Can't think of anything to improve. AWESOME!John P.
Customer Reviews for Fairway Tire & Appliance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.VINCE C.
Equipment was very good and preformed great. Will use again!Thomas R.
Customer did not leave a comment.LARRY W.
Customer did not leave a comment.gretchen S.
tried to drop off via app, could not upload photos directly from the app. would recommend allowing the app to accept photo attachments as that would have worked, however not an option. Otherwise, a great experience.Roy G.
Customer did not leave a comment.Richard I.
Customer did not leave a comment.Joseph M.
Customer did not leave a comment.Robert B.
I was taken care of and on my way! ThanksFRED C.
Customer did not leave a comment.Michael J.
Was charged for 30 miles, even though I didn't use 30 miles. I feel I should be reimbursed for at least that part, especially giving an extra quarter of a tank of gas. Picked up with quarter tank, returned with half a tank, was not put in correctly. It's bad enough to start late (9am) and have owner not arrive until 9:30Donna A.
Saw online, $29.95 per day, first 100 miles free. Was told to return the truck before my "day" (24 hrs) wasup..Went 196 miles total..My bill was $213.Mark B.
I would give 100 stars if I could. Sometimes when a merchant makes a mistake they go to great lengths to make it right with the customer. In my case, it was MY mistake, and the merchant (despite being busy with other customers) went to great lengths to fix MY mistake. That kind of customer service is extremely rare and I would HIGHLY recommend anyone in the area do business with Fairway Tire. They were lifesavers!!! Service was above and beyond!!! Thank you so much!Pamela K.
Customer did not leave a comment.Joseph C.
I reserved a trailer on your website. The trailer was at Valero Food Mart in Hickory, NC. When I arrived I called their phone number. The number was a bad phone number. I then drove to their address and it was a bad address. I spent 3 hours looking for them and to find another trailer. I want a refund.Larry B.
Pleasantly surprised. Very convenient location and the rep was incredibly courteous, professional, and helpful. He got my trailer checked in very quickly even though I didn't have any paperwork with me. I didn't receive any at pickup...they said my email would do but when it came to turn in, I couldn't find it! Rep used the trailer number...looked my info up that way. Basically went the extra mile!William S.
Customer did not leave a comment.William L.
More workers checking people in.Jennifer H.
Better signage and traffic flow getting in and out of the parking lot.ANGELA T.
Customer did not leave a comment.SUSAN W.
Great experience. Keep it up.JOSE P.
Customer did not leave a comment.Christopher A.
When I arrived at the origional pickup location the store was closed with a sign on the window stating they were closed until Jan 27. I phoned in to uhaul and was given another pickup location 30 miles away. When I reached the new pickup location the owner said I would have to wait an hour until he had a truck ready. In the meantime I had loaders that I had arranged through Uhaul that were waiting at my house. By the time I got the truck and arrived at my house the loaders had been waiting an hour. the moving company billed me for an extra hour. I am waiting on uhaul to refund the extra expense.James L.
best customer service all around 100%Cintya J.
Very Helpful Friendly Staff!THOMAS S.
Customer did not leave a comment.Carl B.
Customer did not leave a comment.TIMOTHY B.
Very helpful and accommodating! Would give them a 5 star rating !!Ron K.
Customer did not leave a comment.PETER K.
Wes is Great!!!Peter K.
Great customer service!Kimberly M.
Took truck back 12/22 3:45 and it was not checked back in by location until 12/23 at 6:44pm therefore charging me for two days instead of the 1 day I used it.Norma H.
Ripped off for an extra 130.00 dollars!!!!!SCOTT G.
The third degree to rent a trailer is not acceptable. I will rent with another company in the futureJoseph F.
The man was really nice and helpfulSANDRA G.
Check out the steering. It had some play in itTHOMASROBERT T.
Customer did not leave a comment.Jeffrey W.
Customer did not leave a comment.GARY S.
The gentleman who we worked with was very helpful and professionalLAWRENCE B.
Customer did not leave a comment.Abraham B.
Excellent service! Easy transaction.Donald W.
Customer did not leave a comment.denise K.
Customer did not leave a comment.Todd W.
Customer did not leave a comment.KEN M.
Customer did not leave a comment.AUSTIN R.
Customer did not leave a comment.DERRICK M.
Everything and everyone was great attention to detailJoseph C.
I made a reservation to be picked up at the Hickory location. When I arrived there, I was informed that they did not have the truck that I had reserved Because it was still torn up and they have not gotten fixed yet. I was informed that the closest pick up that I could get another truck was 16 miles away. I drove the 16 miles to Fairway to pick up the truck that they had forwarded my reservation to him. I was told by the representative that I would have to wait about 30 minutes before he could help us cause he's busy. That has now thrown me away in behind schedule in my moving. There was no apologies from U-Haul because of their error and they certainly made no attempt and giving me any type of discount because it put me way behind schedule and had to drive 16 miles to another location just because they failed to take the truck that was torn up out of commission and out of their inventory. I am seriously dissatisfied with The way U Haul handled my reservation without even as much as an apology for their screw up!GERALD W.
Customer did not leave a comment.JOSHUA M.
Wonderful customer service. Highly recommended. Accommodating and friendly.Leah G.
Wes was amazing. Thank you!Elizabeth E.
Customer did not leave a comment.James K.
Customer did not leave a comment.james O.
They could not have been helpful and nice. I'm so glad to move back home and work with good honest people. If you need a uhaul, do yourself a favor and rent from here.Timothy C.
They were too busy with tire customers to worry with uhaul customers. Took longer than it should have.Melissa H.
Customer did not leave a comment.KENISHE G.
We got exactly what we needed- Wes was definitely accommodating and helped us get on our way.Kim A.
We were scheduled to pick up a U-Haul truck at 6 pm using the 24/7 service via our mobile phone. The store closed at 5. We arrived approximately at 530 and the guy told us he had tried to call but none of us had received any calls or voice-mail. He then told us he couldn't help us until 9 the next morning when they opened up. We explained that we were supposed to pick it up via mobile phone but he said that they didn't do that there. He also asked if we uploaded a drivers license but the website never asked to upload it; only for the number, state, and expiration date. I also reserved the truck at another location but when I got the info to pick up it said go to Fairway Tire.Kacie P.
Location no longer had a contract for uhaul. We had to find another place to take truck. Went to 3 other uhaul places before we found one open. Drove in circles around Lenoir NC for an hour. The cashier told us to find somewhere else to take truck. She was not helpful at all.ELEANOR M.
Dropped off after hours.Marty M.
He wanted to know why I didn't do it 24 hours sooner it was unavailable for him right at that moment when it was 5 hours before I got there.....Edith Y.
Customer did not leave a comment.John W.
Very professional.Shawn C.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.jennifer P.
Customer did not leave a comment.LISA W.
I waited a long time for someone to help me. Then I was hooked up to the wrong trailer. The final price for the uhual was more than I was told.Abby W.
Not sure I it was the renting location's or U-Hauls fault but the rental location didn't know I was coming. U-Haul changed my rental pickup location the day before my rental. The new location was about 65 miles away. Spoke to several people at U-Haul and got it moved to a location about 50 miles away and for an earlier time. That information was not given to the renter or they never checked. So, I waited for about 90 minutes to get the truck. Had also rented 2 dozen blankets and the renting company said he didn't have that many for me even though there were bags of blankets in the lobby area.JAMES G.
Customer did not leave a comment.Andrew S.
Clean the windowsBRANDON S.
Customer did not leave a comment.Mark H.
Customer did not leave a comment.Marc W.
Customer did not leave a comment.Brian A.
Wes was most helpful.CHARLESBONSALL M.
Customer did not leave a comment.SAMUEL P.
We rented a car dolly. We literately brought it back put the car on it. The car didn't fit on it. Brought it back within 15 mins. And they won't give a refund! We didn't even use it. How is it our fault it didn't fit? The car was not in running order so we couldn't take it there to check first. It said his car would fit, we trusted their word. Never again! Now I'm out $64! And my car is still stuck 2 hours away.Ryan C.
The gentleman that helped me was fabulous! He was helpful, knowledgeable, and friendly. I didn't catch his name but the name on my receipt is Wesley Wilson. When I have a need to rent again, I will choose this location first simply because of the excellent customer service I received. Thank you, Wesley!Tamara F.
The problem I had with U-Haul didn't have anything to do with the rental location. The problem was that the call center did not seem to know where the rental centers were in my pick-up location. The location identified for my pickup was in fact not a U-Haul center and I had to spend a lot of time on the phone with U-Haul helping them realize that several sites that they though represented them in fact did not. Get it together U-Haul. Fairway Tire Center in Lenoir, NC was excellent. They were very helpful and provided me with a clean fairly new vehicle for my out of town trip.John E.
Wesley was very helpful, professsional and accommodating throughtout the process.Dawn C.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.Walter Y.
I would recommend the location again but not uhaul! Paid 115 to rent the uhaul and then had to pay another almost 100 when returned it. That's crazy! Only used the uhaul for in town move. Cleaned the trailer. Left it with more gas than when I got it. And want to charge me 210 dollars total. I will never get another uhaul.BELINDA O.
When moving one would like to start early! They open late and not in time. I felt a little cheated of my time. Friendly people, just arrived late.Donna A.
Customer did not leave a comment.Ralph A.
This is my third time using this location. Each time I had to wait at least one hour or more. There's only one person working at this location and it is also a garage and auto parts store.CHERLYN K.
Very Helpful and informative.Richard J.
I fill the truck before drop it off Abd that saying I didn't fill it up with GasAngela W.
Customer did not leave a comment.JAMES S.
I had to wait for the manager to get off the phone over 15 minutes. He was very fast once he was able to address the pickup but the wait wasn't appreciated. Other than that he was very helpful.David T.
Customer did not leave a comment.SARAH B.
Customer did not leave a comment.Richard H.
Friendly and helpful.DONA S.
Customer did not leave a comment.Natalie W.
Customer did not leave a comment.CHRISTOPHER B.
Wes was excellent. He made sure that the vehicle was clean and ready to roll. We were very pleased with him and the whole experience.John S.
Customer did not leave a comment.chyna C.
Everything was greatKevin C.
Customer did not leave a comment.joshua B.
Customer did not leave a comment.Tammy K.
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
We have the largest selection in the industry!