Customer Reviews for F E Brayton Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of F E Brayton Auto

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Bob S. on

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Todd M. on

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The UHaul system was down nationwide when I went to pick up my rental, so, no van. The rental people were good, but they were in the dark about what the issue was. I had to call back repeatedly to see if the system was in operation, but they knew nothing until it come back on. If the move was critical I would have been more angry than I was, but you could at least notify your network and/or pass on information to your renters- since you have my email AND phone, as I reserved the van in advance. I would have gone to Budget if the delay was more prolonged. Your customer service is apparently non-existent.

Mark H. on

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Katrina S. on

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Allan S. on

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Had to sweep out the truck from the last renter, truck was almost on empty, didn't get truck I wanted.

Carter W. on

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RICHARD C. on

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I asked to have the trailer ready to pick up at 8am. I arrived at 8:10am and was told it would be about 15-20 minutes before it was ready, apparently some vehicles needed to be moved around to get to the trailer. I came back at 9am and it still took 20 minutes or so.

Corbin H. on

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Ben very helpful.

Madeline B. on

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Sonja was great at Brayton’s

Tom G. on

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To Whom this Concerns, I was not overly satisfied with my UHaul Experience today. 1.) The online checking process to pickup via online was a joke. a.) Took nearly 30 mins to do. When I elected to online chat for assistance it took nearly 15 mins for someone / automated computer response to respond. b.) Meanwhile while waiting for text response I called the 800 Number in hopes of speaking to a live person, but to no avail. On hold for over 8mins. c.) I had requested 10 Moving Pads, but received none which I had said at checkout, however you are still charging me the $10 Rental Fee according to this receipt. Not to mention I had t go out and purchase my own moving pads. I would greatly appreciate correcting my charges immediately, and quite honestly some consideration for my wasted time and unexpected additional expenses. If my charges are not corrected I will be contacting American Express to dispute the entire invoice and hold payment till I am satisfied. In closing don’t expect that I would recommend your company or your services based on today’s experience. Too bad since I have rented from UHaul in the past. Respectfully Tom Gendreau

Darlene G. on

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The keys were not left and when I did finally get the keys the battery in the truck was dead. Took over an hour out of my time to sit and wait for everything with my husband and 18 month old daughter.

Greg C. on

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Improve the front-end check-in process. This takes FOREVER! Customer service was fantastic.

MALLORY C. on

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Julie S. on

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Maria R. on

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JAMES B. on

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Lynn M. on

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Thanks for all your help, you made a difficult day much easier to handle

Don M. on

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Lori D. on

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After having a bad experience dealing with the useless online system, I went to Brayton for my rental and received impeccable service. Friendly , easy transaction. Would definitely recommend!!!

Gary L. on

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Excellent service. No improvements required.

angela R. on

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I participated in the 24/7 option since the location was closed. What a nightmare! I arrived at 11:30 and it took until 1pm for me to be able to leave with the vehicle. I waited over a half hour just to have my license and picture verified. Then when I finally had a person (Nancy) to do this I was required to provide 2 additional contacts to verify that I was who I said I was. Finally, I was verified and able to take the van. However, to add insult to injury I had to have it back in 2.5 hours instead of the 4 I had paid for because it took U-Haul so long to check me in. The computer system was down. So even though it was not MY fault it took so long, I had to hire people to move the furniture so I could have the van back by the reduced time. I am very disappointed in this service. (There was no problem with the location, just the U-Haul system)

David W. on

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Scott F. on

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John L. on

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Claude G. on

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EXcellent !!!

Robert O. on

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The pickup was after hours 7:30 pm and thank god Halicia via a phone center from South Carolina came to the rescue. She helped us with picking up the truck after hours. She was amazing after another girl said she couldn’t accept my new license because it was paper and just ended the session and said come back another day. Halicia asked for additional ID and gave us solution to fix the issue after we almost regretted renting w U-Haul after the company moved the pickup location 36 miles away so 72 miles round trip the day before. Halicia saved the day and saved me telling everyone about my terrible experience.

PETER B. on

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ROLAND S. on

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Dealing with F E Braytons was one of the easiest thing I ever did. They were kind, very professional and were very attentive to my needs. I would highly recommend anyone that needs to rent a vehicle to go see them.