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Eleanor S
Customer Reviews for Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Check the safety like mirrors. The passenger side mirror was loose and moved while driving. I could not see on the right side of the truck with the mirror.
KARL MVery friendly and helpful staff.
CHING WThe young lady at this location was very helpful. She warmed up the vehicle, adjusted our departure pickup time and told me about a couple of non-hazardous deficiencies with the truck. It still worked well, and we had no problems. It was very cold that Saturday morning, and he parking brake was sticking a little. Also, when shifting into park mode, the indicator light (P) would sometimes come on and sometimes not. I did report those issues when I returned the truck.
DAVID CVery personable, polite, and professional!
JAMES SService was excellent. Scheduling was quick and easy. Reasonable cost!
BONNIE JThis location had rusted back door wheels. It was so difficult to close, so much so that we had to jump off the truck to use our body weight to pull it down. Most of the time it would stop six inches from closed and we’d have to push it back up, which also was difficult. Someone had left a beat-up & dirty iPad (small size) - so we put it in the glove box.
James RVery helpful and knowledgeable staff.
WYATT DThe folks in the office were great, very nice people.
Matthew MHe does a great job
PAUL MThey are an excellent company.
Christine KWhen I first got in the truck it smelled like pot. I almost went back and told the guy, but I was a little tired then when I got back and returned the truck, I knew why because there were people standing around outside smoking pot that’s why I had to Rent a truck in the first place. It was too empty out my apartment and leave my apartment because the people upstairs were smoking in their apartment and it Infiltrated into my apartment. God bless America thank you
Cheryl GEverything about the location and rental were fine, no significant complaints. However, it looked like the truck interior had not been cleaned since the previous user. Inside was covered in mud and crumbs and the center console was sticky. Bare minimum should have at least been vacuuming before next rental.
Zachary BGreat service, had to change the pickup date twice, very accommodating. I would most definitely use your location and we’ll make recommendations. Thsnks
LEROY GSecond time using this location because they are awesome
Ian FThis Trailer leaked when it rained and my furniture got wet.
WILLIAM GAlways great service
CHRISTINE MSeemed to bothered by me showing up and not a very user friendly place to drop off anything.
Timothy WVery helpful and easy to work with.
GEORGE NIt was a very smooth, quick and easy drop off. The man in the office was very helpful.
MARYBETH PCustomer service was friendly and helpful.
MATTHEW CHelpful, friendly and efficient!
Amy LDO NOT RETURN A U-HAUL HERE!!! Just like the prior review stated they tried to shake me down for almost $900 in bogus “dents” for my rental. U-Haul even said there was no damages…so I’m reporting this scam to the NYS attorney general and the local media to expose them. Luckily I never paid the $900 bill they sent me! Don’t use them unless you want to be taken advantage of!
Jeffrey AThere's nothing really wrong with this location. The problem is that the reservation was originally for Victor Rt 96. Their 10' truck had an issue, so they rescheduled me for the 130 Despatch East Rochester location. Unfortunately, when the reservation was changed, something didn't go through, so I was never sent an email to checkin for the 130 Despatch location. That meant that when I arrived at the 130 Despatch location, the "find truck" option wasn't available in the uhaul app. It took over 45 min on the phone to determine why I couldn't find the truck I'd rented. It's a relatively industrial area in the middle of nowhere. I don't appreciate having to hang out there with my wife and 3 yr-old son. This isn't rocket science. It shouldn't be that difficult.
Curtis SI replied yes to all, but I dropped off after hours, so no real experience. You may want to add a “not applicable” option for cases like mine.
Bryon VStop trying to scam your customers. The damage your claiming I did was all old damage. Corrosion on scratches happens over time. If those scratches and dents were done by me they would look fresh. Shiny. Free of corrosion. Very unlikely a Class A Driver would damage 4 different spots to a rental with a spotless accident free record. I'm insulted by this experience.
Mitchell MWorker "turned off" mobile pick up. This was frustrating as it was selected so we could pick up quickly. Then had to wait in line in store.
Laura Pbetter service
JOSEPH SThe app wouldn't recognize my location even after making sure it was on. Thankfully I had another person with me to login on their phone. Even after that I had to wait an additional 30 minutes for some ridiculous verification process because I have a temporary ID after including it with my expired picture. 45 minutes in the parking lot before getting the authorization to access the lock.
Brennen BFix stability track, fix overheating problem, fix low power mode, fix cigarette chargers for phones, fix thermostat, check radiator and transmission.
Jim MCharged for the insurance even though waived it online.
Bernard CPickup was easy and so was drop off. Manager was quick and was ready for me when I arrived for pickup. Window handle on driver’s side was broken so hard to open window. Otherwise truck was clean in cab and loading area. Not much parking available to leave my vehicle.
Amy GTruck was too old. The manner in which the side mirror rattled we thought it was going to fall off, for example.
Robert WVery positive experience.
Gary NGreat experience- from booking call to return. Thanks!
Kimberley NHelp adjust mirrors on large trucks
Kathy MThe app was incredibly user friendly and simple to navigate. I felt comfortable with the security measures in place (I.e. pictures of the equipment) sending the U-Haul back without talking to an employee. 5/5!
Katherine MTruck was dirty but nothing crazy. The UHaul app wasn’t working to pick up and drop off.
Matthew SWonderful staff and front desk receptionist!!
Alison HEverything was great except the truck stalled a couple times and the engine light went on at that time
Brian CThe staff at Fairport Auto Services LLC were very friendly and helpful with my rental. Unfortunately UHaul corporate was not as helpful which was very disappointing. I did not receive the call two days ahead of my rental confirming the rental and where the pickup would be. I had to call to get the confirmation and then learned where to pickup the rental.
Larry DWe received very friendly, helpful service. The drop-off of the vehicle was very easy.
JENNIFER LThe service was excellent. I was a walk in without a reservation and they made the rental process very easy. Thank you.
DONALD EThank you
Karl CEasy to find location and simple self-drop off
Caroline SExcellent help. Check in and check out was easy thanks to the people at the rental place
Patrick BThe vehicle was clean for the most part so I marked yes, but there was a mint colored dental floss pick in the driver side door that was not mine. When I picked up the vehicle before the business hours, the directions shared did not match what was at that location and the lock where the key was kept, took forever to open, so much that I left the location an hour into my booked window. It caused me to rush that day to return the vehicle on time.
Alaysia JEverything was exactly as expected. Fast and efficient service. Nice guy helped me. What else could you ask for...other than some discount for loyal customers!
Michael ACarly was extremely helpful
Edward KThey were closed by 3pm on a Friday which seemed early to stop drop offs. Also the auto texts were asking me to return the vehicle as soon as possible because other families needed it, which was frustrating because the truck was late to us and we actually returned it almost two days early.
Chad CThe back rollup door was incredibly difficult to lift up and pull down such that you had to try to slam it to get it close enough to lock actually straining my chest on the final time after doing it five times it never loosened up needs oil or something Truck is 13 years old
Michael CMy rental was fine. The people that I dealt with were friendly. My biggest issue I have is that I was 30 minutes late for my return, and was told that's ok. I assumed that meant I wouldn't be charged for the extra 30 minutes. they had told me the next rental for the equipment I rented wasn't until later in the day, so no one was inconvenienced. I got home and pulled up my email with my receipt and saw I was charged for an extra full 24 hour rental. #1, no one told me I was going to be charged more than the 1 day(24 hour) rental #2, Had I been told that, I would have kept the rental for that 2nd full day I was charged. #3, I did respond to the email link provided with my receipt, if there were any issues, and have not heard back with any response over my complaint. So here is my suggestion for future renters. Make sure you get clarification on your total bill before you pay and walk away. .
Chris FFirst truck (self serve pickup) had no key and I had to get customer service involved. Second truck had check engine light and was filthy. Took me an hour to do the pickup.
Kiley Syou asked me to fold the blankets i used and i did. i was under a time crunch and could not wait for a cleaner uhaul. the one you gave me was oily in the back. i worked around it. then i get charged 125 for someone else's mess. I transported nothing that had gasoline or oil in it. i transported furniture and clothes. i am dissatisfied with this place.
frank bGreat experience, friendly staff. Way easier to rent and return than I anticipated. will rent again!
michelle sTerrible customer service from phone rep, deceptive website pricing, this company is awful
Stephen SJoe is very accommodating and very knowledgeable. Hew hooked us up quickly and professionally. I highly recommend Fairport Auto Service for U Haul products.
DOUGLAS MConfusing as to which business took the uhaul rental keys, not well lit, uhaul enterence not well labeled and sometimes blocked
Grace P