The front desk is the first impression of any business. Perhaps a refresher course in being the smile behind the U-Haul brand would help. Check in was later than I expected because on time means I’m “walking in the door after opening hours.” The young lady who “assisted” at drop off was quick to assist, but towards the end, I was asking a question about the end readings and a walk around the vehicle while I was on site…she walked off repeatedly saying something to whom I assumed she was speaking to someone else, because she walked off. I didn’t know she was speaking to me from afar. She kept repeating in a frustrated manner, “We’ll check it.” My friend also wondered what her problem was. We both thought she was speaking with someone else, because she walked off! As I was leaving out, I did tell her she needs to work on her customer service skills. She looked surprised. All others that I encountered were personable and professional.
Lureta W
Oxon Hill Rentals
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Washington, MD 20744
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- 4.5 Average Customer Rating
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Verified Customer Reviews
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How U-Haul Reviews WorkOnce again, I experienced issues with billing. I was charged $30.00 for approximately 1 gallon of gas upon return. I spoke with the manager Rodney who acknowledge the mistake and promised a return.
Eduardo RMy reservation was moved to another location!!
RONNIE BEnsure all the tires on the truck are safe
Jermel CThis being my 3rd rental, I was surprised to have complications with a false e alert. Delaying my checkout process. The payments had not apparently been cleared on the e-alert side.
Eduardo R