The location (and staff) I went to made the best of a terrible situation put on them by the Uhaul corporate office. You see, their server capabilities were not up to the required level of the anticipated traffic for a Saturday in the height of moving season. Multiple agents I talked to on my rental day said the same thing. The Uhaul servers always crash on Saturdays. This tells me they DDoS'ed themselves from too much traffic. This made me rather mad. As I went to a different storage location that serviced Uhaul trucks. Their, I had to wait over an hour and a half to get my reservation from two weeks prior to be authorized. I was asked to download the Uhaul app at the pickup location and enter in information that I could have entered in previously. That was not communicated to me. I could have probably shown up earlier as that storage location was open an hour prior to when the website said I could have shown up. WORSE, was after an hour and a half of waiting on their system to process my info, I was given a code to a lock box to get the key for the truck I could see in the parking lot. MADDENINGLY that code did not work. I tried multiple tweaks to enter it to align the letters to open the lock. Another customer their even tried it too with me, confirming I wasn't crazy. The zoomed-in/virtual agent at this storage place thankfully canceled that dispatch. She helped me to find another location that might have the 10 foot truck I needed for a simple morning move. That location was the referenced Falcon storage. The STAFF at FALCON Storage was AMAZING. When I first got in there, the agent said they did not have the 10 foot truck. The other agent thought this because again Uhaul's system is trash and was down all morning. So she was going off a backup. Thankfully, they noticed they had another truck that just needed to be turned around from a dropoff just about an hour earlier. They were able to get me on my way. Sadly, I wasted 2 hours of my day. (and the other folks assisting). I am really going to go out of my way to try to find another truck rental service in the future. Despite the borderline oligopoly this outdated terrible company has. Uhaul, fix your dam servers. This situation should not have been.
William S
Falcon Storage Partners LLLP
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Falcon, CO 80831
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Customer Reviews
- 4.5 Average Customer Rating
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Great job
Joseph RYou can honor your damn estimates. My wife ordered the truck on line with an initial estimate of less than $600 and when I picked it up it amazingly jumped to over $1000. Way to screw over your customers. We are also not happy that we ordered from a location we previously used and then it was transferred to another location without so much as a courtesy call to let us know. And then to top it off, when i went to drop it off at the specified location, it was closed even though it was supposed to be open, and I had to take it to another location. I sure hope I never have to use you again. I can assure you I will never recommend you to others and will be posting negative comments on social media.
ROGER CThe ladies working there were such sweethearts. Both of them were amazing and funny. Both had smiles on their faces and were so chipper.
Tyler PIf your system is down and your customers were inconvenienced they should be compensated in some type of way! Other than that, excellent service!
Nicole Z