Customer Reviews for Falcon Fuel 3
(U-Haul Neighborhood Dealer)

104 reviews

9500 Allentown Rd   Fort Washington, MD 20744

(240) 312-3356

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(240) 312-3356

9500 Allentown Rd
Fort Washington, MD 20744

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 6 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy to use site for faster check out and in.

LaRita L. 
Rating:
4.0

Customer did not leave a comment.

Horace C. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

brian B. 
Rating:
3.0

Don't use uhaul Mobil, you don't get any customer service as you will expect.

Samuel K. 
Rating:
3.0

There were no issues. Both attendants (picking-up and returning) were busy with other clients but provided great customer services. Note - the website says the van is good to move queen mattresses but we found it very difficult since there's a very tight fit.

Eva G. 
Rating:
2.0

When I got there to pick up the truck, I was given the keys but a car was blocking the truck so I could not access it to drive it. I could not wait to locate the user of the blocking vehicle, so I had to leave it. My plan was to return for it, but my day was too hectic to come back for it like I'd planned. When I returned the keys, I was charged for two days and insurance. I expected to be charged for a day, or was hoping the charge would be waived as it was not my fault I wasn't able to access the vehicle when I was given the keys. The guy who worked there offered me nothing, no exceptions, no refund, no grace, no return on the insurance charge, nothing. I'll never select that uhaul again.

Tamika B. 
Rating:
5.0

The customer service was really great and both attendants were really nice and very helpful. The entire process was pleasant and easy.

Kimberly R. 
Rating:
5.0

Customer did not leave a comment.

Paris D. 
Rating:
5.0

Customer did not leave a comment.

Donald P. 
Rating:
5.0

Customer did not leave a comment.

Tiffani D. 
Rating:
1.0

Overcharged. App did not work properly. No cell service at vehicle location and spent over 2 hours attempting to check out the vehicle and return it.

JASON M. 
Rating:
4.0

Customer did not leave a comment.

KEVAUN T. 
Rating:
1.0

The pick-up location did not have the items that I requested for the move (furniture pads and a dolly) and I had to do it without them. The clerk had no idea about it and only knew how to give me the keys.

William H. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Norma M. 
Rating:
5.0

The guy who rented the van was very nice and very fair. He made the experience enjoyable!!

wilbert H. 
Rating:
1.0

Today i got a call from u-haul checking the equipment that i have return in on the same day which was yesterday, This make me feel like i was trying to still a dam truck. When I return the equipment that S.O.B was everything good do i need to sign something he said that your are good. Shit no it wasn't when got a dam call today about your all dam equipment I am very upset about this.

alvin D. 
Rating:
5.0

Customer did not leave a comment.

Lakeisha C. 
Rating:
3.0

Customer did not leave a comment.

Denise F. 
Rating:
2.0

The location I chose was changed to a different location for pick up. When I arrived the truck was ready. I order a furniture dolly and it was not available. I had to go pick up one from another location. This was very unprofessional to me that I had made previous arrangements and everything was not there.

Khloe I. 
Rating:
1.0

I was overcharged.

Keith P. 
Rating:
2.0

The guy taking care of me was rude and unprofessional

Chris R. 
Rating:
2.0

My deposit has not been refunded. They coded cash when it was a debit card. Rental 143, amount paid from card was 243. 30 miles allowed and 23 miles used. 24 he one way rental. I called four times and received four different lies and excuses. They are not a reputable customer friendly branch.

gloria E. 
Rating:
5.0

Customer did not leave a comment.

Benjamin T. 
Rating:
5.0

Customer did not leave a comment.

Alexandra W. 
Rating:
1.0

Truck was very muddy on the inside...The man responsible was not there, at time of reservation. I had to wait for him to come from home to check out the truck. So my wait time was 20mins after my scheduled pick up time!

Rashaad G. 
Rating:
1.0

Charge mt card for $100 and my out the door charge was $70 and now he wont answer the phone and the other rep acts like he dont understand English. Im reporting him and uhaul because yall recommended him

Zeborah S. 
Rating:
2.0

They have to improve there service way

Binod B. 
Rating:
1.0

This place never even went outside to look at the equipment or anything we took a photo if gas, mileage, ect.

babara G. 
Rating:
1.0

Customer did not leave a comment.

Olivia H. 
Rating:
3.0

Inaccurate inventory resulted in not obtaining the furniture dolly which we reserved online. As it was on the reservation, verifying inventory and, if needed, contacting the customer ahead of time would be advisable.

Samue C. 
Rating:
5.0

It's always nice to drive a clean and well maintained vehicle. Plus factor is how the staff at Allentown treat their customer like me. I will definitely recommend the location to a friend.

ESTER P. 
Rating:
5.0

Truck ran hard, smelled like marijuana and had a headlight out, but people were nice and location close to my house

RANDY W. 
Rating:
2.0

I was charge for a service I did not agree to pay.

Donovan R. 
Rating:
1.0

Complete bait and switch. Order was confirmed and then when I showed up it wasn't there. I could either pay more money for a higher price trailer or get nothing. At that time I had no alternate so I picked the higher option. I was even nickel and dimed to pay for another day because I returned the trailer a fee hours late. That has never happened to me before at other places. Worst uhaul vendor by far on multiple levels.

ANDREUS N. 
Rating:
5.0

The number to contact for after hours road service never answered.

DARLENE H. 
Rating:
5.0

Customer did not leave a comment.

Kelsye A. 
Rating:
5.0

Customer did not leave a comment.

Enrique W. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN D. 
Rating:
5.0

The online process to reserve a unit is very simple and fast to use. The teller is very accommodating and kind.

Reynaldo L. 
Rating:
3.0

I made reservations for a truck 3 weeks in advance for a 10' truck at a specific location (per website). This location was 4 miles from my starting point. 1 day before pick up period, I get an email from U-Haul stating that a 10' truck has been confirmed for pick up at 12 noon (3 hours later than when I originally reserved vehicle) and at a different location -- a lot farther away. I called U-Haul, and they said my original location did not have a 10' truck available there and thus they automatically just changed my pick up location (but of course, did not adjust the mileage -- which then my miles was over due to the change in location further away). The new location took too long to process the paperwork, so was not in and out. Not happy with the U-Haul approach. When I reserved the truck size (again 3 weeks in advance), the location selected was one that came up as available with that truck size. The truck should have been there (at the original location).

Nancy B. 
Rating:
1.0

Gas was quarter tank less than what was in truck. Also, Safemove insurance was added to contract when specifically told not to. The lady working could not speak English well and claimed it was the "system" that put the safemove insurance on the contract and not her even when I told her i don't want it. Very rude and disrespectful as well.

SAYYED M. 
Rating:
5.0

friendly staff and very helpful

Ron H. 
Rating:
1.0

That staff needs better training after moving all morning it took her and hour and multiple calls to her manager to find our drop off in the system. I called uhaul and the rep asked to speak to her and she refused. I was beyond frustrated

CRISS J. 
Rating:
5.0

Thank you for being available when I needed you the most. Happy New Year!

Pamela M. 
Rating:
5.0

Very nice worker who helped me.

Venetia L. 
Rating:
5.0

Very Professional

Terence W. 
Rating:
5.0

The review was completed timely.

Oscar M. 
Rating:
3.0

Customer did not leave a comment.

DAMIEN F. 
Rating:
1.0

Rude, unprofessional, dishonest, and they tried to charge me 4 times the rental amount and when they were unable to do so, they told me they were going to report the trailer I rented stolen if I didn't bring it back immediately. They also lied to their corporate office and stated that I obtained the trailer without proper contracting and authorization and that I left the property with it unlawfully yet I signed and obtained a copy of the contract while in use.

Paul H. 
Rating:
1.0

The client was horrible! Overcharged me and under informed me and even refused to give me a receipt! By far the worst customer service I've experienced in my life! If I was u haul I wouldn't want them selling my services! Totally deplorable!!!

Michael W. 
Rating:
5.0

Very good costumer service.Manager is very knowledgeable person. I m a very happy costumer

AWAIS C. 
Rating:
3.0

Mr. Mohammad lied to me. He stated that the first 70 miles I would not have to pay for. I did a total of 57 miles. The attendant did not want to give me a receipt and I was truly over charged. For a truck costing 29.99 my total bill was 126.37 to for being in town. I was ripped off and the customer service was horrible. I will be getting in touch with the Better Business Bureau on this matter.

FELICIA C. 
Rating:
1.0

WORST EXPERIENCE EVER! Do not rent from this location. Nothing but a headache and complete waste of time.

BREANNA J. 
Rating:
1.0

This location had a store clerk with no help who didn't know what he was doing and had limited English. I took pictures to make sure I had a record of the turn in.

BRIAN K. 
Rating:
5.0

Customer did not leave a comment.

BYRON D. 
Rating:
4.0

Customer did not leave a comment.

Kara Y. 
Rating:
4.0

I dropped the Uhaul off after the facility was closed however, I was able to receive an accurate invoice by email within 24hrs which was impressive!!

Antwyonette H. 
Rating:
5.0

Customer did not leave a comment.

muhammad M. 
Rating:
5.0

Muhammad was outside ready to greet me before I even finished parking.

ashley P. 
Rating:
1.0

After i paid we were missing a piece so we left and came back The guy left and I had to sit and find people to lifted the trailer on my car VERY POOR SERVICE

Akira J. 
Rating:
5.0

recommend this location 5 star

vasily J. 
Rating:
5.0

N/A

MARGARET T. 
Rating:
1.0

Horrible. Poor knowledge about everything that has to do with renting out a uhaul. I got k we charged 54$ that I am going to raise hell about here shortly. I have been renting from uhaul for over 8yrs, this was horrible.

JOSEPH D. 
Rating:
5.0

Thanks for allowing me the extra day of service.

Latoya W. 
Rating:
5.0

Customer did not leave a comment.

ROSA L. 
Rating:
5.0

The staff was so amazingly kind and friendly!

Victoria T. 
Rating:
5.0

Great customer service! Thanks again!

DANA S. 
Rating:
3.0

I have had an opportunity to rent from many locations over the years. The location and facility are fine. The manager is very pleasant and professional. Remaining staff needs to become knowledgeable of the process.

ALBERT S. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Manager was very helpful and this was a very easy transaction!

patrica A. 
Rating:
4.0

I am a returning costumer and I will always get their services once I need again a U-Haul to move my things because their service is good and reliable.

REYNALDO L. 
Rating:
1.0

The gentlemen behind the bullet proof screen DID NOT speak ENGLISH!!!!!!! And when I called for directions he HUNG UP on me. They need to train ENGLISH speaking people to handle the U-Haul portion. Very confusing and uncomfortable to talk to. VERY SLOW!! The truck smelled of SMOKE!!

donita B. 
Rating:
1.0

This location did not have the equipment I needed. The truck smelled like mildew. The staff were not professional. The horn in the truck did not work. This definitely was not a good experience. Should of went with a different company.

CHAVONNE Q. 
Rating:
5.0

Great Service!!

BELL C. 
Rating:
5.0

the service I received was very good. The unit is clean and the area is very accessible.

REYNALDO L. 
Rating:
5.0

Nothing, the service was on time, friendly and excellent.

AFUSAT O. 
Rating:
5.0

Friendly and accomodating.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

Bianca N. 
Rating:
4.0

Everything went easy at the drop off location.

ANTHONY R. 
Rating:
5.0

Customer did not leave a comment.

stanley G. 
Rating:
5.0

Customer did not leave a comment.

ERDIT G. 
Rating:
5.0

Very good service, prompt and helpful! Slightly dangerous area, but the staff was excellent

Henry P. 
Rating:
5.0

returning the truck was quick and easy

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

Amber R. 
Rating:
1.0

Absolutely terrible service. Took nearly a half an hour to finally pick up the truck once the clerk started typing in the information. When she was finally done she just handed me the key and said "You know which truck?" I said no because I had no idea which truck I was supposed to use but she looked at me as if she was surprised that I didn't know which truck on the lot was my rental. She eventually slid the keys and contract to me and then I had to try different doors with the key to see which one would open up. Absolutely terrible experience and I am strongly thinking about never using UHAUL again if they allow people like this shop owner to be retailers.

JOHN F. 
Rating:
3.0

Customer did not leave a comment.

Igor K. 
Rating:
3.0

Customer did not leave a comment.

christopher J. 
Rating:
4.0

This location is good the only thing I would recommend is to give a courtesy call with the final bill instead of just charging the card especially if the returning vehicle is a night drop. By the way the uhaul location on st bananas road in fort Washington have very poor customer service. The person answering the phone does not know how to talk to someone. They are rude and illmannered . They are not a good presenter of the uhaul brand.

stephen G. 
Rating:
3.0

Location did not have any rental equipment such as handtrucks. They only had blankets to rent.

cynthia B. 
Rating:
4.0

Manager was very friendly and quick to assist.

SAMANTHA B. 
Rating:
3.0

I had 3 unused bags of blankets that I found out after I should have received a credit for but did not.

PETER R. 
Rating:
1.0

This location seemed to be bothered by having to rent me a uhaul and did not know what they we doing.

JOHN T. 
Rating:
2.0

Poor customer service, assisted anyone who walked in during my closing transaction. Could not answer questions about fuel levels.

RACHELL H. 
Rating:
4.0

Quick return time. Rep was friendly and helpful.

JANET C. 
Rating:
5.0

continue the good job

David M. 
Rating:
1.0

Don't have uhaul locations in gas stations with people that know little about the business. Customers shouldn't have to pay for employees mistakes. Will never use uhaul again.

Valerie S. 
Rating:
3.0

MAKE SURE THE OWNER IS THERE BEFORE YOU DROP OFF TE KEYS TO THE WORKER BECAUSE THE WORKER DOES NOT SPEAK ENGLISH AND DOES NOT KNOW WHAT TO DO

AMANDA D. 
Rating:
5.0

Great service!!!!!!

KEARY N. 
No reviews have been submitted for this location.

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