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KEVIN S
Customer Reviews for Horizan Transportation
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had booked the UHaul to drop off closer to my destination, but got a call while I was travelling that the original location couldn't take the UHaul anymore. Instead, I was shuffled to this sketchy location to drop off the UHaul that was about 15 miles out of my way (round trip). It was very hard to find out how to get into the parking lot. No clear signage from the *busy* Pacific Ave. Once I got into the parking lot, there was nothing that indicated what to do. I parked the uhaul, took pictures of everything, walked to the front where it looked like there is an office and found it to be closed (this was still early afternoon). Sign said to check out on the app, so I had to go back and redo all the photos in the app. The location has a serious overgrowth problem and not enough space to take photos conveniently. The other thing that was frustrating about this booking is that I started my booking by giving my pickup and drop off time. Just like I do whenever I rent a car and the price I book/quote I expected would cover that time. I only found out after dropping it off that I was given exactly 24 hours from pick-up time. I had said I would drop it off by 7pm. You should have just told me it would be three-days charge. If I had known you hadn't accounted for the extra few hours I would have adjusted my pickup and drop off time appropriately. Felt like a bait and switch.
Jerry RPlace was behind a shared facility. Easy to find and easy to park the truck. The check in process and key drop off were easy as well.
AVINASH DWorst experience I've ever had. The guy was twenty minutes late to even open the store. Had zero customer service skills. The truck was OK at best. Has a power steering issue. Power steering pump screams before even fully turning. I paid for a $20 rental, and was charged $40 for mileage. I drove 29 miles. I was also left with 1/8 of a tank, I put $15 in, dropped it off with 1/8 of a tank, and was charged $9 for fuel. Overall charges of $95 for 3.5 hours usage. That's completely offensive. I will never use Uhaul again. I want my mileage charges back because that is garbage being charged $1.39/mile and fuel after I put fuel in the truck. Especially for the garbage service I received.
JOSHUA CI had to drop off in a location that was far from my original drop off location. When I got there I had to pull around and park in a field with no clear idea where to park. The field had huge water puddles and there were goats roaming around.
ANGIE MI came in there was two guys behind the counter and instead of walking down there and bringing the truck to me. Instead they gave me the keys and I had to find it. And a good thing I walked around it cause the door was open. I'm 65 years old and disabled and I had no business in the yard
ANTHONY PThe gentlemen at the front desk had no customer service disposition.
FABIANA PMy rental experience was generally smooth, though there was initial confusion as my reservation was not immediately found in the system. Fortunately, Mohammed provided excellent assistance, ensuring that I received the trailer I had booked, and the process went seamlessly thereafter. I returned the trailer within five hours, well ahead of the full-day rental period. It would be highly beneficial if U-Haul considered offering a discount for early returns, incentivizing customers who efficiently use their rental time while optimizing fleet availability.
FARIS AAll went well. Thank you.
MICHAEL BRental process was easy, truck was clean except a milky substance that was splashed all over the inside windshield, location was great for us. However the grumpy guy behind the counter that helped us when we picked up the truck had the personality of a rock. When you have a job like that you should probably be friendly to your customers! He seemed annoyed that we were even there at all.... making him do his job. Rude!
NIKKOLE MI returned after hours but the parking lot was still full of cars and cars for sale were parked in the same lot as the u haul return and could easily cause a traffic jam.
MADISON ATypically the gas in a U-Haul is filled when you pick it up. I have never experienced picking up a U-Haul that was less than half-full. Not sure if this should be maintained by the facility. Also, I was unsure why I had to register and provide all of my details again when I arrived, if I did everything when I booked it.
TATIANA SI was provided a different trailer than what I rented. The ratchets were so wet and rusty that I got covered in rust trying to ratchet my vehicle in place. The worst part is that one of the tire straps was not long enough to hold my average size tire, it must have been damaged and cleaned up to look ok. Overall, I'm horribly displeased with this U haul experience.
AMY Cexcellent customer service and helpful
JOHN GI had a positive experience overall, thanks to the excellent service provided by the staff. In particular, Mohammed was outstanding—he was friendly, professional, and extremely helpful throughout the process. The reservation, pick-up, and return were all seamless, making the transaction hassle-free. However, there were a few issues with the equipment itself. The chain connectors on the trailer appeared to be jammed or possibly bent, making them difficult to tighten securely. Additionally, the trailer was unfortunately too narrow for my needs. I attempted to load my riding lawnmower, but the short and steep gate made it impossible. In contrast, other providers offer similar trailers with longer, flatter gates, which are much better suited for loading equipment like a lawnmower. Overall, while the customer service was exceptional, the trailer design and maintenance could use some improvements to accommodate a wider range of needs.
FARIS AClerk was late. Said only a few words. I felt as though I was bothering him. No customer skills! I hope I do not have to do any business at that location.
CYNTHIA PGreat service
BENJAMIN RI drove the vehicle from the uhaul place to my house which is exactly one and halfblocks
TERRENCE GMake sure back of truck is swept, Cleaned out and doesn't smell of compost.
David CThe check in instructions weren’t clear. The gas tank was almost empty.
Seth HAll good I liked. Thank you.
JIN KThe individual location was good. The overall experience with the online reservations and my interactions with the uhaul agents that called me to confirm reservations was awful. My pickup location kept getting changed to a different city and nobody was on the same page at any point in the process. I was receiving calls from 2 different representatives at the same time and even had one call about my reservation and getting a truck when I already had one for 2 hours. The entire process was beyond frustrating a 0/10. I do not plan to ever rent a truck from uhaul again if I can help it.
Amy GPromptly there to receive the truck.
RODNEY DThe man there was extremely great Wonderful experience thank you
WAYNE KStorefront not easily marked. Drop-off field was a muddy mess.
RODNEY DExcelente costumer service very friendly
LYDIA PNothing to vomplain
MARLIES SGreat service
BERNARDO BThey do not offer pick up through your phone you have to physically go into the office and they charged us more than our original quote
Tyler VTook 45 mins to rent a truck I booked online. Not the best customer service. And I wasn’t told in my booking gas was more expensive on weekend days. A Friday!
JUDY LQuick and easy. I was in and out with ease
JASON SJust making sure the return location is notified
MARK SThe employee (Chris) had horrible customer service and doesn’t want to do his job. He was annoyed and rude the whole time. Didn’t want to answers questions, didn’t explain anything to the point he didn’t even tell us where our 26’ truck was in the lot. We had to go back in and ask… I then called the next day with a few questions of what time and what destination I wanted tot take the truck to and the male employee had no idea how to answer me and gave me his bosses number. In which I called and left a VM and still two days later no response. This place is creepy, dirty, they are completely unprofessional. Nothing you want to deal with while moving!
TARA MNothing thank you
LORIE WThe entire process of renting a U-Haul at this location is managed so well that I really can't think of anything else that may improve the overall experience! The process is quick, very easy to understand, any questions or concerns are addressed by professional and friendly service representatives. I highly recommend this U-Haul location for anyone in need of U-Haul services during a move. B.A.- Olympia, Washington
BETHIA AThe staff at this facility was very helpful and highly recommended for the size of truck I needed to make my move. I have used Uhaul service numerous times and this facility I rank number 1!!!
MELVIN MClarify process for after-hours return.
STEVEN EVery easy and friendly check in.
JOHN BPleasant staff an got me checked in and out very quickly.
JOHN BMy original drop off location was full and they gal helped me with a phone number to locate a close drop off area. Thank you
MICHAEL MThe people working could not have cared less. The U-Haul was extremely dirty. I could not see out of the windshield because of how poorly it was “cleaned”.
JEAN-PAUL SPrompt and courteous service.
RICHARD BRatchet Straps on the trailer were rusted and warn. Have to buy straps to secure the vehicle
POE LGood service
MARK HExcellent customer service, both during pick up and drop off. 1st time customer, great experience 👍
CONNIE FThey were great..
PATRICIA MI arrived about 1 minute prior to 5pm... closing time. As I drove back to the office after dropping off the truck, I saw the employee walking to her car. Would have been nice if she stuck around for a few minutes to assist with the return process. Must be on the clock.
David POne tire on trailer was bald and had to be change.
NIL FIf possible change the store hours to be opened at 8 am on Saturday so people can pick the equipment early because majority of the people move on Saturday.
AHMAD KGreat costumer service, very friendly.
Rhonda TThe person who helped me was so incredibly rude! I have bad PTSD and Franky he was so rude it spiked my fears and brought me to tears. He sat right there and lied to his boss about our interaction. He actually threatened to call the police on me! I will NEVER go to Horizons u-haul again!
DEBRA Kbetter equipment and customer service
STEFANI BWas very quick with pick up the attendant was not very pleasant to work with. Could hardly understand when he spoke because mumbling and talking very quietly. I had to ask everything twice. Just not a very friendly person.
JAIME TI wish I had just did after hours pick up and drop off because the person at the desk was very unpleasant.
JESSICA YGuys didn’t know how to properly attach trailer to vehicle. Was forced to go to 3 locations because your representatives kept calling to let me know my reservation wasn’t available even though I had previously reserved my truck / trailer. Zero stars. Had us running around the whole PNW I swear.
KAYCEE CI returned the equipment during non business hours
KATHERIN DThere weren't any staff available at this location for drop off.
CONAN GOvercharged by $101 and when I called to have that explained, they told me they didn't have to tell what the charge was for and that it would be explained on my bill, but it wasn't. Chris is a disrespectful piece of crap.
AMY W