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John W
Customer Reviews for Fallston Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service will use them again!!
ANTHONY QJack is always helpful. I know he was busy when we dropped it off so I wasn't sure where to put the trailer
LEAH FThis was my best U-Haul experience. It was only a few minutes, and the rental was complete. The return was just as easy. They inspected the truck very quickly, and I was out within minutes. This will be my rental place from now on. Thanks Marlin Mills
Marlin MVery small, difficult to navigate BUT it was relatively close and allowed after hours dropping. Glad it was available
JAMES DThe location was closed at time of dropoff and there were two black UHaul drop boxes for the key that required a 4 digit code to open in order to drop off the key. When the UHaul representative gave us the drop off location, we were not given a 4 digit code. We attempted to call UHaul to obtain the code, and were placed on hold 4 separate times by 4 different representatives, only to get disconnected by the first 3 representatives. Finally, the 4th representative came back on the line and asked us to drive around to the side of the building to see if there was an orange sign that identified another key drop location. We finally found it. It was simply an exhaust pipe hole in the side of the garage, which my husband could literally put his entire hand through and pick the key back up, so not very secure! This process took us 45 minutes and we had already driven quite a distance and were tired and hungry, so we weren't very happy about it. I will say that this is not the typical experience we have when renting from UHaul, so we will continue to rent from UHaul when necessary.
DAVID PEfficient and kind. No hiccups!! Thank You
Nick DGreat service! Truck was clean and did the job!
CURTIS HGreat, friendly and easy to work with! Highly recommend!!
James SGreat to deal with
George MHave equipment ready and service a customer when they arrive.
NICHOLAS PI highly recommend the Fallston Service center, and will use it again.
Carlo AI wouldn’t change a thing Jack’s awesome, and anyone that rents from him would be highly satisfied
dale grude and ignorant
kirt GThe person who answered the phone at this location was very friendly. However, U-Haul in general was a nightmare to deal with. I reserved a truck for pickup and they tried to send me 2 hours away to another state to get it. After 1.5 hours on the phone they switched my reservation to a somewhat closer location but reserved a different size truck. They ensured me that they would change the price to reflect the price in my initial reservation. Guess what? That didn’t happen. When I tried to pick the truck up, the price was much higher than I was quoted. That triggered another 30 minutes on the phone with U-Haul, multiple phone transfers, and telling the same story time and time again, just waiting for someone to do their job. When I finished using the truck and returned it to the preselected drop off location, I thought my U-Haul odyssey was over. The confused phone call I got later that day confirmed that it was in fact not over. U-Haul customer service telling me that I needed to select a drop off location and stressing the deadline for drop off. When I explained that I had selected a drop off location more than a week beforehand and the truck was already safely parked at this drop off location, the employee seemed confused. After this rental experience, I’m baffled as to how U-Haul is the largest rental truck company since it’s seemingly run by people who don’t seem remotely interested in solving problems that they themselves created.
Brian BVery customer oriented. A great place to rent a U-Haul. I would definitely recommend this place to anyone.
mike eGreat to work with. I would definitely recommend this location to anyone interested in renting a U-Haul.
mike ePolite and helpful.
Armand FLock holding key was extremely difficult to open. It took 2 people. Bad service in the lot to check in online.
Ekatereni TToo small of a location with no real office look. I would just use it as a drop off location, which maybe it is.
Bernard BWhen I made the on-line order I chose a location that opened at 8 am because I was not comfortable renting without a person there incase something was wrong. I got a confirmation, then another, then a reminder. In that process the address was changed and changed back again. So I called to confirm. Not sure why but a bit confusing
Catherine SThe office was closed when I went to drop it off due to Christmas holiday, i called the next day and the account was noted that equipment was turned in on time.
Daria AEasy drop off.
Terry CNothing I can think of to improve. The guys were very helpful and made sure everything was hooked up properly and lights worked, etc.
donald ttruck we reserved never showed up they had no trucks available as a replacement. Had to drive 15 miles further away from home to get a smaller truck. truck leaked and got 4 boxes wet
dave rWhile I was able to drop the trailer at a location close to my location, the process should have been easier. When I went to pick up the trailer I was told the online selected drop location was unavailable and the closest one was 40 miles away. The agent provided a number to call once I was done, which I did, but I had to create an account get a code and then follow the drop instructions. If a location is going to be available online then that should be honored.
Charles EMr Jack at the FALLSTON location was excellent in making sure the trailer was working properly and attached correctly. I came across country and had no issues what so ever. Thank you UHAUL and Mr Jack for an excellent experience and trip.
Anita HService was above average from staff.
Aaron PPick up location was fine, excellent service and support
Mark MThe key drop box is hard to locate because it is behind main entryway on the side of the building. Maybe have a sign that directs people to the side.
William BShow customers where the key drop box is
KIMBERLY HI got ripped off. Same trailer coming up was 90.00 and taking it back was 600.00 what a rip off. I will never use U-Haul again and I'm trashing you on social media. Shame on you.
TREASURE MConvenient location for drop off. No hassles but a nothing experience.
BRUCE PHave the equipment that is reserved when the person comes to pick it up.
ALICIA RPlace was closed. We don't know we could take trailer through the app without having the station owner release it to us.
Mike O