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Bret G
Customer Reviews for Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very smooth transaction
GARY AI wasn’t aware it was self served for pick up. Some reason I knew for drop off would be. I may have missed it in the contract or in the conversations I had. Amy from the Finger lakes scheduling office was very helpful and helped me prepare for my move and helped me understand the app. I spoke to Alyssa after we completed pick up and she was helpful too. Pleased w customer service.
Valerie MThe truck was clean but not in great condition - the engine sounded like it was struggling and the wheel was loose on turns. Location wise, this was a convenient location - but the truck was not as nice as trucks I have rented from other UHaul locations.
CAROLYN CI originally rented the trailer from a location that was 12 miles away but your service changed my pickup location to one that was 20+ miles away. Why do you inconvenience the customer? Your company should move the equipment to where it was originally supposed to be. It's not the customers fault that something changed!! Your site said that the equipment was available from the location that I picked! Again, it's not the customers fault that things change and we shouldn't have to spend the extra time and money (fuel) for your issues!! Also, last fall, I rented the same model trailer for a one way trip and it cost me $49.68 for the one day. This time I was roped into a two day deal that I didn't want or need!! It cost me almost double!! Then when I get there to pick up the trailer, it had just had new lights installed on it and they were wired incorrectly!! Ugh!!! why wouldn't check them when you were finished installing them!! I plan on buying my own trailer so I don't have to deal with your really crappy non-customer service and company! I can't wait to not have to use your company again!! On another note, the business did a good job with the rental! I had no problems with the business!
EDWARD RTruck was clean. Pick up was easy and the person helping me was friendly and professional. This appears to be a smaller business, and when I went to return the truck, there was a sign on the door that they were closed for vacation. I was able to complete the return online which went smoothly, but might be something people want to be aware of.
KATHARINE EThe location was closed. I needed supplies I couldn’t get due to the closure. The lot was muddy and wet, unpaved. I had to take many many pictures to satisfy the app I was forced to use to pick up the vehicle and to walk all around the vehicle in the mud. I can’t believe they charged anyone for this experience. I felt like I was working for UHaul.
Andrew SGreat service and the people were great
Michael PCustomer service was very nice and professional.
Deirdre PVery nice lady that worked there.
JULIAN RAll went smoothly
PATRICK JIt was an older trailer. The back door was a pain in the rear end when closing and opening. I so much liked the doors that swing open.
ANTONY WGreat location, I've used multiple times in the past but this time the parking lot was a massive safety hazard. The entire parking lot was a sheet of ice along it very dangerous to walk on. When trying to return the truck the back lot was so slick from all of the snow that day that the truck got stuck in the lot. It was nearly 8pm at the point so there was no one there to assist
Jennifer SThey parked the truck up to a snow bank and in order to take pictures of the truck I was up to my waste behind trees to try and take the picture. The truck was covered in snow so I had to clean it off. And my truck reservation was moved from its original location to a location that was closed that day so I couldn’t contact anyone locally for advice or help. Terrible start to a long day of moving. Thanks for nothing.
Miles DCheck the safety like mirrors. The passenger side mirror was loose and moved while driving. I could not see on the right side of the truck with the mirror.
KARL MVery friendly and helpful staff.
CHING WThe young lady at this location was very helpful. She warmed up the vehicle, adjusted our departure pickup time and told me about a couple of non-hazardous deficiencies with the truck. It still worked well, and we had no problems. It was very cold that Saturday morning, and he parking brake was sticking a little. Also, when shifting into park mode, the indicator light (P) would sometimes come on and sometimes not. I did report those issues when I returned the truck.
DAVID CVery personable, polite, and professional!
JAMES SService was excellent. Scheduling was quick and easy. Reasonable cost!
BONNIE JThis location had rusted back door wheels. It was so difficult to close, so much so that we had to jump off the truck to use our body weight to pull it down. Most of the time it would stop six inches from closed and we’d have to push it back up, which also was difficult. Someone had left a beat-up & dirty iPad (small size) - so we put it in the glove box.
James RVery helpful and knowledgeable staff.
WYATT DThe folks in the office were great, very nice people.
Matthew MHe does a great job
PAUL MThey are an excellent company.
Christine KWhen I first got in the truck it smelled like pot. I almost went back and told the guy, but I was a little tired then when I got back and returned the truck, I knew why because there were people standing around outside smoking pot that’s why I had to Rent a truck in the first place. It was too empty out my apartment and leave my apartment because the people upstairs were smoking in their apartment and it Infiltrated into my apartment. God bless America thank you
Cheryl GEverything about the location and rental were fine, no significant complaints. However, it looked like the truck interior had not been cleaned since the previous user. Inside was covered in mud and crumbs and the center console was sticky. Bare minimum should have at least been vacuuming before next rental.
Zachary BGreat service, had to change the pickup date twice, very accommodating. I would most definitely use your location and we’ll make recommendations. Thsnks
LEROY GSecond time using this location because they are awesome
Ian FThis Trailer leaked when it rained and my furniture got wet.
WILLIAM GAlways great service
CHRISTINE MSeemed to bothered by me showing up and not a very user friendly place to drop off anything.
Timothy WVery helpful and easy to work with.
GEORGE NIt was a very smooth, quick and easy drop off. The man in the office was very helpful.
MARYBETH PCustomer service was friendly and helpful.
MATTHEW CHelpful, friendly and efficient!
Amy LDO NOT RETURN A U-HAUL HERE!!! Just like the prior review stated they tried to shake me down for almost $900 in bogus “dents” for my rental. U-Haul even said there was no damages…so I’m reporting this scam to the NYS attorney general and the local media to expose them. Luckily I never paid the $900 bill they sent me! Don’t use them unless you want to be taken advantage of!
Jeffrey AThere's nothing really wrong with this location. The problem is that the reservation was originally for Victor Rt 96. Their 10' truck had an issue, so they rescheduled me for the 130 Despatch East Rochester location. Unfortunately, when the reservation was changed, something didn't go through, so I was never sent an email to checkin for the 130 Despatch location. That meant that when I arrived at the 130 Despatch location, the "find truck" option wasn't available in the uhaul app. It took over 45 min on the phone to determine why I couldn't find the truck I'd rented. It's a relatively industrial area in the middle of nowhere. I don't appreciate having to hang out there with my wife and 3 yr-old son. This isn't rocket science. It shouldn't be that difficult.
Curtis SI replied yes to all, but I dropped off after hours, so no real experience. You may want to add a “not applicable” option for cases like mine.
Bryon VStop trying to scam your customers. The damage your claiming I did was all old damage. Corrosion on scratches happens over time. If those scratches and dents were done by me they would look fresh. Shiny. Free of corrosion. Very unlikely a Class A Driver would damage 4 different spots to a rental with a spotless accident free record. I'm insulted by this experience.
Mitchell MWorker "turned off" mobile pick up. This was frustrating as it was selected so we could pick up quickly. Then had to wait in line in store.
Laura Pbetter service
JOSEPH SThe app wouldn't recognize my location even after making sure it was on. Thankfully I had another person with me to login on their phone. Even after that I had to wait an additional 30 minutes for some ridiculous verification process because I have a temporary ID after including it with my expired picture. 45 minutes in the parking lot before getting the authorization to access the lock.
Brennen BFix stability track, fix overheating problem, fix low power mode, fix cigarette chargers for phones, fix thermostat, check radiator and transmission.
Jim MCharged for the insurance even though waived it online.
Bernard CPickup was easy and so was drop off. Manager was quick and was ready for me when I arrived for pickup. Window handle on driver’s side was broken so hard to open window. Otherwise truck was clean in cab and loading area. Not much parking available to leave my vehicle.
Amy GTruck was too old. The manner in which the side mirror rattled we thought it was going to fall off, for example.
Robert WVery positive experience.
Gary NGreat experience- from booking call to return. Thanks!
Kimberley NHelp adjust mirrors on large trucks
Kathy MThe app was incredibly user friendly and simple to navigate. I felt comfortable with the security measures in place (I.e. pictures of the equipment) sending the U-Haul back without talking to an employee. 5/5!
Katherine MTruck was dirty but nothing crazy. The UHaul app wasn’t working to pick up and drop off.
Matthew SWonderful staff and front desk receptionist!!
Alison HEverything was great except the truck stalled a couple times and the engine light went on at that time
Brian CThe staff at Fairport Auto Services LLC were very friendly and helpful with my rental. Unfortunately UHaul corporate was not as helpful which was very disappointing. I did not receive the call two days ahead of my rental confirming the rental and where the pickup would be. I had to call to get the confirmation and then learned where to pickup the rental.
Larry D