Customer Reviews for Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)

1268 reviews

7630 Bent Grass Meadows Dr   Falcon, CO 80908
(Behind Falcon District 49 bus depot)

(719) 495-1082

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 11 am - 4:30 pm

Services at this Location:

Contact Us

(719) 495-1082

7630 Bent Grass Meadows Dr
Falcon, CO 80908
(Behind Falcon District 49 bus depot)

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 4:30 pm
  • Sun: 11 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

Jenniffer H. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Customer did not leave a comment.

RICHARD G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

backing up to the trailer over uneven ground was a little un-nerving. a level surface would have been better

ELLEN W. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey E. 
Rating:
4.0

Customer did not leave a comment.

Grae S. 
Rating:
5.0

Reps were friendly helpful and knowledgeable.

DAVID F. 
Rating:
5.0

Customer did not leave a comment.

Jorge R. 
Rating:
5.0

Great service, friendly

James G. 
Rating:
5.0

The people were kind, courteous, pleasant and helpful.

GENE H. 
Rating:
5.0

Customer did not leave a comment.

JAMES C. 
Rating:
5.0

Customer did not leave a comment.

MADONNA S. 
Rating:
5.0

Nothing

JAMES J. 
Rating:
5.0

Great customer service - thanks 😊

ROY K. 
Rating:
5.0

Great management!!!!!!

TODD W. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE B. 
Rating:
3.0

the 26' truck needs better suspension the thing rode so rough and bumpy. i would never haul with that truck again they need air ride suspension like semi's have.

shawn B. 
Rating:
2.0

Customer did not leave a comment.

JASON C. 
Rating:
5.0

Customer did not leave a comment.

Carma G. 
Rating:
3.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

Love this location.

Allan M. 
Rating:
4.0

Customer did not leave a comment.

Mikeiel K. 
Rating:
5.0

Staff was awesome!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Jade, in your Colorado Springs "traffic" department was arrogant, rude, and ultimately incorrect, which forced me to travel to Falcon to drop off equipment. This is not a reflection on either rental center. I will be complaining about the treatment I received.

MARK C. 
Rating:
5.0

Easy, quick and zero stress. Let me barrow a broom to sweep out the back and promptly had me on my way after I turned the keys in.

Louis D. 
Rating:
5.0

This Uhaul dealer was helpful and great! They are the only reason I'll possibly use Uhaul again!

JOHNNIE M. 
Rating:
4.0

Not sure the purpose of checking in online. Thought it might speed things up at pickup, but it didn't. I still had to do everything again when I got there. They asked all the same questions, asked for my license even though I uploaded a copy at online check in. Online check in was total waste of time.

STEVEN R. 
Rating:
5.0

Lavonne is the best

VICTOR K. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Lavon is a great multitasker and very friendly, excellent customer service from all of the employees, thanks.

HENRY M. 
Rating:
5.0

I actually put a post on my Facebook page recommending the Falcon Storage w/I-haul equipment.

MERCEDES M. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY G. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
5.0

Customer did not leave a comment.

Albert B. 
Rating:
5.0

Nothing, it was great 👍

Sharon N. 
Rating:
1.0

Truck had rear-end problems. The back end swung over to the other lane when driving causing people to honk.

Steven B. 
Rating:
1.0

Please inspect the trucks properly. The staff was very nice but, my family was out at risk due to the brakes going out.

Lamesha B. 
Rating:
5.0

Customer did not leave a comment.

ANGELA M. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D. 
Rating:
2.0

We dropped off after hours, there was an attendant on site. After we park the unit, there was no signage showing where it needed to go, so we placed it off the street. They wanted us to move it to the street. They also would not complete our check in until we returned 6 over looked pads. Which we returned immediately.

Erica M. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
3.0

Customer did not leave a comment.

Ralph S. 
Rating:
5.0

Love the couple that run the counter! Thank you

CHRISTINA E. 
Rating:
5.0

Customer did not leave a comment.

Leeland W. 
Rating:
4.0

Customer did not leave a comment.

Peter R. 
Rating:
5.0

n/a - EVERYTHING was smooth

Dominique L. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Great job for my last minute requests

JOHN J. 
Rating:
5.0

Always efficient, never enjoyed a better overall customer service experience at U-Haul than the Falcon staff. Consistently.

Carlton C. 
Rating:
5.0

Best uhaul in Colorado! Best experience i have ever had. Thank you Justin and leyvonne for everything

Kristina G. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
4.0

Customer did not leave a comment.

STEVE T. 
Rating:
1.0

Terrible experience. We went to pick up the truck and spent almost two hours trying to do a “mobile pick up” we called customer service and they weren't apologetic or sympathetic to our situation or time lost with paying a moving crew hourly. We were forced to drive to Falcon (13 miles away) to pick up a different truck.

Tristan C. 
Rating:
5.0

Uhaul parking directions.

Ian M. 
Rating:
5.0

Customer did not leave a comment.

Bryan C. 
Rating:
5.0

The auto dolly was in good shape. The staff were courteous and the return office was impressed at the professional hook up from the rental location. I am highly satisfied.

Gary J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth N. 
Rating:
5.0

Customer did not leave a comment.

Eileen P. 
Rating:
5.0

Customer did not leave a comment.

Sharon G. 
Rating:
5.0

Came after hours, so I didn't meet anyone. It was a bit confusing where to park the trailer since it was gated. The app was easy to use to return the trailer after hours. You need a good smart phone, though.

Jeffrey L. 
Rating:
5.0

Excellent, friendly customer service. Very easy to book, pickup and return. Very pleased!

Jennifer J. 
Rating:
5.0

Customer did not leave a comment.

MaPilar F. 
Rating:
5.0

We appreciated how helpful they were since we walked in and even after hours. Helped us unhinge trailer long after closing.

Fernando B. 
Rating:
5.0

Customer did not leave a comment.

Rashad R. 
Rating:
4.0

We just dropped off here, did not speak to anyone or go inside. Better instructions as to where to leave the vehicle would have been helpful. The Uhaul app also stopped working and it took several tries to get it to register our location.

Matti S. 
Rating:
5.0

Customer did not leave a comment.

Sandra T. 
Rating:
4.0

Customer did not leave a comment.

Shahriar Y. 
Rating:
5.0

The ladies that took care of me were awesome and i would definitely go back.

Paul J. 
Rating:
1.0

I only drove 21 mile and added almost 4 gallons of Gas which I saw the fuel gage pointed passed the original read. But when I returned the truck back to them, they did not check The read in front of me, instead they charged me 8 dollars of gas afterwards. I have receipt of the 4 gallons of gas to prove that can cover way more than 21 miles of usage of gas.

keke W. 
Rating:
5.0

Customer did not leave a comment.

kerri G. 
Rating:
5.0

Customer did not leave a comment.

Erik K. 
Rating:
5.0

Customer did not leave a comment.

dayna B. 
Rating:
4.0

Customer did not leave a comment.

KARROL Art M. 
Rating:
5.0

Property managers at Falcon Uhaul and Storage were wonderful! Very friendly and helpful! Explained paperwork clearly and precisely!

Melanie G. 
Rating:
5.0

Customer did not leave a comment.

Pavel A. 
Rating:
5.0

Customer did not leave a comment.

jenmifer M. 
Rating:
5.0

Customer did not leave a comment.

Kevin G. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Very convenient location for Falcon, CO customers. Staff was friendly and very helpful. I returned the trailer at 1020pm, and the onsite manager came out to help me unhook the trailer from my truck, which was very helpful. I will definitely use this location again.

Christopher W. 
Rating:
5.0

Customer did not leave a comment.

Tracy W. 
Rating:
5.0

The same with the destination. Very professional and friendly. Quick service!

Steven M. 
Rating:
5.0

The brakes on the vehicle need to be checked. They squealed every time I pressed on them.

GERALD R. 
Rating:
5.0

Customer did not leave a comment.

Steven R. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN C. 
Rating:
5.0

Amazing service. Would highly recommend.

Anna C. 
Rating:
5.0

Nothing. Very courteous and professional

john H. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE V. 
Rating:
4.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Great workers, fast & helpful.

david W. 
Rating:
5.0

Very friendly and helpful staff!

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

Victoria C. 
Rating:
5.0

Nothing it was a great experience.

Kevin G. 
Rating:
5.0

I was amazed at the service for returning the trailer. Very good staff at this location.

ROBERT G. 
Rating:
5.0

I love this location. I am a client and local here.

Nicole T. 
No reviews have been submitted for this location.

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