Customer Reviews for FAA Truck Parts

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of FAA Truck Parts

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MORAIMA P. on

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Greta M. on

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We always rent it with them and always recomended

Luis M. on

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The body of the truck was a little bit dirty. The representative was helpful.

Alain A. on

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estanis E. on

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Good experience

Julia D. on

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jesus S. on

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Tuve que auxiliar el camión 5 veces

Anthony C. on

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I placed my order online for a completely different location and received an order confirmation. I went to the location I reserved and was told that they had no availability for me. I was sent to another location that was very far away from the original location. I will not be using UHaul anymore. I called to complain and was told I was going to get a callback from a local manager. This never happened.

Cesar S. on

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Luis R. on

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I'd like to file a complaint because last Satuday 10/14/2017 when I went to pick up the U Haul van that I ordered online with the email confirmation and everything, it was not there. As a result, I had to order an Uber to go to another U Haul location making me waste more money that I had to account for. For this reason, the service was terrible for me.

johnathan O. on

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Francisca C. on

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Jose C. on

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The moving Helpers selected, never arrived, was horrible is the worst company I have ever met. "Moving Help" do not meet and do not have the ability to solve problems. The sub-contract Claudel.laurol@yahoo.com never answered his phone, I sent multiple messages was a complete disaster. U-Haul should remove this company from the website. And work with prestigious companies. They charged to me and i didn't receive my money back yet My Name is Jose Ignacio Castro form Miami Florida

Isaac V. on

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All went great. Respectful, easy to deal with Rep

JONATHAN D. on

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JOSE J. M. on

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Anthony G. on

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The whole experience was mediocre. The truck was amazing, but that was about it. The handler of the truck said he would stay till five. Yet, at four thirty he was closed. He stated to leave the keys in a drop box which was very unsecured. Then, the following day he tried to charge me a extra thirty five dollars because the truck was late. Thankfully, my receipt stated that the rental was for a whole day ten am to ten am. I would hope they fix this and don't try it on others.

Mauricio G. on

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Kendra A. on

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A very convenient location for the drop-off. We showed up after hours and I found the key box to drop off the key but there was no signage for where to leave the truck, it would be helpful for there to be signs, unless they don't care where the truck gets left, then its whatever.

Zorybel G. on

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Luis A. on

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Alejandro U. on

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My only complaint was the fact that I was charged and scheduled for 20.5 hours and wasn't able to keep the truck for that long because someone else had reserved the truck the following day and needed the vehicle by 10am.

ALFREDO M. on

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Excellent service

ROBERT L. on

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MARIA N. on

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The person attending this location was very rude and lacked customer service. He did not explain things thoroughly.

gudelina G. on

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The dropped box was very convenient

RICHARD A. on

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good customer service at front desk

ANTHONY R. on

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ANA C. on

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Andres C. on

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Very easy to deal with. Great!

simon M. on

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FAA Truck Parts 2855 NW 112th Ave #1 Miami, FL 33172. Was The Best Thanks

ORLANDO M. on

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EDUARDO C. on

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Jennifer M. on

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JENNIFER M. on

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The van was showing a maintenance alert about checking the tire pressure system. Just an FYI in case it needs fixed. Thank you for your service. It was great!

DANIEL A. on

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WILLIAM T. on

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Place was excellent. No problems at all.

JOSE S. on

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Elizabeth R. on

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Fast, easy process. Well-maintained vehicles.

ISACCO M. on

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MAIGUALIDA T. on

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ANGELO T. on

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LUIS R. on

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GIULIANO R. on

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Responsible, attentive, helpful, and diligent manager. Kind of hidden in the entrails of Doral's warehouses unfortunately for the owner, since business might not find him as easily. Good location nevertheless, recommended.

LUIS O. on

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Timothy R. on

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carolina G. on

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ANIBAL V. on

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Do you make a discount when we return with over gas?

NESTOR M. on

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RICHARD C. on

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Every thing was satisfactory. Ready, fast, in and out of there, and done.

Beatriz P. on

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Excellent customer service!

manuel S. on

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CESAR G. on

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MANUEL S. on

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ERNESTO D. on

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James M. on

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Was pleased with everything.

VICTOR G. on

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I rented a u haul in May and when I went to rent a u haul this Thursday I was told I had a ticket pending that needed to be paid in order for me to rent the van. I was very disappointed since I never was told I had a ticket. The letter wasn't sent to my address nor did u haul call me. So it was an extra surprise fee of. 60 dollars. I don't think I will use u haul again sorry

CARLOS M. on

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luisa A. on

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Service was excellent and fast. Thank you

JANET J. on

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All went very smoothly. We were in and out in five minutes.

Susana M. on

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Very good

ALEX A. on

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excellent service

ALEX A. on

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excellent service fast in and out

Alberto B. on

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RUBEM A. on

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ENRIQUE M. on

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Good service and very friendly, the trucks are brand new.

MIGUEL M. on

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ALEX A. on

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excellent service,

YOEL A. on

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DAVID J. on

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Bring down the price. radio controls very difficult to use

LUIS O. on

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Wayne A. on

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Not a nice place to visit. Do not understand why Uhaul would authorize a vendor like this. The "store" was a truck trailer in a dirt parking lot. Not a pleasant experience.

ROBERT B. on

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EDWIN M. on

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Location is a little bit scary, in a warehouse zone, although to return at night there is security on-site. great customer service makes for that inconvenient. No hazzle-rental.

JOSEPH L. on

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I rented a 17' truck at 10 am Aug.10 morning, returned at 5:25 pm same day. drove 13.1 miles in total(7716.4 - 7703.3). When renting the truck, I was told the gas tank was full. However, I refilled the tank nearby before returning the truck. The gas came up to 7.241 gallon at 3.659 per gallon, with a total of 26.49. The truck got gas mileage of 2.20 miles per gallon? Check with rental station, and was told the mileage should be around 5 miles per gallon. I felt the rental station was not honest in telling that the tank was full when renting. It was actually not full. I should be paying approximately 13.1 Miles /5 miles per gallon=2.02 gallon at $3.659/gallon=$7.39. I overpaid 26.49-7.39=19.10 for the gasoline. I have the gas receipt from gas station. U-Haul should treat all the customers with honesty as the policy. Please refund me 19.10 and confirm by email or mail, and please be honest with all customers. Otherwise , the service is great. Alexander Armas was very courteous and helpful. Ing-Yuang Liu 1780 NW 93 Av Doral, Fl 33172 tel: 305-594-0777 email: sonicusa@yahoo.com renting location: FAA Truck Parts 034007 1950 NW 110 Av Miami, fl 33172-1783 tel: 305-477-5506 confirmation No. 82478480

ALEX A. on

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excellent service, very fast in and out

RAUL S. on

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the location looks like is a side business, it is located on kind of junk yard, the office is literally a container, made office, while the service and personnel were very good, it was just the location that made the thumbs down.

Thomas I. on

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jesse Q. on

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I'm not the one to complain much but this place was in a dirt field tiny 6 by 10 trailer. The attendedent knew very little English and the truck was so beat up in the exterior it took 10-15 minutes to do the visual inspection. The interior was in good shape.

eduardo R. on

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JACKIE C. on

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I was originally supposed to pick up a 5X8 trailer at De La Espriella Group Inc (U-Haul Neighborhood Dealer) located at 11510 SW 147 Ave No 14 Miami, FL 33196. The representative hooked up the trailer to my SUV, and in the process lost control of the trailer due to the momentum, resulting in her hitting my car with it. No noticeable damage was observed at the time. Once the trailer was secured, we tested the lights. The two bottom lights on the trailer were not turning on and I inquired as to why. She said she did not know, but "it was OK." Seeing as I was driving approximately 12 hours from Miami, Fl to Pensacola, FL I was not satisfied with her answer and asked her to either provide me with a different trailer or find another local location that could do so for me. She obliged, and said she would now have to remove the one I was supposed to take from the inventory since it was not fully operational. Once I arrived at the FAA Truck Parts location, the repressentative checked me in, hooked up my trailer and tested all of my lights. Again, I had the saem question of why the lower set of lights was not turning on. He told me that those were running lights and that they were operational as long as the headlights of the car were on. Sure enough, everything turned on as expected. If the representative at the first location had been able to tell me that they were running lights and I needed to turn on the head lamps, then the inventory would have been maintained, and my time and fuel would not have been wasted to pick up another trailer. Please address the training issues at hand to ensure this does not happen again. Thank you.

PIERRE W. on

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very helpful rep. very patient, care about customer.

Leonard P. on

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Great hours!

Elio P. on

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Excellent customer service, well maintained vehicle, and everything was ready on schedule. I would never rent a truck anywhere else.

Rolando C. on

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Very friendly staff

PEDRO G. on

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Trailer was extremelly dirty. The tires very bad. The place looks horrible

alex A. on

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EXCELLENT SERVICE

Seongshin G. on

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Customer did not leave a comment.

Bryon P. on

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Quick pick up and drop off. Above average service.

ALEX A. on

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excellent service

Goran F. on

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CARLOS O. on

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Excellent and friendly customer service.

Ronald C. on

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It worked well for the location...near the university and hotel we stayed at.

IVETTE I. on

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DENNIS N. on

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Danielle B. on

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Very helpful; great communication

alex A. on

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EXCELLENT SERVICE

MARIO V. on

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The guy was rude and make an unpleaseant experiewnce, I rent other times and never has this problem before

Jose L L. on

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ALEX A. on

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