Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very conveniently located. And no problem entering and exiting.
Billie C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Angel K
Rating:
3.0
Customer did not leave a comment.
William K
Rating:
5.0
Customer did not leave a comment.
Tim S
Rating:
5.0
Customer did not leave a comment.
Anna J
Rating:
5.0
Customer did not leave a comment.
Pragneshkumar p
Rating:
4.0
Good location. Easy access. Very friendly staff. My unit did leak, although I used lots of totes and there was no damage.
Bob G
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hugh A
Rating:
4.0
Customer did not leave a comment.
Green S
Rating:
3.0
Customer did not leave a comment.
chad a
Rating:
2.0
The truck was not clean smelled of heavy smoke..only 16 miles of fuel was in it.
Frederick F
Rating:
5.0
Not a thing. Employees were very friendly knowledgeable and helpful with my rental.
SHANNON B
Rating:
4.0
I dropped the truck off during off-hours. I used the app, and the process was straight-forward. The only difficulty was where I parked it, the driver's side of the truck was 5 feet from a fence, making it difficult to take a picture of the driver's side of the truck. If anything, I should have taken the picture before I dropped it off.
Kevin S
Rating:
1.0
Explained when dropping off the equipment that the milage showed 248 miles used. Impossible in 3 hours. He just sat there and stated oh i'll check it later. I found that when picking up the equipment that 2 of the numbers were flipped giving me an inaccurate number.
alicia l
Rating:
4.0
Customer did not leave a comment.
Pam F
Rating:
5.0
Customer did not leave a comment.
Cana B
Rating:
5.0
Customer service was delivered naturally, meaning I was offered a service and didn't feel like I was sold something.
FREDRICK J
Rating:
5.0
No problems. Personnel friendly and helpful.
Robert G
Rating:
5.0
Customer did not leave a comment.
HEATHER S
Rating:
5.0
Customer did not leave a comment.
ELLYSE W
Rating:
3.0
Make the pick up and drop off by phone a LOT better
Patrick B
Rating:
5.0
The guys in the office were so nice and super friendly
Wynett T
Rating:
5.0
Excellent storage center and the most wonderful staff!
PHYLLIS D
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Overall Experience
Rating:
5.0
All good and easy!!
JEFFREY T
Rating:
5.0
Customer did not leave a comment.
NANCY P
Rating:
1.0
Not joking - there was a container filled with cocaine on the step of the truck. The back two lights were out too.
RICHARD K
Rating:
5.0
The rental agent and his friend made my day. Very helpful! Entertainment was Great.
TED G
Rating:
5.0
Very sweet guy at the office. Great attitude!
JONKARA M
Rating:
5.0
Customer did not leave a comment.
CHRISTINA W
Rating:
5.0
Customer did not leave a comment.
HENRY C
Rating:
3.0
It was a struggle to access the key from the drop box.
URSULA A
Rating:
5.0
Customer did not leave a comment.
Sharele W
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Overall Experience
Rating:
5.0
19.95 per day is very misleading. After the small truck one day 159 miles total 250.88
ANGELA T
Rating:
4.0
Customer did not leave a comment.
Rebecca B
Rating:
5.0
He was very helpful
LAVELL T
Rating:
2.0
I was not happy. Too expensive
ROBERT L
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Overall Experience
Rating:
4.0
Customer did not leave a comment.
LORALEE B
Rating:
5.0
Very fast efficient process
MARKEISHA M
Rating:
4.0
The person helping me when I picked up the U-Haul was great. The picking up process went smoothly. However dropping off did not. The app timed out at the end and never sent a confirmation that the drop off was completed, so I had to call U-Haul customer service. I asked for a call back due to wait time. The first callback dropped the call as soon as someone supposedly came on the line. The second person was very helpful. However, this added an extra almost hour to an already very long day.
Emily M
Rating:
5.0
Customer did not leave a comment.
KEITH L
Rating:
5.0
The battery was dead and had to be jumped. Apparently someone left a light on and drained the battery. Other than that all was good
Phillip R
Rating:
2.0
was not told when I rented the truck it would be .62 cents per mile. Was told I was being 157 miles along with the daily rental. Also I had to keep the truck extra days and did not know the insurance was added on a daily basis. The truck sat in my yard for 17 days before we were able to unload it .
RICHARD D
Rating:
3.0
Customer did not leave a comment.
IAN N
Rating:
5.0
Staff was friendly.
KYLE R
Rating:
4.0
Customer did not leave a comment.
MIchelle N
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christine W
Rating:
4.0
Return equipment process is excessive.
Lillian H
Rating:
5.0
Customer did not leave a comment.
wallace j
Rating:
3.0
If a reservation is completed online, allow an opportunity to verify all information necessary to enable a faster and smoother equipment pickup experience.
Jahun D
Rating:
5.0
Customer did not leave a comment.
Cynthia G
|
Overall Experience
Rating:
5.0
Need more appliance Dollie’s.
Barbara P
Rating:
5.0
Everything was good ..Had a Great transaction
Brenda H
Rating:
4.0
Customer did not leave a comment.
Audrey N
Rating:
4.0
Customer did not leave a comment.
Pamela H
|
Overall Experience
Rating:
3.0
The truck had a roof leak. Also when trying to fill the gas tank the pump would click off. I wish it had cruise control and Bluetooth as I can talk on the phone hands free.
WILLIAM R
Rating:
5.0
He was so nice and professional and helpful
Donald W
Rating:
5.0
Very difficult to get the key out and no live help on site. This caused me to spend to much time getting the truck.
Eartha R
Rating:
5.0
Customer did not leave a comment.
Jaida B
Rating:
5.0
Customer did not leave a comment.
william b
Rating:
5.0
Customer did not leave a comment.
Xavier C
Rating:
4.0
Customer did not leave a comment.
lachawnda b
Rating:
2.0
For a facility that is so well lit and everything under surveillance, it is beyond ridiculous to turn off a CODED gate at 7:00 pm. I came with my $1,000-day movers to unload my unit, and because it was 8:00 pm, I was not allowed access to my property. MAYBE I could understand a midnight cutoff, but 7:00 is completely ridiculous. There is nothing "EZ" about "EZ." The name is a joke, and I would never, ever recommend a place that refers to people like me as "riff-raff."
andy w
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Angie T
Rating:
5.0
Customer did not leave a comment.
Kim T
Rating:
5.0
Correct the closing hours for Fridays
Roberto E
Rating:
3.0
Customer did not leave a comment.
daniel s
Rating:
4.0
Customer did not leave a comment.
Sarah S
Rating:
2.0
Fix the dang AC
Caleb B
Rating:
5.0
It was effortless to work with this business
GEORGE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Akia R
Rating:
4.0
Customer did not leave a comment.
FREDDY D
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Kenneth G
Rating:
5.0
Everything was great!
SARAH T
Rating:
4.0
Customer did not leave a comment.
Kagan J
Rating:
4.0
All was great except they didn’t have the 12 furniture blankets that I paid for in the truck. Had to use blankets from my house instead. No big deal just $10 gone to waste for nothing.
Mitch B
Rating:
4.0
Customer did not leave a comment.
Deborah S
Rating:
5.0
Customer did not leave a comment.
Andrea E
Rating:
3.0
We have been using this facility well over 10 years and was forced to move because owners would not allow me to store my motorcycle. I had a motorcycle with the previous owner and never any problem and have always had renters insurance with previous owners.
PAUL &
|
Overall Experience
Rating:
4.0
Have the vehicle fully fueled instead of 7/8
Hans d
Rating:
5.0
The location is good and the facility is clean and well kept. The staff is great and keeps an eye out for things.
Randy R
|
Overall Experience
Rating:
5.0
I absolutely enjoyed the service here. Its very affordable and the staff treats you like family. Im surely going to miss them.
TANAIA L
|
Overall Experience
Rating:
5.0
Everything was great but I would make using the app a bit more easy.
Randy R
Rating:
5.0
Customer did not leave a comment.
Steven F
Rating:
5.0
Customer did not leave a comment.
MICHAEL K
Rating:
5.0
Everything went well until the roaches came out. I’m so terrified of them & wasn’t able to drive truck. I was able to get someone else to drive uhaul.
Lashonda D
Rating:
5.0
Y’all made the process very smoothly
Carson B
Rating:
4.0
After hours drop off. Plenty of space to park the truck.
Susan J
Rating:
5.0
Customer did not leave a comment.
John G
Rating:
5.0
The lady that help me with the process was very nice and knowledgeable I will come to this location from now on one of the best.
Jalisa F
Rating:
4.0
Customer did not leave a comment.
Joe Z
Rating:
5.0
Customer did not leave a comment.
johnny m
Rating:
5.0
The location is perfect and the workers at EZ are amazing. I couldn’t get the app to work but everything was fantastic!! Would use again and would recommend!!
BETTY K
Rating:
5.0
The staff very friendly, will definitely rent a storage unit again
JANICE C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason C
Rating:
4.0
Customer did not leave a comment.
Wendy S
Rating:
5.0
Customer did not leave a comment.
chase h
Rating:
5.0
Sweet people. Good service!!!
John J
Rating:
5.0
It was fast and easy, the customer service was good also.
BRANDON G
Rating:
5.0
Customer did not leave a comment.
chauncey b
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Overall Experience
Rating:
5.0
Sharon was absolutely wonderful and was so incredibly kind. I love her and would marry her if I could!!!??
Justin M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARENO J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christina H
Rating:
5.0
Customer did not leave a comment.
Heidi S
Rating:
5.0
This storage facility is very well run by pleasant, professional folks. They are always prompt in responding to voice mails and messages and made me feel like my business was truly appreciated.
CHRISTOPHER K
|
Overall Experience
Rating:
5.0
These units get broken in and when it rains sure things get wet inside of it
Shawntelle M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert L
|
Overall Experience
Rating:
5.0
Great to work with
CHRISTOPHER L
Rating:
5.0
Customer did not leave a comment.
Aliyah H
Rating:
5.0
I have never been treated more poorly by any company in my life. There is really no leadership. Everyone felt they were in charge. Got different stories from everyone. Finally had to move out after continuous harassment.
JOSEPH H
|
Overall Experience
Rating:
3.0
make your lock box lock more user friendly
willard w
Rating:
5.0
Customer did not leave a comment.
Loraine R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert h
|
Overall Experience
Rating:
1.0
Reserved truck through truck share. When I arrived at allotted time truck was there but the website said not available for pickup. When I called the U-Haul customer service line I was told there was nothing they could do except move my reservation back to 2 pm for a smaller truck at the same rate. The person running the storage location didn’t arrive until 30 minutes after they were scheduled to open and no one offered any accommodations for failings on U-Hauls end. Very disappointed with the whole process. Truck also needs the window on driver side sealed it sounded like I had the window open the whole time I was driving
Donald F
Rating:
5.0
Rats 🐀 got into my storage unit, they didn’t tear up much. Take care of the rats!
darroll f
|
Overall Experience
Rating:
5.0
Great place !
christopher t
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNE T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kimberly G
Rating:
5.0
Customer did not leave a comment.
William C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAKYRA R
|
Overall Experience
Rating:
3.0
Manager was helpful and knowledgeable when he arrived, but I had to wait an hour outside the gate (along with on the clock unloading service labor) after the posted 9:00 open time before I could gain initial access to the storage space that reserved on-line the prior week.
Thomas K
Rating:
5.0
The lady in office was super nice
KIMBERLY H
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
DAVID H
Rating:
3.0
I was told my reservation was for a completely different location. Then I finally make it to the correct one and the key was in the wrong drop box and I was given the wrong code for it. I had to wait close to 10 minutes in the freezing rain trying to get assistance so I could pick it up.
Hilary R
Rating:
1.0
Customer did not leave a comment.
Travis M
Rating:
5.0
Customer did not leave a comment.
Elizabeth y
Rating:
5.0
I ordered 20 furniture pads/blankets and, though I was charged for them, those pads were not in the truck. Please remove that charge from my invoice.
David B
Rating:
3.0
Customer did not leave a comment.
Syntrell T
Rating:
4.0
The only problem was it took me about 2 hours to get the truck using the 24/7. I had to call the 800 number for some help cause the combination lock code wouldn’t open the lock. I ended calling about 3 times waiting over 15 mins each time to speak with someone. Finally the last person was really helpful who ended up calling a technician out, who I had to wait 30 mins for. He couldn’t open the lock Either and he finally cut me a new key for the truck so I could get on my way!!! He was great and very helpful.
George n
Rating:
5.0
No one was there for time of pick up. Ppl was waiting for hours. Now I have money taking from my account and need back