Customer Reviews for Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)

191 reviews

130 Despatch Dr   East Rochester, NY 14445

(585) 425-1010

Hours

  • Mon–Thur
    8 am–4 pm
  • Friday
    8 am–3 pm
  • Sat–Sun
    10 am–1 pm

Services at this Location:

Contact Us

(585) 425-1010

130 Despatch Dr
East Rochester, NY 14445

Services at this Location:

Hours

  • Mon–Thur
    8 am–4 pm
  • Friday
    8 am–3 pm
  • Sat–Sun
    10 am–1 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David A. 
Rating:
4.0

The van was great ! It was new and we had no problems with it. Feedback: Before ordering the van, I googled east rochester location & it kept sending me to other uhaul locations. So i was not able to place the order on line. I had to call someone from uhaul to place my rental..

Elvira P. 
Rating:
5.0

Customer did not leave a comment.

Kerry B. 
Rating:
4.0

Trou automotive should invest $20 and sweep up the place. It looks like it was ransacked by genghis khan

james W. 
Rating:
5.0

Customer did not leave a comment.

Kathryn H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Joe your sales manager is the most friendly kind professional guy I could ask to deal with. This was a very stressful time for me. I sold my business. I had to move 22,000 square feet to my storage space which was 3,000 square feet. It was a sad time for me. I had never done this before. I ended up having to rent more trucks than expected. No problem! Thanks to Joe! He saved my day! Day after day after day! My hero. Thanks to u- haul we got the job done! Fondly, Sarah Jane Clifford, President, GTC

SarahJane C. 
Rating:
4.0

Tow dolly trailer lights were non functional due to corroded wire on pigtail sticking out of the trailer neck. I made it temporarily work. The brake lights were not affected. The right wheel tie down is half torn through on inside strap. Otherwise the tow dolly worked as designed on my 7 hr drive.

Mark H. 
Rating:
5.0

Best Rochester location of Uhaul I've tried so far!

Andrea S. 
Rating:
5.0

Customer did not leave a comment.

Makeda L. 
Rating:
5.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Great service

Dan K. 
Rating:
5.0

Nothing. Koe, office manager at Despatch Drive Location East Rochester Ny. Is the best! Professional, kind, courteous, helpful, understanding. Keep him. Good workers are hard to find! This is why I needed so many trucks for so many days! I closed my business! Thank you!

SarahJane C. 
Rating:
5.0

Customer did not leave a comment.

James G. 
Rating:
5.0

Customer did not leave a comment.

Allen W. 
Rating:
5.0

Vehicle was ready as promised, at last min request.

Angel B. 
Rating:
4.0

Not much to fix. In and out quick and fair prices

Scott F. 
Rating:
2.0

There was noone there even though they were supposed to be open. Drop off envelopes slanted toward puckup rather than drop off. Very confusing experience!

Judy S. 
Rating:
5.0

Friendly staff and quick check in. Would rent from here again.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Very knowledgeable Helpful great communication.

Donna L. 
Rating:
5.0

Customer did not leave a comment.

Judy B. 
Rating:
5.0

Customer did not leave a comment.

Tom T. 
Rating:
1.0

Originally when I picked up the equipment inside the truck was dirty and there were scratches along the side of the truck. When I picked up the truck the worker did not inform me the insurance did not cover any overhead damage and I was charged 150 for a scratch I caused. When I dropped it off I was honest and pointed it out, and stated to the worker that I opted into the insurance and it should cover it. He didn't disagree and didn't state that it wouldn't cover that damage. Extremely disappointed in this.

Nicholas D. 
Rating:
5.0

My reservation was changed so I had to pick up the truck in a different location! Not happy. An extra 50iles of driving for me. 25 for truck.

VICKI P. 
Rating:
4.0

Customer did not leave a comment.

emily B. 
Rating:
3.0

Richard Andrews returning one of my numerous emails would be a start! Richard supplied his email when leaving me a voicemail on 6/30 (but he did not leave a phone number). He had stated he wanted to help rectify the horrible experience I had in June, and yet nothing has been done!

Daniel E. 
Rating:
1.0

I was suppose to pick up at 8 no one there, no keys left. They opened at 10 so I went back and was told sorry we rented it to someone else because you didn't show up! So no I would not recommend uhaul, just the opposite I am telling everyone not to use uhaul, I even called another location and they would not help me!

Patrick P. 
Rating:
5.0

Awesome helpful and friendly

Chris F. 
Rating:
4.0

not a lot of space to leave trailer/truck. Tight parking lot, but overall an easy drop off

JOSE C. 
Rating:
5.0

Customer did not leave a comment.

Marcus D. 
Rating:
5.0

Customer did not leave a comment.

Charles I. 
Rating:
3.0

Customer did not leave a comment.

Angela D. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth T. 
Rating:
5.0

Great Location, great customer service.

JOSEPH L. 
Rating:
5.0

Customer did not leave a comment.

Michael R. 
Rating:
5.0

Drop off was exceptionally smooth and easy. ZERO complaints.

Eve H. 
Rating:
3.0

Customer did not leave a comment.

steve F. 
Rating:
5.0

Customer did not leave a comment.

Brad V. 
Rating:
1.0

I am being charged for damage that was not mine. It was present when I picked up the dolly.

Nicholas E. 
Rating:
4.0

Since UHaul isn't the primary function of this business I don't expect the same level of “clean and inviting “ as I do from a UHaul only location. The owner promptly checked our return in and was courteous and helpful. My only concern is I wish there was more space to park the truck. The location is convenient for me.

marie M. 
Rating:
4.0

Customer did not leave a comment.

ARTHUR C. 
Rating:
3.0

Looked like a junk yard. And closed before 5:00 pm. Self drop off worked OK, but a notification text or email would have been nice. The return complete in the app lasted about 10 seconds.

theodore H. 
Rating:
4.0

Customer did not leave a comment.

Brendan H. 
Rating:
2.0

I ordered and paid for 2 dollies and they were to provided

Emily D. 
Rating:
3.0

Figure out a way to test lights. I drove 530 miles with zero running in the dark

George M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
3.0

Customer did not leave a comment.

Jenniffer S. 
Rating:
5.0

Customer did not leave a comment.

Alberto L. 
Rating:
5.0

Customer did not leave a comment.

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Stephen M. 
Rating:
4.0

The driver's side door was very difficult to close and a spring in the driver's seat was broken, making it uncomfortable somewhat to sit down. Other than that the equipment was ok to use!

Meredith S. 
Rating:
3.0

The computer system at this location was extremely slow which led to longer than expected check in times for customers. Somewhat frustrating.

Kevin S. 
Rating:
4.0

Need a sign that shows that the site is the Fairport Auto Service. Only way we were able to tell was the UHaul trucks parked there. If there weren't any trucks, we would not have know that was the location.

BERNIE D. 
Rating:
4.0

Customer did not leave a comment.

David W. 
Rating:
4.0

It was hard to find the office

Brad K. 
Rating:
1.0

Rep was more busy talking to someone in a back room than helping waiting customers. He didnt come down til i yelled in there for help. Tried to charge me a fee he had no intent of telling me about. -10 out of 10 would never recommend this location to anyone

James R. 
Rating:
5.0

Customer did not leave a comment.

David D. 
Rating:
2.0

A bit of a scary location. Looks like an abandoned warehouse. Nothing that indicated it was an auto service station. Would only use for a contactless drop off location and I took lots of pictures because it was sketchy. Would have been very nervous if I was returning at night. Also, there were other trucks there but if not, I would have thought I was at the wrong address. Does not do much for the U-Hauil image.

Mike H. 
Rating:
5.0

Joe is amazing. So knowledgeable and nice!

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Joseph C. 
Rating:
4.0

The experience was good but the truck that I had used had seen better days and had a lot of damage on it.

Alyson S. 
Rating:
1.0

Customer did not leave a comment.

Thomas H. 
Rating:
5.0

Joe is awesome. Very customer friendly. He prides himself for being a uhaul top 100 dealer AND IT SHOWS IN HIS ATTITUDE AND PASSION for his business. If I ever need a uhaul again I'm going to see Joe I put his # in my cell phone he was that good

DOUGLAS O. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
5.0

Customer did not leave a comment.

Jarod W. 
Rating:
5.0

Customer did not leave a comment.

Joseph L. 
Rating:
5.0

Customer did not leave a comment.

Jamil T. 
Rating:
5.0

Customer did not leave a comment.

Lauren M. 
Rating:
4.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

Susan P. 
Rating:
1.0

Tried to return one day early on 6/3 but location closed at 4PM so I waited until next day, still within the 5 day total but location didn't reopen until 10AM so I arrived then to return. I was charges $30 because their opening time was one hour past expected return time of 9AM. I will challenge credit card charge for this $30. Not my fault.

David N. 
Rating:
3.0

The location, staff and truck were all excellent. The on-line booking website not so much. It's a terrible user experience!

JAY S. 
Rating:
5.0

Customer did not leave a comment.

elizabeth P. 
Rating:
5.0

Customer did not leave a comment.

Amanda B. 
Rating:
5.0

Customer did not leave a comment.

Howard B. 
Rating:
5.0

The mirrors did not stay in place. Had to stop every 40 miles on highway to adjust so we could see behind. Extremely unhappy about this.

Paul H. 
Rating:
5.0

We were very pleased with everything.

Gillian H. 
Rating:
5.0

Customer did not leave a comment.

Kelly V. 
Rating:
3.0

Truck was not cleaned prior to my pickup. Mud on driver and passenger floor boards was present, and bug splatter all over front windshield, both items I had to clean prior to my road trip. Two easy (end expected) items that should have been taken care of before renting to next customer.

David L. 
Rating:
5.0

Staff was awesome. Live and work near this location so stopped on Friday to check out where to leave off ahead of time. Helpful hints on what to expect upon both pick up and drop off.

William B. 
Rating:
5.0

Great service, friendly and helpful. Definitely recommend.

Alisa M. 
Rating:
3.0

The places themselves were fine. It's U-Haul in general that sucks! What's the point of making a reservation if the day before your going to call and say you don't have the truck I reserved? Then tell me to go somewhere else for the truck, just for that place not to be open at the time you needed the truck!! Then when you call customer service you have to wait an hour on hold for someone to answer just to tell you, you have to call a different department!!! Most likely the last time I ever try to rent a U-Haul.

Jason F. 
Rating:
1.0

Do not sneak charges onto my rental agreement that I already refused online !!!!!

Douglas M. 
Rating:
5.0

The team/staff at this location was great and answered all my questions knowledgeable and kind.

Danene B. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

Ben K. 
Rating:
5.0

Top notch operation. Couldnt have been smoother

John H. 
Rating:
5.0

Customer did not leave a comment.

Leslie S. 
Rating:
5.0

Good experience in this location, friendly helpful staff. Nothing negative about this location. Not sure if this is where I write this but I am. My overall uhaul experience was not necessarily good. Made a reservation at the East Ridge location on line only to show up and not have one. Apparently it was given to someone else at a Rochester city location. My reservation number but all personnel info was changed and it was given to someone else. After speaking with Jaimie, she found all my info to confirm I had a reservation originally. She was able to thankfully find me another somewhat close to home.

Johanna P. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
5.0

Customer did not leave a comment.

Dennis B. 
Rating:
5.0

It was a 24-hour self-drop location. It was well lit and felt safe. Spoke with a staff member the next morning, very nice and confirmed the truck was all set.

patrick F. 
Rating:
5.0

Customer did not leave a comment.

Stavroula G. 
Rating:
5.0

Customer did not leave a comment.

Carol H. 
Rating:
5.0

Customer did not leave a comment.

LESTERD B. 
Rating:
5.0

driver door not working properly

DAVIDL B. 
Rating:
5.0

Easy location!

Patrick K. 
Rating:
5.0

Staff was friendly and knowledgeable!

PATRICKDONALD K. 
Rating:
3.0

I couldn't find out where to drop my uhaul key. So I ended up leaving it in the company's drop box after wandering around the location in the freezing cold going to two other offices trying to find the drop box.

TRACYJANE D. 
No reviews have been submitted for this location.

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