Customer Reviews for Fairway Tire & Appliance

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Fairway Tire & Appliance

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

David P. on

Rating:

Customer did not leave a comment.

Cynthia S. on

Rating:

Customer did not leave a comment.

Brenda M. on

Rating:

Wesley went above and beyond to help us . We had rented a 26 ft truck and realized it wouldn't make it up the mountain where my brother lived. We took it back the next morning to get a 20 ft. Wesley called around to find us one and he took the time to take one of his trucks to another location to get a 20 ft for us. Also Carolyn was a sweetheart. Thank you both from the bottom of our heart. The Ray family

Deborah Z. on

Rating:

Customer did not leave a comment.

NOXX E. on

Rating:

The screws in the u-box we were given came loose, causing the box to buckle and many of our belongings to be scuffed, damaged, and some of our art work was destroyed. One particular art work I owned was an extremely exclusive, hand signed piece that was crumpled into a ball and ruined. Another frame that had glass was shattered and the expensive border was cracked and ruined. The box was packed properly with the art work and everything else placed as safe as possible. Nothing would have been damaged if the literal walls of the box hadn’t come apart. Can’t believe the u-box turned out to be so unsafe, we’re lucky we didn’t lose more and that nothing fell through the literal holes in the floor. Won’t ever be using u-box again nor recommending it to anyone. Mostly just surprised to have received such low quality, hazardous equipment from a brand I used to think was reliable.

Douglas P. on

Rating:

Customer did not leave a comment.

Donald P. on

Rating:

Customer did not leave a comment.

Karla K. on

Rating:

Customer did not leave a comment.

Tony L. on

Rating:

Customer did not leave a comment.

Colton C. on

Rating:

Customer did not leave a comment.

ADAM M. on

Rating:

Price low wood be nice

Steven B. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Very nice service !!

KEN M. on

Rating:

Customer did not leave a comment.

Thomas C. on

Rating:

Customer did not leave a comment.

CRYSTAL T. on

Rating:

Second time renting from them and would do it again if I needed too

Bobby J. on

Rating:

Michael was very helpful and is very knowledgeable.

Nathan M. on

Rating:

Customer did not leave a comment.

robert C. on

Rating:

Customer did not leave a comment.

LUIS C. on

Rating:

The reservation was on another location, sadly i have to run 3 different location to pickup my reservation, even i make 2 days before

Reed P. on

Rating:

The staff was very hospitable and went out of their way to help us through a lost key and a truck that would not start. Strongly recommend!

melissa R. on

Rating:

Customer did not leave a comment.

Herlando D. on

Rating:

I like her nice friendly and pretty

Agustin G. on

Rating:

As far as this location, no need to make any improvements.. Very courtesy Customer services and qualify knowledgeable people

KRATINA M. on

Rating:

Customer did not leave a comment.

AMBER C. on

Rating:

Customer did not leave a comment.

wheeler M. on

Rating:

The team at this location is always great to work with.

David P. on

Rating:

Hard working tire store. Clean isn’t as important there. Thanks for the good help.

Mack K. on

Rating:

Customer did not leave a comment.

Helaine L. on

Rating:

Customer did not leave a comment.

Jack M. on

Rating:

I returned the trailer after hours, so could not answer the above questions.

martin P. on

Rating:

Very good service. I was able to return truck early and they adjusted my bill accordingly.

Art D. on

Rating:

Telephone number for drop-off site provided on contract went to a location in Tenn, not where I was told to drop it and they forwarded me to another national number which never picked up. I called another location in Lenoir, NC, but they told me they were leaving at noon and to drop the key in the orange box. I assumed this box would be on the side of the building but it was out in the grass by parking lot hidden by other trucks. Bad set up.

Greg F. on

Rating:

Customer did not leave a comment.

DONALD N. on

Rating:

Customer did not leave a comment.

Lloyd H. on

Rating:

Customer did not leave a comment.

YENG L. on

Rating:

Perfect size for the right job

james S. on

Rating:

Keep doing what you are doing.

David P. on

Rating:

The original location in Lenoir Jason Mart on Wilkesboro Blvd. was a joke. Poor representatives of your business. Wanted me to take of trailer and back truck with trailer on it. Owner said he was unable to do it and to just go somewhere else. So I went to Fairway Tire where they said they get a lot of complaints on him. Poor service!

FRAZER H. on

Rating:

Need to improve the computer system there. It took over 30 minutes to process my transaction. Need more people dedicated to this part of the business. One person was trying to juggle too many responsibilities and it made for an impossible situation for him and frustrating situation for multiple customers. If this had been my first experience with Uhual, I wouldn’t be using the company again.

jim H. on

Rating:

Tried to rearrange date to pick up u haul, but employee didn't inform Manager who then cancelled me out, so had to re schedule when I came to pick it up as per my original time. I didn't get a reason for him not calling me back before he cancelled me. So probably will not use this dealer any more. Jim

samantha A. on

Rating:

The staff was extremely friendly and helpful doing everything they could to help with the truck arrangements and equipment that I needed.

bobby C. on

Rating:

I was over charged.

penny W. on

Rating:

Customer did not leave a comment.

Robert B. on

Rating:

Buy more trucks it wasn't the store locations the store locations were great and the employees they're trying to find a truck for me like professionals there were just not enough trucks out there

Joseph F. on

Rating:

Customer did not leave a comment.

Anthony H. on

Rating:

Customer did not leave a comment.

Steve E. on

Rating:

Fairway Auto never showed up on a Uhaul search. I knew they were there. Shame they didn't show up on a search. Fairway has been there for decades and same as a Uhaul dealer. Good people.

BONNIE M. on

Rating:

you all were great

seth B. on

Rating:

Everything went well!

reginald G. on

Rating:

Thanks for the rental

wheeler M. on

Rating:

All Was good. Wes was great to work with.

GREGORY D. on

Rating:

Left the truck where I picked it up at Blue Ridge Buidings

Alan R. on

Rating:

Maintain the vehicles.

Caroline W. on

Rating:

Better inform customer on equipment needed for uhaul hook up to the customers car. Especially when the customer asked what they needed.

Brian K. on

Rating:

When I dropped the uhaul off, the lady working took my name and number (just like the pickup location, she had no idea what I was talking about). The store was incredibly messy and seemed rundown as well. I simply gave her my keys and left. I promise that I am normally not one to complain, but my Uhaul experience was very poor and disappointing. I will not be renting from Uhaul again.

Terri B. on

Rating:

Such great service ! Nice friendly and helpful!

tim M. on

Rating:

Customer did not leave a comment.

wayne W. on

Rating:

Customer did not leave a comment.

ken C. on

Rating:

Everything was very pleasant

Joyce B. on

Rating:

Customer did not leave a comment.

chris B. on

Rating:

Customer service was great.

tommy L. on

Rating:

just keep the same hospitality as they have. coulden't be better.

kimberly V. on

Rating:

Customer did not leave a comment.

Melissa N. on

Rating:

I had originally reserved a 10 foot truck on 10/18/16 at the Uhaul moving and storage of West Hickory 331 US Hwy 70 SW Suite 101to be picked up on 11/11/16 which I had to drive an hour to get. I got a phone call at 730 am on 11/11/16 stating that location did not have my truck available and was given the name address and phone number of a location where a truck would be but they could not tell me if this place would be open. It was Veterans Day so unclear if it was open or not. The regional office was unable to get anyone at the number provided to me and stated that place did. It even exist. They gave me the run around and I actually had to drive an add titis all 40 mins out of my way to go pick up a truck. They did not even let this place know that truck was reserved and that we were coming. So we had to wait another 40 mins there while they had to get everything ready. It was a total mess. On top of all this a lady named Arleshis from the regional office hung up on me and was extremely rude. This all after I had asked them to speak with my husband because I was driving. I am not familiar with hickory or lenoir area and he is. Her response was we can text u the Info. I explained I am driving and my husband is not with me could you please call him and give him this information and make sure we are even going that way or if it is even close to where we are going and she hung up on me then called right back because she didn't have my home number to call my husband. I'm so aggravated at u haul and the services. The hassles I went thru I feel I should not even be charged to use the truck. It is inexcusable and never again will I use ur services.

STEPHEN F. on

Rating:

Wesley provided great customer service -- very helpful and friendly.

Mark Y. on

Rating:

This location was changed at the last minute and we had to drive an additional 15 miles to another county to pick up our rental vehicle.

MaryAnn H. on

Rating:

Customer did not leave a comment.

Madeline H. on

Rating:

Service excellent

Beth B. on

Rating:

Registered on line to speed up process, had to wait over am hour to pick up a truck. Store was dirty and cluttered with wide variety of stuff. After rented and completed my task, returned the truck ahead of time, had to wait over an hour just to give back keys and sign papers. Next time will definitely use a different store.

joey S. on

Rating:

Customer did not leave a comment.

charles S. on

Rating:

"Customer service" is not known to the person doing the U-Haul service at this location. Or should I say doing U-Haul a disservice? I noticed that the check in time on the e-mail you sent me stated that I returned the equipment at 7:43pm which is incorrect. I returned the equipment at 2:16 pm which the lady in the shop and other personnel there can attest to. Just another sign of very poor customer service!!!

Robert R. on

Rating:

Customer did not leave a comment.

stanley A. on

Rating:

Customer did not leave a comment.

barbara H. on

Rating:

Maybe clone Wes at Fairway Tire, because the world needs more men like him, He went out of his way to help us with everything. We promise to pay his kiindness forward.

Jessica P. on

Rating:

Nothing everything was amazing the guy was very nice

Damon P. on

Rating:

Make them get a computer and answer the phone.

walter F. on

Rating:

Customer did not leave a comment.

Angela G. on

Rating:

Customer did not leave a comment.

Ashley M. on

Rating:

They provided great service and were helpful with the rental.

Kelly N. on

Rating:

Very helpful.

Christopher B. on

Rating:

Staff here was very knowledgeable and helped hook up the tow dollee and car i was towing.

Jeffrey S. on

Rating:

VERY HELPFUL PERSON ASSISTED US.

Debra B. on

Rating:

This office was so unorganized! It was hard to find someone to talk to about the rental. They mixed everything up, and thought we only wanted the truck for 1/2 day so we had to go back and straighten that out. They even called us after we had already picked it up and said we were supposed to get it at 11:00 and didn't show up! This office needs help!

Steve B. on

Rating:

Customer did not leave a comment.

Zachary N. on

Rating:

Customer did not leave a comment.

henry W. on

Rating:

U Haul has never let me down

SHIRLEY T. on

Rating:

Customer did not leave a comment.

FRANK R. on

Rating:

Wesley was very helpful and professional. Trailer was ready to go when I arrived. He handled paperwork quickly and took time to help get trailer hitched and checked before I left. I would recommend his site to anyone needing truck/trailer rentals.

ASHLEY C. on

Rating:

Customer did not leave a comment.

AMBER C. on

Rating:

Customer did not leave a comment.

SCOTT P. on

Rating:

Wesley at Fairway Tire was very knowledgeable and helpful in choosing which vehicle was the best fire my job. I would recommend Wesley to everyone. Great guy.

kathleen K. on

Rating:

All was fine!!

Brittany B. on

Rating:

Had to wait 3 hours for pick up. When we finally did see the owner, he asked us to wait longer. Not a good experience!

BEVERLY W. on

Rating:

Great customer service and help!!!

KELLY W. on

Rating:

Wes was great and very helpful! Thanks

WILBERT B. on

Rating:

Great UHaul location. Have used it several times, and had a great experience each time - highly recommend this location!

henry W. on

Rating:

Customer did not leave a comment.

SARALYN B. on

Rating:

Wes, the service agent who helped me was the nicest person I could have. he was knowledgeable, most helpful, he made experience very easy. I would recommend that location to anyone. WES was a awesome representation for U Haul....Saralyn Brayboy

BETTY J. on

Rating:

Customer did not leave a comment.