Customer Reviews for Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)

163 reviews

130 Despatch Dr   East Rochester, NY 14445

(585) 425-1010

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 3 pm
  • Sat-Sun: 10 am - 1 pm

Services at this Location:

Contact Us

(585) 425-1010

130 Despatch Dr
East Rochester, NY 14445

Services at this Location:

Location Hours

  • Mon-Thur: 8 am - 4 pm
  • Fri: 8 am - 3 pm
  • Sat-Sun: 10 am - 1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Awesome helpful and friendly

Chris F. 
Rating:
4.0

not a lot of space to leave trailer/truck. Tight parking lot, but overall an easy drop off

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
5.0

Customer did not leave a comment.

Charles I. 
Rating:
3.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Great Location, great customer service.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Drop off was exceptionally smooth and easy. ZERO complaints.

Eve H. 
Rating:
3.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Customer did not leave a comment.

Brad V. 
Rating:
1.0

I am being charged for damage that was not mine. It was present when I picked up the dolly.

Nicholas E. 
Rating:
4.0

Since UHaul isn't the primary function of this business I don't expect the same level of “clean and inviting “ as I do from a UHaul only location. The owner promptly checked our return in and was courteous and helpful. My only concern is I wish there was more space to park the truck. The location is convenient for me.

marie M. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
3.0

Looked like a junk yard. And closed before 5:00 pm. Self drop off worked OK, but a notification text or email would have been nice. The return complete in the app lasted about 10 seconds.

theodore H. 
Rating:
4.0

Customer did not leave a comment.

Brendan H. 
Rating:
2.0

I ordered and paid for 2 dollies and they were to provided

Emily D. 
Rating:
3.0

Figure out a way to test lights. I drove 530 miles with zero running in the dark

George M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Jenniffer S. 
Rating:
5.0

Customer did not leave a comment.

Alberto L. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

The driver's side door was very difficult to close and a spring in the driver's seat was broken, making it uncomfortable somewhat to sit down. Other than that the equipment was ok to use!

Meredith S. 
Rating:
3.0

The computer system at this location was extremely slow which led to longer than expected check in times for customers. Somewhat frustrating.

Kevin S. 
Rating:
4.0

Need a sign that shows that the site is the Fairport Auto Service. Only way we were able to tell was the UHaul trucks parked there. If there weren't any trucks, we would not have know that was the location.

BERNIE D. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

It was hard to find the office

Brad K. 
Rating:
1.0

Rep was more busy talking to someone in a back room than helping waiting customers. He didnt come down til i yelled in there for help. Tried to charge me a fee he had no intent of telling me about. -10 out of 10 would never recommend this location to anyone

James R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
2.0

A bit of a scary location. Looks like an abandoned warehouse. Nothing that indicated it was an auto service station. Would only use for a contactless drop off location and I took lots of pictures because it was sketchy. Would have been very nervous if I was returning at night. Also, there were other trucks there but if not, I would have thought I was at the wrong address. Does not do much for the U-Hauil image.

Mike H. 
Rating:
5.0

Joe is amazing. So knowledgeable and nice!

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

The experience was good but the truck that I had used had seen better days and had a lot of damage on it.

Alyson S. 
Rating:
1.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Joe is awesome. Very customer friendly. He prides himself for being a uhaul top 100 dealer AND IT SHOWS IN HIS ATTITUDE AND PASSION for his business. If I ever need a uhaul again I'm going to see Joe I put his # in my cell phone he was that good

DOUGLAS O. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Jarod W. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Jamil T. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
1.0

Tried to return one day early on 6/3 but location closed at 4PM so I waited until next day, still within the 5 day total but location didn't reopen until 10AM so I arrived then to return. I was charges $30 because their opening time was one hour past expected return time of 9AM. I will challenge credit card charge for this $30. Not my fault.

David N. 
Rating:
3.0

The location, staff and truck were all excellent. The on-line booking website not so much. It's a terrible user experience!

JAY S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

The mirrors did not stay in place. Had to stop every 40 miles on highway to adjust so we could see behind. Extremely unhappy about this.

Paul H. 
Rating:
5.0

We were very pleased with everything.

Gillian H. 
Rating:
5.0

Customer did not leave a comment.

Kelly V. 
Rating:
3.0

Truck was not cleaned prior to my pickup. Mud on driver and passenger floor boards was present, and bug splatter all over front windshield, both items I had to clean prior to my road trip. Two easy (end expected) items that should have been taken care of before renting to next customer.

David L. 
Rating:
5.0

Staff was awesome. Live and work near this location so stopped on Friday to check out where to leave off ahead of time. Helpful hints on what to expect upon both pick up and drop off.

William B. 
Rating:
5.0

Great service, friendly and helpful. Definitely recommend.

Alisa M. 
Rating:
3.0

The places themselves were fine. It's U-Haul in general that sucks! What's the point of making a reservation if the day before your going to call and say you don't have the truck I reserved? Then tell me to go somewhere else for the truck, just for that place not to be open at the time you needed the truck!! Then when you call customer service you have to wait an hour on hold for someone to answer just to tell you, you have to call a different department!!! Most likely the last time I ever try to rent a U-Haul.

Jason F. 
Rating:
1.0

Do not sneak charges onto my rental agreement that I already refused online !!!!!

Douglas M. 
Rating:
5.0

The team/staff at this location was great and answered all my questions knowledgeable and kind.

Danene B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Ben K. 
Rating:
5.0

Top notch operation. Couldnt have been smoother

John H. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Good experience in this location, friendly helpful staff. Nothing negative about this location. Not sure if this is where I write this but I am. My overall uhaul experience was not necessarily good. Made a reservation at the East Ridge location on line only to show up and not have one. Apparently it was given to someone else at a Rochester city location. My reservation number but all personnel info was changed and it was given to someone else. After speaking with Jaimie, she found all my info to confirm I had a reservation originally. She was able to thankfully find me another somewhat close to home.

Johanna P. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

It was a 24-hour self-drop location. It was well lit and felt safe. Spoke with a staff member the next morning, very nice and confirmed the truck was all set.

patrick F. 
Rating:
5.0

Customer did not leave a comment.

Stavroula G. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

LESTERD B. 
Rating:
5.0

driver door not working properly

DAVIDL B. 
Rating:
5.0

Easy location!

Patrick K. 
Rating:
5.0

Staff was friendly and knowledgeable!

PATRICKDONALD K. 
Rating:
3.0

I couldn't find out where to drop my uhaul key. So I ended up leaving it in the company's drop box after wandering around the location in the freezing cold going to two other offices trying to find the drop box.

TRACYJANE D. 
Rating:
4.0

Location was fine; staff there were very friendly. Experience with U-Haul over all was horrible as the website would not work and could not connect with staff after waiting extensive periods of time and taking over an hour plus total trying to navigate the site.

Dylan M. 
Rating:
5.0

Add heavier anchor points and tongue jack

timothy P. 
Rating:
5.0

Customer did not leave a comment.

Tammy B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHW II L. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

The gentleman who handled our pickup was as professional as could be. I have already shared how impressed I was with others.

ALANRICHARD K. 
Rating:
4.0

Customer did not leave a comment.

RICHARDJOHN E. 
Rating:
5.0

Customer did not leave a comment.

Clifton M. 
Rating:
5.0

Very helpful staff.

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

nick R. 
Rating:
5.0

Staff went as far as to help me back the trailer into its spot as i only went forward and didnt know how to back up

TYLER B. 
Rating:
5.0

We had a great experience overall. Everyone was helpful, the equipment worked fine and we moved what we needed to move without any UHaul problems.

Charles W. 
Rating:
3.0

Customer did not leave a comment.

GERTRUDEA M. 
Rating:
5.0

Customer did not leave a comment.

STEVENM S. 
Rating:
5.0

No improvements suggested. It was a positive experience with friendly, efficient, and thorough service!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

LORAV H. 
Rating:
5.0

Uhaul should be equipped with ezpass in every car and customer billed. Also be sure to inform customer how to travel on Nys thruway without pass and expect bill. I had to call in after I picked up vehicle.

BRIDGETMARY B. 
Rating:
4.0

The truck actually was ok but it was old and wasn't completely cleaned out. Empty cups and stuff rolling around behind the seat. Staff was very friendly and helpful and truck was ready for us when we got there a couple of hours early.

LAURAM P. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
3.0

Truck was not clean and had to be swept before putting my belongings in. This should have been handled before I picked the rental up.

SCOTTJOHN C. 
Rating:
5.0

Customer did not leave a comment.

Trevor K. 
Rating:
4.0

Customer did not leave a comment.

LAUREN K. 
Rating:
5.0

Customer did not leave a comment.

SUSANELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ M. 
Rating:
5.0

Everything was great! Even got to meet the shop dog, so it was that much better! :)

Justine R. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAHMATTEO H. 
Rating:
5.0

Great customer service! Quick and easy and on time. Happy with the cost, location, and equipment. Would rent here again in future and highly recommend. Joe was service-oriented and helpful, answering all my questions.

SANDRAA B. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
No reviews have been submitted for this location.

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