Customer Reviews for Fairport Auto Service LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fairport Auto Service LLC

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GEORGEA O.
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Nothing. Everything was perfect! They were really professional and polite and did more than they needed to. Very happy with their quick and very efficient service.

JASONMARK D.
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We made sure to fill the gas tank back up to where the meter was initially before returning the truck only to still be charged $42 extra for gas. When we brought up our concerns with the workers at the front desk of the auto shop, they called a U-Haul representative who claimed that they were taking that charge off our total since we definitely filled the gas tank up and were mistakenly being charged extra by the system. I confirmed with them that “Tom” the representative would be calling us to confirm that we were in fact not being charged extra and that never happened. Our total ended up being almost $200 which is not anywhere near what we were quoted when I first rented our truck from the website. This is for a move within the same town and I am very unsatisfied with my experience with UHaul. I doubt I will be a returning customer after our most recent move and I won't be recommending this company specially with going through any third-party truck pickup locations again. Shady business practice to claim that we wouldn't be charged extra only to then never uphold that statement.

SUMMERS C.
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No complaints! Quick, easy, and affordable!

John C.
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Customer did not leave a comment.

Philip M.
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Customer did not leave a comment.

PAOLO S.
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Service and truck were fantastic. Pricing was a little unclear. Even though I had a 24 hour rental and I returned it after 18 hours,I had to pay extra because I didn't get it back within the timeframe that I said I would No big deal, probably my fault, but next time I need to rent a truck for four hours, I'm still going to report that I want it for 24.

Thomas S.
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Customer did not leave a comment.

MICHAEL HERBERT B.
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Customer did not leave a comment.

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