Customer did not leave a comment.jeremy K.
Customer Reviews for Fallston Service Center
(U-Haul Neighborhood Dealer)
Fallston, MD 21047
(BTWN HARFORD RD & CONNOLLY RD)
Services at this Location:
- Mon–Fri8 am–4 pm
- Saturday9 am–1 pm
Special Operating Hours
- 12/25/2023: Closed
- 1/1/2024: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Harold G.
Customer did not leave a comment.george J.
Customer did not leave a comment.Angelia R.
Customer did not leave a comment.Anthony F.
Customer did not leave a comment.Lindsey A.
Customer did not leave a comment.Michelle H.
I wouldn't change a thing Jack's awesome, and anyone that rents from him would be highly satisfieddale G.
rude and ignorantkirt G.
Customer did not leave a comment.francis L.
Customer did not leave a comment.Robert M.
Customer did not leave a comment.RICHARD B.
The person who answered the phone at this location was very friendly. However, U-Haul in general was a nightmare to deal with. I reserved a truck for pickup and they tried to send me 2 hours away to another state to get it. After 1.5 hours on the phone they switched my reservation to a somewhat closer location but reserved a different size truck. They ensured me that they would change the price to reflect the price in my initial reservation. Guess what? That didn't happen. When I tried to pick the truck up, the price was much higher than I was quoted. That triggered another 30 minutes on the phone with U-Haul, multiple phone transfers, and telling the same story time and time again, just waiting for someone to do their job. When I finished using the truck and returned it to the preselected drop off location, I thought my U-Haul odyssey was over. The confused phone call I got later that day confirmed that it was in fact not over. U-Haul customer service telling me that I needed to select a drop off location and stressing the deadline for drop off. When I explained that I had selected a drop off location more than a week beforehand and the truck was already safely parked at this drop off location, the employee seemed confused. After this rental experience, I'm baffled as to how U-Haul is the largest rental truck company since it's seemingly run by people who don't seem remotely interested in solving problems that they themselves created.Brian B.
Very customer oriented. A great place to rent a U-Haul. I would definitely recommend this place to anyone.mike E.
Great to work with. I would definitely recommend this location to anyone interested in renting a U-Haul.mike E.
Polite and helpful.Armand F.
Lock holding key was extremely difficult to open. It took 2 people. Bad service in the lot to check in online.Ekatereni T.
Customer did not leave a comment.Jonathan B.
Too small of a location with no real office look. I would just use it as a drop off location, which maybe it is.Bernard B.
When I made the on-line order I chose a location that opened at 8 am because I was not comfortable renting without a person there incase something was wrong. I got a confirmation, then another, then a reminder. In that process the address was changed and changed back again. So I called to confirm. Not sure why but a bit confusingCatherine S.
The office was closed when I went to drop it off due to Christmas holiday, i called the next day and the account was noted that equipment was turned in on time.Daria A.
Easy drop off.Terry C.
Customer did not leave a comment.scott W.
Customer did not leave a comment.Kris B.
Customer did not leave a comment.William B.
Nothing I can think of to improve. The guys were very helpful and made sure everything was hooked up properly and lights worked, etc.donald T.
Customer did not leave a comment.Tamera T.
truck we reserved never showed up they had no trucks available as a replacement. Had to drive 15 miles further away from home to get a smaller truck. truck leaked and got 4 boxes wetdave R.
Customer did not leave a comment.Osh O.
Customer did not leave a comment.Chris F.
While I was able to drop the trailer at a location close to my location, the process should have been easier. When I went to pick up the trailer I was told the online selected drop location was unavailable and the closest one was 40 miles away. The agent provided a number to call once I was done, which I did, but I had to create an account get a code and then follow the drop instructions. If a location is going to be available online then that should be honored.Charles E.
Customer did not leave a comment.William H.
Customer did not leave a comment.Mike A.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Diana P.
Mr Jack at the FALLSTON location was excellent in making sure the trailer was working properly and attached correctly. I came across country and had no issues what so ever. Thank you UHAUL and Mr Jack for an excellent experience and trip.Anita H.
Service was above average from staff.Aaron P.
Pick up location was fine, excellent service and supportMark M.
Customer did not leave a comment.J L.
Customer did not leave a comment.demitri P.
Customer did not leave a comment.Richard H.
The key drop box is hard to locate because it is behind main entryway on the side of the building. Maybe have a sign that directs people to the side.William B.
Customer did not leave a comment.SALLY B.
Show customers where the key drop box isKIMBERLY H.
Customer did not leave a comment.THOMAS H.
Customer did not leave a comment.DANNIS S.
Customer did not leave a comment.RICHARD T.
I got ripped off. Same trailer coming up was 90.00 and taking it back was 600.00 what a rip off. I will never use U-Haul again and I'm trashing you on social media. Shame on you.TREASURE M.
Customer did not leave a comment.JENNA B.
Customer did not leave a comment.DOUGLAS W.
Customer did not leave a comment.ANTHONY A.
Convenient location for drop off. No hassles but a nothing experience.BRUCE P.
Customer did not leave a comment.Edward M.
Have the equipment that is reserved when the person comes to pick it up.ALICIA R.
Place was closed. We don't know we could take trailer through the app without having the station owner release it to us.Mike O.
I bought the truck back at the exact level if not more . Not personableChelsea S.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.Debora R.
Customer did not leave a comment.danel t S.
The owner was fantastic. Hooked up the tow dolly to the truck, verified the lights were working properly and gave some good advice on the vehicle I was towing.Thomas A.
Customer did not leave a comment.Steven M.
Customer did not leave a comment.Christopher E.
I was overcharged and ratchet straps did not work.EDLEY G.
Thank you for the help and availability!Samuel T.
Customer did not leave a comment.amanda P.
Customer did not leave a comment.JAMES B.
The person worked with wanted us to use your online append not be bothered by us. he filled out the application got the keys handed them to us and walked off. the truck was dirty inside and out had scratches on the back loading door. I will not use you at u haul again I have used you in the past. I was able to pay cash now I can't even do that u haul has gone down hill in there service person and business wise. we had to make two stops to get the truck and trailer we needed. the two stops were only 12 miles apart why not move one piece of equipment and save everyone time and money.Robert M.
Customer did not leave a comment.MICHAEL C.
Fuel gauge was mid-read, but I phoned the drop off location and an adjustment was made.Drew S.
The person who check me in was great.Shirley R.
Customer did not leave a comment.PAUL H.
Customer did not leave a comment.William K.
All good. Easy transactionKRIS K.
I was charged an extra day even though the vehicle was returned within the time as specified in the reservation, the vehicle was not fueled up at the time of pick up, which led to half an hour to a fuel location and fuel up prior to the vehicle being useful, but Uhaul didn't grant a grace period of half an hour. I understand this is a failing/ailing business and it needs all the Penny it can pinch, but this is just terrible customer relationship which this company doesn't think it affects the bottom line.Jianhua Y.
Customer did not leave a comment.Terran G.
Customer did not leave a comment.Peter S.
Customer did not leave a comment.George S.
Customer did not leave a comment.Michael H.
Customer did not leave a comment.Gabrielle G.
Customer did not leave a comment.MARK J.
Nothing, it was smoothChristopher T.
Customer did not leave a comment.Liz B.
Better lighting needed for after hours pickup, the lockbox area was not lit, potential safety/security risk.Stephen B.
Customer did not leave a comment.TAMMI H.
Please change your gas fill up policy. Provide a truck with a full tank and expect a full tank upon return to avoid any disagreement on where the gas gauge needle should be upon return to avoid a very high gas charge. Other than that the vehicle performed well and was in good shape.Mark W.
Customer did not leave a comment.Steve K.
Customer did not leave a comment.Erik L.
Customer did not leave a comment.john B.
GPS takes one down a deadend street, not to the actual drop off place. Better directions would be niceRobert E.
Customer did not leave a comment.roy W.
Customer did not leave a comment.Michael P.
Return was quick and easy, service rep was friendly and helpful.lindsey D.
At the drop off the person just acted like I was bothering him. No direction or instruction. I had to ask do I need to sign or do anything and he said no. Just wasn't helpful.Rick W.
For my local work, this went well and costs reasonable.. We had a little confusion about my intended pickup time that later resulted in my confusion about dropoff. I dropped off next morning, locked up and left the keys, when I got to my new home I tried to respond online and saw where I needed a phone to complete the dropoff process. I registered but could not take pictures etc. since the keys where inside the facility. I got both Chat help & phone assistance from Tiffany who assured me she would Note the issue.charles Z.
Customer did not leave a comment.PATRICK K.
Customer did not leave a comment.Jeffrey R.
Customer did not leave a comment.Francis M.
Appoint competent operators of UHaul dealerships and perform thorough inspections of the trucks. The alignment of the front wheels was atrocious.bill V.