Always a great experience using ftl. Fast and friendly
RICHARD S
Customer Reviews for FTL Packaging & Ship Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bob and the U-Haul truck exceeded my expectations. I would highly recommend.
KENT EThe most helpful U-Haul I have ever used
DALE BHad a slight issue with my towing wiring but we got past that and the trailer worked perfectly, and rode solid without much chatter, I packed it solid and it rode heavy, had no issues other than wind, can't blame the trailer for that.
JOHN SThe process for getting our UHAUL was extremely slow and required way too many steps than the 10 minutes suggested. From the time we got to this location, until the time we were able to drive the Uhaul was 45 minutes. When we called the help hotline the customer service represented seemed to be annoyed that we were requiring help with the check-in. I would never uses the self service mobile check in again.
THEODORE RNothing at all! It was a wonderful experience! Everyone was so kind to me!
ALYSSA TGood seeing
QUAN ZVery helpful staff. Location was open later than most on a weekend, making it alot more convenient.
THOMAS HVery ell organized overall!
William NFTL is a family owned company that provides exceptional customer service every time I use their services.
KATHY WBob and his staff are absolutely awesome, they make the whole process quick and easy!
CHRISTOPHER WWill use this location again
Joseph FCustomer service was excellent very helpful and courteous
JAMES MGreat staff.
Troy FNothing it was all great thank u
Leora LVery friendly and helpful. Will use again if I ever have the need to haul anything else
Travis FThe truck rode rougher than anything I have ever driven! Being a military truck driver, that says a lot about the lack of quality and comfort your truck provided. I also rented a car dolly to pull behind the 26 footer Uhaul truck. I had to stop six times to re attach the passenger side strap as it would come completely off about every hour. I will never use Uhaul again nor will I recommend it to anyone else.
Jason GAlways get amazing service and they truly care
Holly GJust a friendlier presentation.
ROBERT RService was great. Friendly and attentive to my needs.
Ola MI can’t think of a single thing. Bill was great!
Allen SThe guy at the front desk who helped me check the vehicle in and out was very helpful and super friendly. I really appreciated his help!
REBECCA RIf there was a pizza in the truck waiting for me, that'd be super awesome. But I realize that's not realistic. We rent fairly often from this location and they're just great. I always enjoy talking to the people there and everything is always incredibly clean. Very professional but still with the small town charm.
Tristan SEveryone was very friendly and very helpcustomer service was excellent I'd recommend this Company anytime.
Ronald HAwesome customer service. Trucks are always clean and it's a convenient location for me.
Tristan Sno improvement possible! ask for Bob
Mary SDrop prices
Phil cNothing.....and is almost said....BUT I NEED TO SAY ONE MORE THING!!!! The people in the town where I come are nice, but the owners of FTL PACKAGING went over & beyond what any company has ever done. There are not enough words to express my feelings for what they did to help at a difficult time. So I want to say this...THANK YOU FOR ALL THAT UNDERSTANDING AND Compassion that you didn't have to do!!! That is why I love my small town. We are the HEART OF INDIANA. ♥️...OR ...THE HEART OF HOOSIER LAND. THANK YOU AGAIN.
Tina KVehicle was cigarette stained Ed, associate lied on m, hung up on me, refuse to answer, made threats to me and family members
Carlisa RThey claimed we scratched and or dented the vehicle when the allegation never occurred. The vehicle was never damaged by us and no evidence was shown
Adryanna LForcing me to take multiple photos of the trailer to return it is a bit extreme. I should, at least, have option to bypass this step if I trust Uhaul employees. This suggests a problem within Uhaul regarding dealer honesty.
Victor MWe had an issue with our after hours pickup, but the owner came out and made sure that everything was made right for us.
Benjamin SOwner worker gave me ride back to town instead of me getting a Uber.
Timothy hVery nice people at that building and will go back too them again
Melissa SNothing It was fine
GREG TProfessional, courteous, knowledgeable, and helpful. 10/10
Stormi HMake the computer system work better.
Carla MIt’s fine just the way it is
GREG TAlways friendly staff who go above and beyond to make the whole experience great.
Richard SThey were so helpful and super sweet. I wasnt sure on what to do and the awnsered all my questions I had and helped me switch the truck I had planned on getting to a smaller one because the 26ft was going to be way to big for ne. I would recommend them to everyone!!
Katelyn JIt’s fine
GREG TNothing. FTL staff was very friendly.
Gary CGreat experience and friendly staff. Will definitely be back again.
Richard SNot sure that you can do anything but maneuvering through the website for the online pickup that was kind of bad took 30 to 45 minutes just to get it done they don't explain things very well and there was another couple there trying to do the same thing
Jill DStress free rental process. Would highly recommend.
Debra KReally appreciated the help that they give us.
Paula T