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MITZILA D
Customer Reviews for Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was unfriendly.
THOMAS SVery nice and good customer service
MICHAEL MThe lady was sort of rude when I picked up. Then very dismissive when I told her the issues I had with the truck. Then over charged me for millage.
KRISTY SThis site was very well maintained. Easy to find.
MARGARET BNothing needs to be improved based on my experience
FRANK BQuick and efficient.
JAMES PMatt did an outstanding job helping us with this reservation and move! Highly recommend this location!
Bhavesh PThe fuel gauge on the truck I rented did not work. Overall, this rental was excellent!!
Mike TMy reservation location and time was changed less than 24 hours before my pickup, then I had to pick up my truck and car hauler at two different times, causing me to drive an extra 18 miles. Very frustrating
Jerad MI used the after-hours drop off, and was able to return the truck around 10pm with no issues.
Bruce ROverall the vehicle ran well. However. I ran into a snowstorm on the way back, and almost had an accident because the windshield wipers were VERY POOR QUALITY. I specifically asked when the last time all safety equipment was checked. I was reassured it was recent. So. Either that was a lie, or they KNEW those windshield wipers DID NOT WORK! If something would have happened to me, my family would have sued your company to the damn Stone Age. Stop thinking about money, START THINKING ABOUT THE SAFETY OF YOUR CUSTOMERS WHO HELP YOUR COMPANY STAY IN BUSINESS
Christopher DIf windshield was covered, wouldn't have to waste time chipping off the ice and snow.
MARK PWell, I had such good referrals to this location. When I reserved the truck over the phone the woman was very kind and helpful. However, when I picked up the truck, the young man was not interested in his job that day. He was quite rude and short with me. The truck was also not in the condition I was expecting when I picked it up.
PATRICIA GSame. .5 star
LARRY TEquipment was spotless clean and experience was 5 star.
JASON MNothing, I was in and out with no issues and returned the equipment quickly.
ARTHUR SThe people at U-haul were a joy to work with they were very professional and on the ball,no waiting very prompt .I would use them again and recommend them with a ten star rating.
STEVEN HTruck had a death wobble above 50mph got charged an extra $100 for mileage but overall the experience was ok!!
Christopher NThe location I ordered tv boxes from said I could pick up anytime, then when I got there they didn't have them. Ordered furniture pads and dolly with the truck and they didn't have them. I think better tracking inventory would help but we got the job done even still.
Judy NPeople were friendly and helpful. Location was convenient for our needs. Having Saturday hours was important to us.
Karen JLady and her boxer pup were awesome and helpful, no other feedback
STEPHANIE KGreat services!!
Richard RLike every time I use Uhaul the people are great, the equipment performs very well. And their Logistics SUCKS! You never know where you will pick it up. You reserved one storage location, then you show up and somehow "your reservations somehow changed and now. It's somewhere else. I had to got to Public Storage to rent 2 storage units because the one in Colorado Springs jacked up my reservation. Again, Falcon people were amazing, the equipment was great. But somehow my drop off location changed from Gillette to Casper. But once in Gillette they got it right. CRAZY!
JEREMY WHe was just rude and short of other me
DIANA RNothing comes to mind! I am a frequent customer of U-Haul and U-Haul authorized dealers. This specific experience has been the best one yet! Friendly staff and I was in and out.
JAIMIE RAlways friendly and helpful with all my rental equipment
Kenneth FVery helpful and pleasant staff. We will use this location again.
RANDY GThe customer service was outstanding! Thanks for all the help!
DAVID HTruck was parked with driver side inaccessible. Padlock was nearly sawed through. However, contactless pickup and drop off worked well. We arrived for return 5 minutes before closing sign posted on office door but they were already closed.
Roland MEverything went well.
GREGORY FThe cruise control didn’t work plus a Traction Control system had a error message that would come up on the dashboard
DAVID CUHaul Staff was great. She was very professional and happy even with being very busy.
GABRIEL MMostly the app was the difficult part. It was not very intuitive and I wished I would have known ahead of time that its would take 30 minutes to actually get on the road. The required things should not be small and should be easily located.
Tony HStaff here was knowledgeable, professional, and kind.
TYRONE WOn line check in return was easy
Billy CNot happy with the app and trying to check out the truck!! The truck and location were fine
Misty HI needed a 6X12 utility trailer. I rented a 6X12 utility trailer. When I tried to load I found that the ramp was 5' as was the opening. The trailer was useless for my needs, and I wasted my money.
THOMAS WMore communication
Sieita GStaff was top notch, very helpful, friendly.
JUAN LIt was the least user-friendly experience ever. I was never told prior that you have to be right on time to get your truck or you'll be stuck in a parking lot in the middle of the night with a customer service line that has a 40 minute wait time (and is extremely unfriendly) and a uhaul app that takes another 30 minutes to process every requirement it has. Returned with more gas than I got it with and swept out the truck perfectly. The sign inside says you'll get a $25 refund if you do so, that didn't happen. Truck rental was the most stressful part of my entire move.
Jennifer BFantastic employees were super helpful and efficient! Thank you!
SCOTT DThe rental went great as usual. Staff was friendly and helpful. The trailer was in perfect working condition. Thanks.
ROBERT BYou did great on my past and recent rentals. Just maintain your standards. Thanks, and looking forward to it.
EDGARDO BThe staff were helpful and friendly! Best rental experience I have ever had! Highly recommend!
JEDD HNothing
LEE CNo one answers the phone, no one returns calls, no one is at the office during business hours. I scheduled a tralier for pickup. Went there at the scheduled pickup time and was told that I needed to find someone to help me. No info on where this person might be or why I, as the customer, have to conduct a search in order to get the trailer I scheduled for pickup. When I returned to drop off the trailer during business hours no one was there and the office was locked. Called the phone number and no answer - just the answering machine. This is typical of this store and I do not know why. There are new things called cell phones. Why not have the number forwarded so that someone can be reached at all times? There are also radios which are pretty cheap that the main office could use to contact the others on grounds. When the customer is obligated to a schedule - it is the company's responsibility to be there to accommodate.
DAVID HMy issue is not with the personnel. I used the app to check in and return. The issue was no good cellular service so it took 35 minutes to return the truck using the app. I will only use this location if I work with an actual person.
Kelvin DThe pickup location was super far from our desired location. Also, there is no usb charger to play my own music. Only an am/fm radio.
Ryder BGreat job. Nothing to improve at this point
Thom OFalcon Storage was absolutely excellent. Nice, small shop with friendly staff. HOWEVER, the process on the UHAUL side was ridiculously awful. ZERO STARS. I book a spot to pick up near my home, and the day beforehand they reschedule my pickup across town, 30 minutes away. I get there, wait 60 minutes, and there's no trailer available. So I then have to drive 30 more minutes... BACK THE WAY I CAME... to pick up my trailer. UHAUL main scheduling wasted over two hours of my moving day because the system can't figure out where there's an available trailer. If there was more available inventory on standby, there would be more flexibility during times when the unexpected happens (like people not turning in a trailer on time). The min/maxing "optimization" used by UHAUL actually makes everything worse. Build more redundancy in your system. Otherwise it's efficiency at the sake of efficacy.
Scott AGreat service!!
LEATHA HHolly was extremely helpful and went above and beyond my expectations during my recent rental experience. After starting out my day with everything going wrong, her exceptional customer service skills made everything go smoothly from that point on. Thank you Holly!
Sara PAmazing customer service!
rob lTruck had.not been cleaned. Ordered furniture pads and did not receive but was charged for them. Went to location to get refund on cleaning and the pads and was told that I needed to take it up with haul. Very disappointed with the experience!,,
Charles W