key. App said key would be in key box to pick up, then waited for over an hour looking for the key. Then having Togo back to the other location once again to get truck. It should have been a easy process using the app for pick up. Still charged full price , who pays me for my time, this set me back the whole day and missed scheduled appointment that cost me money. Very unprofessional service and I would not recommend using U-Haul to anyone. We're is the process that checks to make sure our 3rd party's up up to scale , at the end of the day U-Haul is the name on the truck.Phillip C.
It was my first time using this U-Haul location and the service was very good. I reserved the truck on-line and on-site all was in order. The truck was mechanically sound, the cab was already clean but (due to covid-19) I still cleaned all surfaces and windows to military standards. I will recommend this U-Haul facility to my family or friends.Tyree S.
Repeat customer! I'm an antique dealer doing shows so its nice having a dependable local Uhaul business!!Troy B.
Easy drop off. Convenient location and quick service.Tim D.
Very nice, great customer service! Would recommend to anyone!Troy B.
Customer did not leave a comment.Richard D.
Great FolksCHARBEL R.
You guys dont tax right you charge more for ohio taxes than you are suppose too!!!! So yea you guys got me for 10 extra bucks!!!!Chad K.
Customer did not leave a comment.Lisa H.
The owner did not no how to use the iPad and i think the internet was slow. Things had to be retyped multiple times. It good all over 30 minutes to do.Christina T.
Customer did not leave a comment.Sarah M.
Customer did not leave a comment.Chelsea A.
Our reservation wasn't there when we got to the pick up location. I don't know if that's the reservationist's fault or the location.Donald L.
The owner of store could not work the tablet, it took almost 40 minutes just to rent a small Uhaul. I was very disappointedReginald S.
Customer did not leave a comment.James B.
I made a reservation for 8am today with a request for a 8 am return tomorrow, but that was changed to a 10am pick-up with zero notification, then when I picked up the truck it was still messy inside from the last rental customer. The thing that really got to me was the text I received after leaving the rental site. It said I was signed up for a six hour rental and when I called back to the store to clear up the matter, I was told that was all that could allow me because the truck had another commitment at 4pm. After much questioning by myself, the owner of the shop said she could extend the rental to 9pm, lie she was doing me a favor. I asked her if that was their standard procedure and she said that that had a large demand and a small number of trucks. I have never been told that the amount of time I would have a truck would be anything other than the time I initially agreed upon. They were still going to charge me a full day fare for just the 6 hours and I'm sure they would have charged the other customer another full fair for the second half of the day. Since when is that how trucks are rented now? I think it is fraud at the max.donald F.
Great peoplebruce H.
The only complaint I have was that the EZ Food Mart burns incense and the smell was quite powerful. Not pleasant for me. I would probably chose another place if I had to transact future business.Kurt K.
There was not ramp but everything went great!Abby C.
Customer did not leave a comment.gary W.