On line reservations: Phone wait too long Reserver did not listen to my chosen location Received e-mail confirmation for 2 different locations Received e-mail specifying I would receive a phone call to confirm a d complete my rental, which I never rrceivefROBERT W.
Moving Truck Rental in Elwood, IN at FTL Packaging & Ship Store
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Elwood, IN 46036
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
- 5.0 Average Customer Rating
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Perfect place to end a daySHARON C.
Everyone was very helpful and friendlyMISTY C.
Not a thing. Great quick and friendly experienceJonathan L.
Great customer service! Knowledgeable, friendly and the whole process was very easy and quick! Even the drop-off which was at a different location due to one-way travel was simple and efficient. All around a great experience!MICHAEL R.
The family run business is great. They are always helpfulhassan A.
Everything was perfect.REBECCA J.
Everything was fine as expectedMicheal T.
Nothing that I know of ðŸ™‚MARY S.
I gave all required personal information including my personal home address and the U-Haul representative at the Pick Up location harassed me for the address that I was going to be doing business at with the U-Haul and that is absolutely non of their business. I'm not going to give the name and address of people, that I do not know, thats selling furniture to a family member of mine. I rented the Uhual to help a family member move furniture and if my personal address isn't enough, then I won't rent your equipment again. There's a point when too much information needed is an invasion of privacy! Knowing the location of where I'm using the truck is irrelevant whether I live out of state or not. If I'm going to be negligent with the equipment, it will have nothing to do with where I'm using the truck!! And the truck had melted jelly beans and pop splashed all over the driver side door THAT I CLEANED so NO, it wasn't cleaned!!! But because I missed it during checking it out, I was afraid I'd be charged for it when I checked it back in especially after the rude woman I spoke to picking it up to begin with! Horrible experience all together!Tiffany R.
The people I worked with for this rental were great, but your prices are ridiculously high!! I will NOT be using your services again!Dawn S.
I wouldn't change a thing. Fast courteous serviceJames A.
Keep up the good work.Craig W.
Everything was perfect. I would definitely use this place again, and I will be referring this place to anyone that I know that needs to use a Uhaul.Joshua C.
Really great to do business with. staff was excellent.joseph C.
this experience was not very good due to the U-Haul app not working. I dropped the trailer off after hours and the app would not work. Called customer service and explained the situation, he had me drive back to the location I dropped it off and try again, still would not work. Called customer service a second time and a very kind woman, checked in my rental and all was well. If the first service rep would have done this, it would have saved me an extra trip to the drop off location.Joseph L.
excellent customer serviceDee W.
U-HAUL customer service representatives suckJesse M.
The service was wonderful but the easy access to internet was terrible! Alex from the Elwood store was able to come to the store and reprocess me for rental and set me up to return the truck with ease through the 24/7! I would recommend to friends easily but application verification isn't as easy as it should be! Thank youSara E.
I really appreciate Alex going above and beyond at assisting me in my situation.William G.
Nothing; they're outstanding to work with!Christopher C.
Making the reservation using the APP on iPad & Laptop was horrific.... I tried numerous times, 4 months earlier to book reservation, only to have to call the 800# and confirm my reservation. PLUS... then the call came 1 hour before the pickup location closes, that the pickup site has changed to a location that is 38 miles, 55 minute drive. The experience with the entire reservation process has been shattered...James P.
The location and the people at location are great! Uhaul customer service and accident report departments are hands down the worst one of the worst experiences I've ever had in my 40 yrs. The people I spoke with along with those that hired them should be fired!!! I've never felt like a corporation as big as uhaul has ever tried to screw me over the way your people did. I get in a accident. Then try to help you save $ by not taking your room and border or using your road side assistance and try to exchange at location I rented from because it was messed up and literally got screwed over worse than any point in my life never again will I try to do right thing and help uhaul again. I do you a favor and you give me the most extreme fucking over ever! When you would rather me file insurance claim of more that 10k dollars than exchange a $30 a day trailer there is something wrong. Worst experience I've ever had as a consume with no close second place! It's a understatement to say AMAZINGLY BAD!ROBERT H.