Customer Reviews for Fairport Auto Service LLC
(U-Haul Neighborhood Dealer)

77 reviews

130 Despatch Dr   East Rochester, NY 14445

(585) 425-1010

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 10 am - 1 pm
Special Operating Hours
  • 11/26/2021: 8:00 am - 12:00 pm
  • 11/27/2021: Closed

Services at this Location:

Contact Us

(585) 425-1010

130 Despatch Dr
East Rochester, NY 14445

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat-Sun: 10 am - 1 pm
Special Operating Hours
  • 11/26/2021: 8:00 am - 12:00 pm
  • 11/27/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No improvements suggested. It was a positive experience with friendly, efficient, and thorough service!

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

LORAV H. 
Rating:
5.0

Uhaul should be equipped with ezpass in every car and customer billed. Also be sure to inform customer how to travel on Nys thruway without pass and expect bill. I had to call in after I picked up vehicle.

BRIDGETMARY B. 
Rating:
4.0

The truck actually was ok but it was old and wasn't completely cleaned out. Empty cups and stuff rolling around behind the seat. Staff was very friendly and helpful and truck was ready for us when we got there a couple of hours early.

LAURAM P. 
Rating:
5.0

Customer did not leave a comment.

Linda W. 
Rating:
3.0

Truck was not clean and had to be swept before putting my belongings in. This should have been handled before I picked the rental up.

SCOTTJOHN C. 
Rating:
5.0

Customer did not leave a comment.

Trevor K. 
Rating:
4.0

Customer did not leave a comment.

LAUREN K. 
Rating:
5.0

Customer did not leave a comment.

SUSANELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMJ M. 
Rating:
5.0

Everything was great! Even got to meet the shop dog, so it was that much better! :)

Justine R. 
Rating:
5.0

Customer did not leave a comment.

JEREMIAHMATTEO H. 
Rating:
5.0

Great customer service! Quick and easy and on time. Happy with the cost, location, and equipment. Would rent here again in future and highly recommend. Joe was service-oriented and helpful, answering all my questions.

SANDRAA B. 
Rating:
5.0

Customer did not leave a comment.

Phillip S. 
Rating:
5.0

Customer did not leave a comment.

Andi B. 
Rating:
5.0

Did a Sunday, on-line drop off—was efficient and straightforward.

Christine P. 
Rating:
4.0

Customer did not leave a comment.

Gloria D. 
Rating:
3.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

LEONARDC S. 
Rating:
5.0

Nothing. Joe was a real peach.

PATRICIA C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

Megan P. 
Rating:
4.0

The lock needs to be replaced as it does not work well.

Randall S. 
Rating:
3.0

Customer did not leave a comment.

TERESELOUISE M. 
Rating:
4.0

Customer did not leave a comment.

Paul C. 
Rating:
4.0

Drop off only. It was great you had a key drop box.Thank You

DENEAN E. 
Rating:
5.0

Customer did not leave a comment.

Kelley F. 
Rating:
5.0

Customer did not leave a comment.

JOHNR T. 
Rating:
3.0

There was a smell in the truck and the window wipers were useless and dangerous in the rain. The smell ended up coming from cat litter and feces from a previous customer.

BENJAMINJACOB G. 
Rating:
5.0

Customer did not leave a comment.

TODDDOUGLAS W. 
Rating:
5.0

The equipment was clean and maintained but could be better.

ROBERTOCARLOS T. 
Rating:
5.0

.

Bridget D. 
Rating:
5.0

The staff at Fairport Automotive were courteous and helpful. I recommend them!

JAMESA C. 
Rating:
4.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
1.0

I made my reservation for July 31 and when I arrived, the place was shut down with a notice on the door that they were closed until August 2. I was then on hold with the 800 U-Haul number for well over half an hour before somebody picked up and supposedly transferred me to reservations at which time I was placed in the on hold queue again. If it hadn't been for a God-sent U-Haul service truck driving down the road, I would've been completely screwed on moving day. He was able to cut a key and get me in the truck within 10 minutes. I am deeply grateful to that man, but I will never recommend anyone go to the U-Haul service at the location in East Rochester.

Elena C. 
Rating:
3.0

Customer did not leave a comment.

Darren A. 
Rating:
5.0

I was unable to use the online reservation system for this location. I knew that the location existed, but it did not show up as an option, even though they had a truck that met the description of what I was looking for.

JAMESF S. 
Rating:
5.0

We picked it up a little early and got charged 20.00 more we where not happy about that

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

JESSICAC F. 
Rating:
5.0

Customer did not leave a comment.

Robert V. 
Rating:
3.0

We had to go to 3 locations to finally get the truck we rented

MARIONRUTH K. 
Rating:
3.0

Customer did not leave a comment.

CLARAELIZABETH F. 
Rating:
5.0

Customer did not leave a comment.

DOUGLASEYRE B. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
4.0

Customer did not leave a comment.

JOHNOSCAR L. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

GARYALAN K. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
5.0

Return was absolutely seamless and accepted in-person even after regular business hours! Were extremely flexible and accommodating

Joseph S. 
Rating:
5.0

Everything was perfect from getting a truck on Memorial Day to dropping it off.

PATRICIAE H. 
Rating:
4.0

Update your location information. They had to also get the truck from another location and I had to wait a few minutes for it.

Greg M. 
Rating:
5.0

I found a gold mine when I found this place! This would be my fourth time using this company and everyone is just a breath of fresh air.

SUMMERS C. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

DANIELFREDERICK H. 
Rating:
5.0

Customer did not leave a comment.

John S. 
Rating:
5.0

It was an easy stop, drop and roll.

Musco M. 
Rating:
5.0

Customer did not leave a comment.

JOHNMICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Just great

ALLAN B. 
Rating:
4.0

Very convenient having Sunday hours

DUANECHARLES B. 
Rating:
5.0

Still waiting on my deposit to be refunded. Very frustrating.

Courtney L. 
Rating:
5.0

Customer did not leave a comment.

Julio V. 
Rating:
5.0

Friendly and helpful. Great service!

GRACED W. 
Rating:
5.0

Wouldn't put any blame on the location I rented the uhaul from. However, the back of the uhaul smelled really bad like animals. Most likely from a previous renter. The location was great and super helpful.

Jacob James L. 
Rating:
1.0

I had a very frustrating experience. I don't think it would have been as bad if it had been an actually brick and mortar U-Haul (which I didn't know it wasn't), this location had many U-haul trucks at an auto repair sharp. It was after 5 and no one was around. I was using the app to pick up the truck I reserved. I don't know if it was the app or truly the reception, but either way, the app kept saying there was no connection and to reload which then forced me to start over. This happened numerous times in the pick up and delivery process, turning what should have been a quick and easy 5 minute experience, into a 20-30 minute, extremely aggravating process. Once I finally got the keys and got into the cab, it reeked of cigarette smoke, and was dirty. Not awful, but residue in the cup holders, what looked like spilled coffee or mud stains on the seat, and besides a small little bottle of hand sanitizer, no wipes or other antibacterial cleaning materials to use. Given normal times, this would be understandable, but with COVID, it would have been nice if there was some disinfecting wipes in the cab. Upon returning the truck, again, the app was not work effectively. In both pick up and drop off, you have to take pictures to upload (in the moment, you can't choose from you camera roll), and the app wasn't uploading my pictures. On the 7th attempt, after getting out of the cab to get better reception did it upload and allow me to continue the check out process. Additionally, due to a lack of inventory at the U-Haul nearest me, I had to choose this location which added on mileage and inconvenience. If absolutely necessary, I would try use U-Haul again, but I would not go to this location, nor use the app; I would go to a stand alone U-Haul location.

Aubree M. 
Rating:
5.0

Customer did not leave a comment.

Joe D. 
Rating:
5.0

After hours weekend drop-off. Was easy, quickly received my invoice and no problems.

Paul H. 
Rating:
5.0

It was all fine.

Christine S. 
Rating:
5.0

Nothing. Everything was perfect! They were really professional and polite and did more than they needed to. Very happy with their quick and very efficient service.

GEORGEA O. 
Rating:
1.0

We made sure to fill the gas tank back up to where the meter was initially before returning the truck only to still be charged $42 extra for gas. When we brought up our concerns with the workers at the front desk of the auto shop, they called a U-Haul representative who claimed that they were taking that charge off our total since we definitely filled the gas tank up and were mistakenly being charged extra by the system. I confirmed with them that “Tom” the representative would be calling us to confirm that we were in fact not being charged extra and that never happened. Our total ended up being almost $200 which is not anywhere near what we were quoted when I first rented our truck from the website. This is for a move within the same town and I am very unsatisfied with my experience with UHaul. I doubt I will be a returning customer after our most recent move and I won't be recommending this company specially with going through any third-party truck pickup locations again. Shady business practice to claim that we wouldn't be charged extra only to then never uphold that statement.

JASONMARK D. 
Rating:
5.0

No complaints! Quick, easy, and affordable!

SUMMERS C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Philip M. 
Rating:
4.0

Service and truck were fantastic. Pricing was a little unclear. Even though I had a 24 hour rental and I returned it after 18 hours,I had to pay extra because I didn't get it back within the timeframe that I said I would No big deal, probably my fault, but next time I need to rent a truck for four hours, I'm still going to report that I want it for 24.

PAOLO S. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL HERBERT B. 
No reviews have been submitted for this location.

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