Customer service very good. The unit I had was clean, however very old and the brakes were exhausted, making noises when I used them. I did not have incidents. They need to fix that unit.ALMADELIA G.
Customer Reviews for Falls Run Self Storage Inc
(U-Haul Neighborhood Dealer)
Fredericksburg, VA 22406
(US 17 W)
Services at this Location:
- Mon-Fri: 8 am - 5 pm
- Sat: 8 am - 4:30 pm
- Sun: Closed
Special Operating Hours
- 7/10/2021: 8:00 am - 12:00 pm
- 11/4/2021: 8:00 am - 2:00 pm
- 11/5/2021 - 11/6/2021: Closed
- 11/8/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This location is awesome! I got great customer service. Pickup and drop off was simple and quick. Definitely my favorite location.MIKEJUNIOR C.
Customer did not leave a comment.William W.
Customer did not leave a comment.Kristin R.
Customer did not leave a comment.Adrian T.
Customer did not leave a comment.PAMALAANN G.
Customer did not leave a comment.Marci B.
I have always had a great experience with you company and the pick up and drop off process is always quick and easy.BARBARAANN H.
Nothing to add, keep doing what you're doing.CARLAJEAN M.
Customer did not leave a comment.MARCUSEUGENE S.
great location!!!IMANIATIBA R.
Customer did not leave a comment.Molly D.
Customer did not leave a comment.desiree B.
Marte was great checking me in and then checking me out. Job well done!DOUGLASRICHARD G.
Nothing at all.....WILLIAMEARL J.
Get someone to improve the 24/7 cell phone pick up option online and on the app. Worst experience ever. They are absolutely useless. Failed to send me a verification code multiple times, took 30 minutes to approve my rental qualifications, when I returned the truck it didn't load the full 4-step return process and made getting pictures for all the return items incredibly difficult and frustrating. I had full cell service at the time, so it wasn't my phone. Your online pickup and app are hot garbage.Zachary G.
Customer did not leave a comment.James H.
Con isn't and quick. Staff was great. No issuesRonald R.
Customer did not leave a comment.MICHAELJOSEPH H.
very nice staff, helped with getting lower rate I was quoted when reserving, thank youARICJAMES S.
Customer did not leave a comment.Fredemir A.
Customer did not leave a comment.Chiquita J.
Customer did not leave a comment.Eric H.
Customer did not leave a comment.Willie M.
Nothing was wrong with where we picked up or the truck. The only inconvenience for me was having to travel 30 minutes away from my home when I originally wanted to pick up a truck 10 minutes from my house. Going to the Warrenton location added extra miles which then caused me to pay for those miles whereas if I had picked up the truck by my house, I wouldn't have used those extra miles.Jeffrey H.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Doreen L.
Customer did not leave a comment.Ross S.
Customer did not leave a comment.Alex F.
Very friendly and knowledgeable staffJEFF B.
Customer did not leave a comment.Shawan D.
Customer did not leave a comment.Dwight B.
Customer did not leave a comment.Jeffrey B.
Customer did not leave a comment.Michael S.
Customer did not leave a comment.joseph S.
Customer did not leave a comment.JERRY H.
Great service. Very professional!Robert B.
The process of being sent to another location to pick up your trailer after having a reservation is a problem.Bradley B.
Great service, will definitely use again !!!Omar P.
Customer did not leave a comment.Linda M.
Customer did not leave a comment.Sam M.
Nothing, great service.Dominic D.
Customer did not leave a comment.Nicole C.
Customer did not leave a comment.David N.
Was able to pick up my vehicle when store was closed! Everything from my smart phone. Great program!!RICHARD L.
Customer did not leave a comment.Roger K.
Customer did not leave a comment.Warren W.
Customer did not leave a comment.TRACY T.
Was able to reserve a truck with the availability to meet my diverse scheduling needs...the agent worked with me and I am so appreciative. I rented two weeks in a row and the agent was so helpful & pleasant and gave me what I needed when I needed it..what more can you ask?Michelle W.
One of the nicest uhaul locations I have ever seen! The office is super clean and smells great all the time. Rental and return process was smooth and easy.REBECCA S.
Customer did not leave a comment.David W.
Great service. Great product knowledge.ROBERT A.
24 hour drop off was easy. The lady that answered when I called the next day about our drop off return was very hospitable.Beverly M.
Customer did not leave a comment.frederick K.
Customer did not leave a comment.Helen S.
Customer did not leave a comment.Kerrie C.
Customer did not leave a comment.Darell H.
Customer did not leave a comment.TIANA C.
Customer did not leave a comment.russhon W.
Customer did not leave a comment.Hope M.
Customer did not leave a comment.DeAndre C.
Nothing really I got there it was ready I was in and out fast and she was friendlyPenny H.
Staff was extremely friendly and helpful in getting the truck dropped off and making sure the billing was correct. Excellent customer service made my visit a pleasant experience!James K.
Needs more equipment available. Lady was very nice, but the the trailer was too small so I had to go to another location for a larger trailer.Mathew H.
Excellent Service!Lynn E.
First of all, I received a confirmation email saying that my pick up location for the truck would be at the Plank Rd office. And in the email it clearly states that a person would contact me to set up a pick up time. That never happened. So when I arrived at the Plank Rd office to pick up my truck I was told that I was at the wrong location and that my truck was at the Warrenton Rd office. So I drove to the Warrenton Rd office only to find that all the doors were locked and there was a closed sign on the front door. At this point I called the Uhaul customer service line and was told by the representative that I was supposed to pick up the truck at 10 am and that the person working at that office was at lunch and would not be back until 1300. I had been already waiting at this location since 1125 am so needless to say I was a little irritated. I asked the customer service representative if it was common for their employees to take a 2 hour lunch and she responded with "I guess they can take as long as they want." Wow. That's some top notch customer service. So finally at 1315 the lady working the office finally pulls up in her car and greets me with a huge attitude. I'm sure your records show that I have used your services multiple times in the past. And I can honestly say, until now, that everything has went very smoothly and I've never had one complaint. But this is absolutely unacceptable. Rude employees, rude customer service and complete disorganization. This will be the last time I ever used a Uhaul service for anything. I realize that you're a multi-million dollar company and losing me as a customer means nothing to you but I still wanted you to be aware of the type of employees you have working for you. Thank you and have a nice day.Seth T.
Other than the construction and traffic on 17, this was a great experience.ROBERT B.
Customer did not leave a comment.Tony M.
Customer did not leave a comment.Angela J.
Customer did not leave a comment.George W.
Hey we're very helpful.Robin L.
Customer did not leave a comment.CHARLES F.
Customer did not leave a comment.DONALD C.
Great customer service and i will be back one i am ready to move agienDARIUS B.
Customer did not leave a comment.Gail P.
Customer did not leave a comment.Terri S.
Customer did not leave a comment.MARK W.
Thanks for taking the uhaul even though they changed the reservation on us!BRANDON B.
Customer did not leave a comment.Jorge A.
Customer did not leave a comment.willena H.
Customer did not leave a comment.Willena H.
This location had everything you suppose to for moving.TREVA B.
Customer did not leave a comment.VIRGINA O.
Drop off in another state was just as seamless as the pickup. Great job overall!!Kendra T.
I had requested the quick check out online and it took 20-25 minutes to get on the road. The vehicle had a check engine light on and the back of the unit had not been swept clean. It contained a little trash and a lot of dirt on the flooring. In addition, I ordered 24 blankets to be included with the truck and the location said they did not have any available. In fairness the the onsite Manager, she did call several other locations to try and find them for me. She stated that UHAUL did not do a good job supporting them with the extras online and they only wanted to rent trucks. The truck performed as expected and I was able to move everything after scrambling for blankets that were supposed to be part of the original online order. Falls Run Gets a B UHAUL - Gets a C- Bob Beckwith (540) 659-4675Robert B.
Maintain the trucks better. It was a horrible ride. I felt every bump in the road as if i was driving a small car. The steering made a horrible squeaking sound when turned to back up, and was very shaky.CAMELLIA D.
Customer did not leave a comment.ERIC S.
Everything was perfect...no recommendation at this time. ThxDALTON A.
Experience was great receptionist was very nice she is sure that the truck was in a quality standard I would love to be a customer for u-haul for as long as I can I would highly recommend friends and family has to use U HaulTINISHA P.
Customer did not leave a comment.KRISTEN B.
Have been to this location three times and each time it has been a pleasure. Very professional, helpful, pleasant, and efficient.Philip A.
Very professional, friendly & accommodating when I called after renting to make a drop-off point change.Kevin M.
Customer did not leave a comment.JOSEPH E.
Very nice people. Easy peasy and very helpful.Mark C.
Customer did not leave a comment.Philip A.
Customer did not leave a comment.PAUL G.
Customer did not leave a comment.CATHERINE F.
Customer did not leave a comment.GEORGE C.
Excellent and friendly serviceJAMES M.