Customer Reviews for Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)

1,627 reviews

7630 Bent Grass Meadows Dr   Falcon, CO 80831
(Behind Falcon District 49 bus depot, Just North of Woodmen off Golden Sage Rd.)

(719) 495-1082

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: 11:30 am–4:30 pm

Services at this Location:

Contact Us

(719) 495-1082

7630 Bent Grass Meadows Dr
Falcon, CO 80831
(Behind Falcon District 49 bus depot, Just North of Woodmen off Golden Sage Rd.)

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5:30 pm
  • Sat: 9:30 am–4:30 pm
  • Sun: 11:30 am–4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAGMAR J 
Rating:
5.0

Customer did not leave a comment.

Roxanna F 
Rating:
3.0

I think U-Haul needs to make sure there trucks are running correctly before they go out . Got in drove home to have a check engine light to come on called they and told to call road side assistance to fix they did call out a mechanic who know what was wrong told it was a O2 sensor he said he would be back to put on in morning and he was great he was at the house by 8:44 put it on while truck was being loaded. Thanks to him I was on the road in no time .

Thomas M 
Rating:
5.0

Customer did not leave a comment.

Jodi S 
Rating:
5.0

Customer did not leave a comment.

JAMES H 
Rating:
4.0

Reserved blankets and got charged and never received reimbursement even after calling

Pamela B 
Rating:
2.0

See above comment.

Christina I 
Rating:
5.0

Awesome service very nice associates! In and out really quickly

Constance L 
Rating:
5.0

Customer did not leave a comment.

Brendan S 
Rating:
5.0

Customer did not leave a comment.

Jeff W 
Rating:
5.0

Customer did not leave a comment.

Lexi H 
Rating:
5.0

Staff is very professional

John G 
Rating:
4.0

Customer did not leave a comment.

Elyse M 
Rating:
4.0

Customer did not leave a comment.

Kari R 
Rating:
4.0

Truck dirty (interior and exterior) vehicle has a rough idle, vehicle has engine miss, and driveline/ tire vibration that made it difficult to drive. Had a u-haul mechanic inspect vehicle just to see if it was safe to drive back. Not your finest hour u-haul

Douglas D 
Rating:
1.0

Location has terrible employees and customer service. They refused to give me a contract when I rented, screwed it up, and then threatened me. Uhaul customer service backed me up and was great. I will never rent from this location again.

Sean W 
Rating:
3.0

The truck wasnt swept out from previous customer. The dolly was $20 instead of $15 like stated on website.

Jayson S 
Rating:
4.0

Customer did not leave a comment.

bette r 
Rating:
1.0

I have trouble with the reservation and costumer service keep me an hour to just give me the code. and they gave me a different drop off location more fast in, into Colorado spring. and for that they charge me more miles. I absolute won't recommend u Haul.

Jose M 
Rating:
5.0

Customer did not leave a comment.

Steven M 
Rating:
5.0

Got me reserved right away the day before. Quick pick up. Helped make sure we had everything we needed

WAYNE P 
Rating:
5.0

Customer did not leave a comment.

Sean P 
Rating:
5.0

Customer did not leave a comment.

Donald M 
Rating:
5.0

Customer did not leave a comment.

Randy R 
Rating:
5.0

Great wonderful helpful and professional. Thanks Jake

Jake C 
Rating:
1.0

This was a terrible experience. The gas tank was less than half full and when I asked about it, he said "look on the paper". The truck was smelly from smoke, dirty (mud, burn mark, dirt on the seat, bad wipers, and I had to sweep out the box before I could load). The man was rude and unhelpful. I had to call uhaul to add my SIL as a driver because the man said he didn't need to be on the contract (after I asked him). SO unnecessarily stressful!

SusanG M 
Rating:
5.0

Customer did not leave a comment.

Jina H 
Rating:
1.0

They had cigarettes buds and ashes in the truck. It smelled like smoke. I took pictures and put it in their check in website. Then the had the addisady to charge ME a cleaning fee when my husband dropped it off. My husband was in a hurry and the guy was "busy" doing something so my husband just left it and they charged us a cleaning fee. That's unacceptable and we will be calling as soon as they open today. That's so crap and we rent a unit from. Then too!

Annie B 
Rating:
3.0

Customer did not leave a comment.

Brent C 
Rating:
5.0

Again vey professional. Process was easy

Karen R 
Rating:
1.0

They are unorganized, they can't lift the trailer onto the hitch.

Robyn A 
Rating:
5.0

Customer did not leave a comment.

rosairy c 
Rating:
4.0

The truck smelled like smoke but overall was clean. Process was easy and the rep was friendly. Seemed a bit expensive for the short time I had it though.

Sarah S 
Rating:
5.0

Customer did not leave a comment.

Emerald R 
Rating:
5.0

Customer did not leave a comment.

Emerald R 
Rating:
5.0

I love the mobile self service. Makes everything convenient and simple.

Jessica B 
Rating:
4.0

Customer did not leave a comment.

Gregory N 
Rating:
5.0

Customer did not leave a comment.

Kenneth F 
Rating:
5.0

Customer did not leave a comment.

Destiny G 
Rating:
5.0

I am so grateful to have found this U-Haul provider at Falcon Storage. Bruce and Holly are the best!!! They did EVERYTHING possible to make it the simplest, most efficient and professional experience ever and I would HIGHLY recommend this location to everyone. I feel like they cared about me and my needs and would love to have anyone I know visit them and experience the exceptional customer service ever!!! May all U-Haul distributors care and provide as wonderful a customer service experience as Holly and Bruce afforded me! HIGHLY RECOMMENDED!!!

vada d 
Rating:
5.0

Customer did not leave a comment.

VIKTORIA R 
Rating:
2.0

1) The app for afterhours pickup did not work. We had to spend a half hour on the phone with a representative in order to get access to the truck. This put us behind schedule for the entire day. 2) There was a little over a quarter tank of fuel in the truck. 3) The wiper blades would not clean the window - the rubber was coming apart. 4) The truck got stuck in the snow and we had to carry our belongings the extra distance in order to load the truck. Once loaded there was enough weight to provide the necessary traction to get unstuck. One of our helpers said the tires needed to be replaced - I did not confirm this.

Loretta D 
Rating:
5.0

Customer did not leave a comment.

jamie s 
Rating:
3.0

I called the 1 800 line and requested a trailer that I could haul a tri that was 61 1/2 inches wide the U haul representative. Told me she had 6’ X9’ feet trailer that would accommodate my tri ( motor cycle ) . We went to U Haul facility 7630 Bent grass near me. It was 5 PM . We saw the on site Rep. and stated we had a reservation. Inform the clerk that the trailer we had seen on her lot yesterday was too small and that U-Haul had found a trailer that would fit my needs. It was dark and I couldn’t see. So we pick up the trailer. I departed at 3:00 am to New Mexico. When I was ready To load tri. The door entrance would not allow tri to roll in. How can you rent me a trailer that doesn’t permit me to load up the equipment I wanted to transport? You guys are the experts. Now I also blame myself for trusting U-Haul. I would like my money back. I called your 1 800 number for help and nobody could help me. Drove back with an empty trailer and lost my opportunity to buy the tri. Also lost time 8 hours and the gas I spend to travel there. Help me please

PEDRO H 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Jerry W 
Rating:
5.0

Customer did not leave a comment.

Paul R 
Rating:
1.0

Customer service is not ideal. Found man was not friendly on Sunday and the truck has so issues like transmission and smokes.

Chris H 
Rating:
5.0

Customer did not leave a comment.

DEMETRIUS J 
Rating:
5.0

Customer did not leave a comment.

David S 
Rating:
3.0

Customer did not leave a comment.

David V 
Rating:
5.0

Customer did not leave a comment.

Brandon C 
Rating:
5.0

Both workers were very friendly and helpful! Clean facility, would definitely recommend

Mary T 
Rating:
5.0

Customer did not leave a comment.

JARED B 
Rating:
5.0

Customer did not leave a comment.

TERRY J 
Rating:
4.0

Staff was helpful,but the car hauler was in poor condition. Locking devices were rusted and the straps for the tires were stiff and weren't pliable. It's a safety issue that needs to be addressed by Uhaul directly.

JIM K 
Rating:
5.0

Great service at both ends!! Equipment was wonderful!! Earl

EARL B 
Rating:
4.0

My only complaint is that we closed our storage out on the 6th and I had to pay for the whole month! Not sure I would use the storage again.

Paul R 
Rating:
5.0

Customer did not leave a comment.

Thomas G 
Rating:
2.0

After loading, the transmission blew and then I was told I needed to take the truck back to the location to get a new requiring me to unload the entire truck that I just loaded to get a new truck and all I was told was I was pretty much SOL.

Haylee D 
Rating:
5.0

Attendant was very pleasant to work with and very helpful. Will use this location again

robert w 
Rating:
5.0

The customer service was wonderful.

David H 
Rating:
5.0

Customer did not leave a comment.

Melissa O 
Rating:
5.0

Great experience at this location. Very friendly.

Bruce B 
Rating:
2.0

Did not receive the equipment I requested in addition to the moving truck (a dolly and furniture pads) and was still charged for them.

Weston P 
Rating:
5.0

Customer did not leave a comment.

Dale H 
Rating:
5.0

Your app is utterly broken. Its hit and miss what it will let you upload, the entire self-service process is broken because it makes assumptions like when you return the vehicle there is enough light to take pictures. I would N-E-V-E-R rent this way again its utterly unpleasant and as a company it is reprehensible that you would put the responsibility on the customer to do all this with an utterly broken process. You MUST do better.

Justin S 
Rating:
2.0

Customer did not leave a comment.

don m 
Rating:
5.0

Customer did not leave a comment.

Kevin M 
Rating:
3.0

The rep just said drop the keys and he would email receipts. That's what we did.

Kathleen R 
Rating:
5.0

Nothing! Miss ma’am that helped me is amazing!!!

Kimberly m 
Rating:
5.0

Windshield was not clean. Truck that was originally ordered was not available. Truck that was rented performed well for 30 miles, then had problems. . . .

John D 
Rating:
2.0

Emailing one time code didn't work for me and wasted 30 minutes of my day. Person wasn't in the office the whole time until after I figured it out. Big waste of time...

Aaron S 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M 
Rating:
4.0

Customer did not leave a comment.

Robert L 
Rating:
3.0

Personally it felt like the truck was going to fall apart while driving the steering was really hard to use and it felt like it was dragging. I've used 20ft trucks and 26 foot trucks so it has nothing to do with inexperience. The staff was very nice especially because I was stuck moving alone and had to keep the vehicle longer then expected. My biggest issue was the truck itself. It was so dated it still had the moving pad container from when uhaul provided moving pads for you.

Destiney P 
Rating:
1.0

Customer did not leave a comment.

Andrew h 
Rating:
5.0

Customer did not leave a comment.

Paul G 
Rating:
5.0

Customer did not leave a comment.

Debra H 
Rating:
5.0

Great service at the falcon location

Michael S 
Rating:
5.0

Customer did not leave a comment.

Bruce S 
Rating:
5.0

Customer did not leave a comment.

Gregory C 
Rating:
4.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Quick knowledgeable service.

David K 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
5.0

Very nice people get a chance visit Mexico

Andre C 
Rating:
5.0

Location was great. UHaul should make sure that drop off location on website has a contact before allowing it to be selected by the customer.

Jeffrey L 
Rating:
4.0

Hours posted should match the time when office is open. I had to wait for attendant.

Roger P 
Rating:
5.0

friendly staff

James S 
Rating:
5.0

Absolutely loved the service all the way around I will use this pod service for all my future packing, storage and moving needs. Delivery was on time close to beginning of window each time and I loved the convenience of text updates and heads up that I would get a call.

Jessica R 
Rating:
3.0

Customer did not leave a comment.

Arnie M 
Rating:
5.0

The staff at the sotrage facility was very helpful and I ended up renting a storage unit from them as well. The truck turn in went great and without any problems.

MIchael W 
Rating:
2.0

So when I checked in to get the vehicle, the entire mobile phone check in was a dismal disappointment. If you're going to offer it, make sure it works, very off-putting. So then I have to check in with the person working the desk and, of course, there's a line.... So after waiting to be helped, I get the contract, etc... I think all is well. I go to the vehicle and open it up and the gas is NO WHERE NEAR what is depicted on the contract. The contract says 3/8 of a tank, in actuality it's just over 1/4 tank, and I mean barely, like the left edge of the needle is touching 1/4! I went back to the office to make a note of this; however, by this point the office is locked and no one is available, what the hey?? So since I have no idea how long this additional delay is going to take, I leave since I'm paying people to help me complete this move, and they're on the clock already... After using the van, I return it early and, as usual, there's only one person in the office and he's on the phone. He motions to give him the key, says everything is good, so I depart. An hour or so later I receive the bill and I'm charged an additional $23.10 for "Fuel Charge 4 GL". Now, I put 48 miles on this vehicle and put 4.617 gallons in. I expect this vehicle would average 10 MPG or so, so that appeared to match the gas gauge when I received the vehicle. To add 4 additional gallons would make an absolutely abysmal MPG, in the neighborhood of 4.7 MPG? Really? I would be happy to share the pic of the fuel gauge I took when I received the vehicle, since I couldn't talk to a human in a reasonable time-frame. I was planning to rent a trailer to move some more stuff today, but after receiving this bill, I will not be using this location again and am seriously considering if I need U-Haul again...

Raymond L 
Rating:
4.0

At 82 years old I was disappointed that they would not help unload the car unhook the trailer! Pick up location provided full hook up service. I was able to do it with some help from a friend. They also open late for early movers, 9 am for storage service and 9:30 for U Haul service. Check in for storage went very smooth.

paul r 
Rating:
2.0

they don't seem as if they like their job. really bad attitudes.

Charlie J 
Rating:
5.0

Great service online reservation and in person very efficient checking in/out. Much appreciated. Very nice people and nice facility too.

Khristena S 
Rating:
5.0

Customer did not leave a comment.

Mike M 
Rating:
5.0

Customer did not leave a comment.

Lina A 
Rating:
5.0

Customer did not leave a comment.

Phyllis T 
No reviews have been submitted for this location.

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