We had a little trouble finding the exact location we needed for pick up but other than that everything went exceptionally smooth from point of pick up to drop off in San Antonio. Truck comfortable and clean. I want to especially compliment and thank Kiera the regional manager over Newnan's pickup process. First of all she offered an early dispatch of the truck which helped us tremendously. Kiera provided her cell phone number, answered the phone promptly each time we called and walked us through the process efficiently. She is very good at her job, clearly understands the value of customer service. Thank you Kiera!Karen E.
Customer Reviews for EZ Wheelz
(U-Haul Neighborhood Dealer)
Newnan, GA 30263
Services at this Location:
9 am - 1 pm / 2 pm - 6 pm
- Saturday9 am–12 pm
Special Operating Hours
- 6/8/2023 - 7/8/2023: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The original location no longer accepted Uhauls and I had to drive to a second location. It was time consuming to call Uhaul and be transferred 3 times to confirm that I could drop my truck there. I would recommend keeping better track of locations that are or are not currently in service.Christina S.
Customer did not leave a comment.Joseph B.
Jason and the staff at EZ Wheels accommodated a very last minute rental and went out of the way to make sure we had what we needed!MICHAEL M.
Check in agent was particularly customer service excellentFRED H.
Super service and friendly staff! I will use them again!!KATHERINE P.
Customer did not leave a comment.DOMINIQUE H.
Went there 2 times and nobody was rhete either time. Dropped the truck off through the drop box. 2nd trip there to rent the hand truck. Still no one there. Left phone messages and never got any return calls. I will try again today to return the hand truck. Wish me luck.Janet B.
Great location to rent from. They had plenty of vehicle's (sizes, qty) and a share a nice size parking lot. The location was clean and welcoming. I would definitely rent a U-Haul from this location again if needed!Michelle A.
Online pickup of vehicle was over complicated and would have been twice as fast if an employer was at the location. Someone else showed up to pick up a uhaul vehicle and left because no one was present.Daniel D.
Customer did not leave a comment.thomas M.
Customer did not leave a comment.shana S.
Very nice two guys who helped me quicklyTrent S.
No improvements awesome and made sure I had the right stuff I needed will come back there anytime 100% satisfied great employeesgabriel R.
Nothing...it was a great experience.judy G.
Customer did not leave a comment.Alexander A.
Young man working there was a very respectful person that took catr of me wellRaymond L.
Excellent customer serviceRakeshkumar R.
Customer did not leave a comment.Ronald B.
We were very well taken care of, very happy.Melanie M.
Customer did not leave a comment.Malinda B.
Great location and U-haul Team.paul H.
Customer did not leave a comment.Houston V.
Customer did not leave a comment.Tim R.
Very nice and friendly owners. Everything about this process was smooth and professional.Timothy R.
â€œAceâ€ is appropriately named.Jason R.
Both employees I talked to were extremely courteous and professional.William B.
Ace was our manager the day we rented from U-Haul. Super friendly, knowledgeable and helpful, we can't praise him enough!ANDREW P.
Very nice and explained everything!Teresa C.
initially i tried to do the 24/7 and it was a nightmare! I had the app and website, was logged in and it kept looping me around. I spent an hour on site trying to get the truck to only end up cancelling my reservation and getting another truck at this location.joanna J.
Customer did not leave a comment.Rebecca J.
Very limited parking for customers.Brandon M.
Customer did not leave a comment.Dennis M.
Customer did not leave a comment.Gamilfran B.
Clerk was very helpful and pleasant made sure everything was right before we leftYolanda A.
Customer did not leave a comment.ALAN S.
The only thing I did not like was the online return. For example, it told me to turn in my keys (that's the page it went to when I scanned the QR Code). If I had not checked again, I would not have know to complete the online questionnaire in order to return the vehicle.Alicia W.
Customer did not leave a comment.Wilson G.
Very professional and helpful pick up advice and support. Highly recommended for your U-Haul needs, truck or trailer.James C.
Most excellent customer service at EZ Wheelz; highly recommended!James C.
Kyle was the greatest help! He was a pleasure to do business with for my rentalJack M.
Customer did not leave a comment.Shawn A.
Nothing but your crew was fantastic. The blinker was out on the trailer and several employees came out to fix.Tommy W.
I got charged for a late fee when turned truck in 241 pm before the 6 o'clock time and have's called to have it removed however they kept dropping the call so not happyDAVID T.
Customer did not leave a comment.Aric S.
The staff was very engaging and professional.Charles F.
Customer did not leave a comment.Lynn H.
Customer did not leave a comment.Matthew O.
Jason had the BEST customer service and just overall fantastic attitude!Jennifer S.
Customer did not leave a comment.Jessica R.
Customer did not leave a comment.Erica T.
Customer did not leave a comment.Neil H.
Customer did not leave a comment.Audra B.
Ace provided excellent service. He was knowledgeable, patient and answered all of my questions. Best U-Haul experience ever! Excellent team, highly recommended.Peter D.
The young man in Newnan, Ga. was very helpful and pleasant.Marilou S.
Customer did not leave a comment.Dominick O.
Customer did not leave a comment.Caleb B.
Outstanding customer service at my pick up location however my drop off location was just the opposite and I still don't see where they have check in the truck I dropped off in compliance over 24hrs ago. Terrible experience at the drop off locationEddie B.
The guy Ace was amazing. Good customer service from AceDafne D.
Customer did not leave a comment.Darwin B.
Pickup was a breeze, staff was well-informed and helpful.DAVID H.
They were great!Jarrett H.
Ace was awesome. His customer service was impeccable. Thank you Ace! 😊 I will be back!SHERRYL C.
Amazing location! Always helpful and available. The best in Newnan. Their customer service is why they are Top 100 of Uhaul. Thank you guys.Jason J.
Awesome people very helpful after a long trip! Super friendly. Highly Recommend.Cathy C.
Customer did not leave a comment.Kevin B.
Customer did not leave a comment.Stephanie B.
Customer did not leave a comment.Karen E.
Customer did not leave a comment.Sharon F.
None - the Agent there is top-shelf for sure!James E.
Customer did not leave a comment.Aileen A.
Customer service at EZ Wheels was outstanding!Ronnie A.
Great customer serviceJohn M.
Customer did not leave a comment.DEBRA M.
Nothing it was perfectLLOYD B.
Customer did not leave a comment.Jeff A.
Customer did not leave a comment.Daniel G.
I rented an open trailer from 3/8-3/13 and was told the location was closed on 3/13 but could drop it off upon return or could bring it the following morning, 3/14, with no penalty. I chose to drop it off Monday, 3/14, morning before 9am and was charged for an additional day, rental and insurance. When I called to speak to someone the guy I spoke to was rude and not helpful. I put in a claim at 1800gouhaul and am awaiting a response on whether or not I will be refunded for the additional day.Chris S.
Customer did not leave a comment.LeighStarr G.
The gentleman that serviced me was excellent and understanding. Great customer service!George B.
Customer did not leave a comment.TANYA R.
Customer did not leave a comment.Christopher J.
Customer did not leave a comment.VANESSA B.
Nothing everything was perfect. Thank you fornyour service.LaShanna W.
Customer service was great by â€œAceâ€. The ABS light kept coming on and I could feel the brakes pulsating. Needed some brake maintenanceJOHN L.
Absolutely nothingMORRIS M.
Customer did not leave a comment.LAMARCUS P.
Customer did not leave a comment.JAMES A.
This location was superb! Jason and his coworkers were nothing short of amazing from start to finish. We will definitely only use this location in the future.RAMSAY J.
W Excellent experienceKENNETH M.
Ez Wheelz is awesome. I will use them exclusively from here on out.JARED B.
I had a great experience with the people at my uhaul location. They were very understanding and did what they could to help me. I had a very tuff time with mobile check in.Cordelia R.
Jason made it so easy to get us on the road and we thank you and really appreciate your kindness!!CYNTHIA O.
Customer did not leave a comment.Judy M.
Customer did not leave a comment.CHRISTINE E.
There isn't much, if anything, I would change. I would like to note Ace, the worker I met with at the location, was super helpful and gave excellent customer service. As a fellow worker in customer service industry, I could truly appreciate his patience and understanding with a first time u-haul mover.ANTHONY R.
Customer did not leave a comment.mary W.
The location was closed when I dropped off, but when they opened, they processed my paperwork and emailed me the receipt in a very prompt manner...Am very satisfied with the service.Kenneth Njagi M.
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