I wouldn't change a thing Jack's awesome, and anyone that rents from him would be highly satisfied
dale G.
Fallston Service Center
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fallston, MD 21047
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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rude and ignorant
kirt G.The person who answered the phone at this location was very friendly. However, U-Haul in general was a nightmare to deal with. I reserved a truck for pickup and they tried to send me 2 hours away to another state to get it. After 1.5 hours on the phone they switched my reservation to a somewhat closer location but reserved a different size truck. They ensured me that they would change the price to reflect the price in my initial reservation. Guess what? That didn't happen. When I tried to pick the truck up, the price was much higher than I was quoted. That triggered another 30 minutes on the phone with U-Haul, multiple phone transfers, and telling the same story time and time again, just waiting for someone to do their job. When I finished using the truck and returned it to the preselected drop off location, I thought my U-Haul odyssey was over. The confused phone call I got later that day confirmed that it was in fact not over. U-Haul customer service telling me that I needed to select a drop off location and stressing the deadline for drop off. When I explained that I had selected a drop off location more than a week beforehand and the truck was already safely parked at this drop off location, the employee seemed confused. After this rental experience, I'm baffled as to how U-Haul is the largest rental truck company since it's seemingly run by people who don't seem remotely interested in solving problems that they themselves created.
Brian B.Very customer oriented. A great place to rent a U-Haul. I would definitely recommend this place to anyone.
mike E.Great to work with. I would definitely recommend this location to anyone interested in renting a U-Haul.
mike E.