Customer Reviews for Fallston Service Center
(U-Haul Neighborhood Dealer)

273 reviews

602 Fallston Rd   Fallston, MD 21047
(BTWN HARFORD RD & CONNOLLY RD)

(410) 877-9503

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(410) 877-9503

602 Fallston Rd
Fallston, MD 21047
(BTWN HARFORD RD & CONNOLLY RD)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Nothing I can think of to improve. The guys were very helpful and made sure everything was hooked up properly and lights worked, etc.

donald T. 
Rating:
5.0

Customer did not leave a comment.

Tamera T. 
Rating:
2.0

truck we reserved never showed up they had no trucks available as a replacement. Had to drive 15 miles further away from home to get a smaller truck. truck leaked and got 4 boxes wet

dave R. 
Rating:
5.0

Customer did not leave a comment.

Osh O. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
3.0

While I was able to drop the trailer at a location close to my location, the process should have been easier. When I went to pick up the trailer I was told the online selected drop location was unavailable and the closest one was 40 miles away. The agent provided a number to call once I was done, which I did, but I had to create an account get a code and then follow the drop instructions. If a location is going to be available online then that should be honored.

Charles E. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

Mike A. 
Rating:
5.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

Diana P. 
Rating:
5.0

Mr Jack at the FALLSTON location was excellent in making sure the trailer was working properly and attached correctly. I came across country and had no issues what so ever. Thank you UHAUL and Mr Jack for an excellent experience and trip.

Anita H. 
Rating:
5.0

Service was above average from staff.

Aaron P. 
Rating:
4.0

Pick up location was fine, excellent service and support

Mark M. 
Rating:
5.0

Customer did not leave a comment.

J L. 
Rating:
5.0

Customer did not leave a comment.

demitri P. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

The key drop box is hard to locate because it is behind main entryway on the side of the building. Maybe have a sign that directs people to the side.

William B. 
Rating:
5.0

Customer did not leave a comment.

SALLY B. 
Rating:
3.0

Show customers where the key drop box is

KIMBERLY H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

DANNIS S. 
Rating:
3.0

Customer did not leave a comment.

RICHARD T. 
Rating:
1.0

I got ripped off. Same trailer coming up was 90.00 and taking it back was 600.00 what a rip off. I will never use U-Haul again and I'm trashing you on social media. Shame on you.

TREASURE M. 
Rating:
4.0

Customer did not leave a comment.

JENNA B. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS W. 
Rating:
4.0

Customer did not leave a comment.

ANTHONY A. 
Rating:
3.0

Convenient location for drop off. No hassles but a nothing experience.

BRUCE P. 
Rating:
5.0

Customer did not leave a comment.

Edward M. 
Rating:
3.0

Have the equipment that is reserved when the person comes to pick it up.

ALICIA R. 
Rating:
2.0

Place was closed. We don't know we could take trailer through the app without having the station owner release it to us.

Mike O. 
Rating:
1.0

I bought the truck back at the exact level if not more . Not personable

Chelsea S. 
Rating:
5.0

Customer did not leave a comment.

DAVID W. 
Rating:
3.0

Customer did not leave a comment.

Debora R. 
Rating:
3.0

Customer did not leave a comment.

danel t S. 
Rating:
5.0

The owner was fantastic. Hooked up the tow dolly to the truck, verified the lights were working properly and gave some good advice on the vehicle I was towing.

Thomas A. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Christopher E. 
Rating:
1.0

I was overcharged and ratchet straps did not work.

EDLEY G. 
Rating:
5.0

Thank you for the help and availability!

Samuel T. 
Rating:
3.0

Customer did not leave a comment.

amanda P. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

N/A

Mark W. 
Rating:
5.0

Na

dave C. 
Rating:
1.0

The person worked with wanted us to use your online append not be bothered by us. he filled out the application got the keys handed them to us and walked off. the truck was dirty inside and out had scratches on the back loading door. I will not use you at u haul again I have used you in the past. I was able to pay cash now I can't even do that u haul has gone down hill in there service person and business wise. we had to make two stops to get the truck and trailer we needed. the two stops were only 12 miles apart why not move one piece of equipment and save everyone time and money.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
2.0

Fuel gauge was mid-read, but I phoned the drop off location and an adjustment was made.

Drew S. 
Rating:
5.0

The person who check me in was great.

Shirley R. 
Rating:
5.0

Customer did not leave a comment.

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

All good. Easy transaction

KRIS K. 
Rating:
1.0

I was charged an extra day even though the vehicle was returned within the time as specified in the reservation, the vehicle was not fueled up at the time of pick up, which led to half an hour to a fuel location and fuel up prior to the vehicle being useful, but Uhaul didn't grant a grace period of half an hour. I understand this is a failing/ailing business and it needs all the Penny it can pinch, but this is just terrible customer relationship which this company doesn't think it affects the bottom line.

Jianhua Y. 
Rating:
5.0

Customer did not leave a comment.

Terran G. 
Rating:
4.0

Customer did not leave a comment.

Peter S. 
Rating:
5.0

Customer did not leave a comment.

George S. 
Rating:
3.0

Customer did not leave a comment.

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle G. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
3.0

Nothing, it was smooth

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

Liz B. 
Rating:
3.0

Better lighting needed for after hours pickup, the lockbox area was not lit, potential safety/security risk.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

TAMMI H. 
Rating:
3.0

Please change your gas fill up policy. Provide a truck with a full tank and expect a full tank upon return to avoid any disagreement on where the gas gauge needle should be upon return to avoid a very high gas charge. Other than that the vehicle performed well and was in good shape.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
4.0

Customer did not leave a comment.

Erik L. 
Rating:
5.0

Customer did not leave a comment.

john B. 
Rating:
3.0

GPS takes one down a deadend street, not to the actual drop off place. Better directions would be nice

Robert E. 
Rating:
5.0

Customer did not leave a comment.

roy W. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Return was quick and easy, service rep was friendly and helpful.

lindsey D. 
Rating:
3.0

At the drop off the person just acted like I was bothering him. No direction or instruction. I had to ask do I need to sign or do anything and he said no. Just wasn't helpful.

Rick W. 
Rating:
4.0

For my local work, this went well and costs reasonable.. We had a little confusion about my intended pickup time that later resulted in my confusion about dropoff. I dropped off next morning, locked up and left the keys, when I got to my new home I tried to respond online and saw where I needed a phone to complete the dropoff process. I registered but could not take pictures etc. since the keys where inside the facility. I got both Chat help & phone assistance from Tiffany who assured me she would Note the issue.

charles Z. 
Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
4.0

Customer did not leave a comment.

Francis M. 
Rating:
1.0

Appoint competent operators of UHaul dealerships and perform thorough inspections of the trucks. The alignment of the front wheels was atrocious.

bill V. 
Rating:
5.0

The roof of the truck leaked and my boxes and matters were wet. I'm not happy. Please contact me.

Susan S. 
Rating:
5.0

It was difficult to find the key drop- maybe put an arrow near the other Uhaul signs?

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

Sophia C. 
Rating:
1.0

The location was completely dark. The key drop was a hole in an overhead door around the side of the building. It took me 15 minutes to find the key drop in the pitch dark. No signs. The other person dropping off their truck just left the keys in it. Completely unacceptable.

John Y. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Very helpful employees

Eliot B. 
Rating:
5.0

Customer did not leave a comment.

Suzanne H. 
Rating:
1.0

This person was so rude with me , I'm sphanish , I feel discriminate, I mention to hind that he do not be rude with me that I pay lot of money for this service, that want he respect me , that I only returning the truck , I was ready to cry , he make the comment “ that I pay to Uhual to to him “ this was the worse feeling that I ever have , I'm a citizen and I have the right to be respect,

Pastora Alicia K. 
Rating:
1.0

The drop off location wasn't what I originally put in. I guess it changed to give me a close location for pick up, but when I went to change the drop off location back to what I originally wanted it was not allowed without a $122 charge. I spent $220 for a four hour rental. Ridiculous. Will never do this again. Will go with a different company in the future.

Dezirae R. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Howard L A. 
Rating:
3.0

Returned a trailer after hours and there was no clear indication about where the trailers should be parked. Also, they should have chocks available since parts of their parking lot are not completely level. After unhooking the trailer, mine moved a bit. Fortunately I was able to control it and found a log to chock the wheels.

Gregory B. 
Rating:
3.0

Customer did not leave a comment.

james c H. 
Rating:
5.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
3.0

Overall all locations are fine. What issues that need to be addressed are, Customer Service on the phone, nice and pleasant but incapable of informing the customer that additional charges were being applied. As a Manager that has implemented ISO standards for 400M project, I find it concerting that the helpfulness in saying, “no problem” we can help, and upon turn-in I received news, the “No Problem” had a cost, that was not mentioned on the phone. On continual improvement concerns, you may want your Customer Service training to include “making the customer aware of additional charges, and new contract disclosures”. If your going to charge additional because you requested the customer to return a vehicle in another state, can only mean that all parking lots are full at the local Uhaul locations, then you want to charge the Customer additional time as he coordinates a closer location. In addition, it is apparent that if parking lots are full, it's low risk for the Uhaul to be quickly dispatched for another awaiting customer. So there seems to be minimum need to charge the customer additional due to locations being full. That is not my problem, that is simple logistics. U-Haul prides itself on convenience... support that.

Roger G. 
Rating:
5.0

Customer did not leave a comment.

HENRY H. 
Rating:
5.0

Excellent service

David F. 
Rating:
4.0

Customer did not leave a comment.

john B. 
Rating:
1.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

The back of the truck leaked allowing rainwater to ruin very expensive 2 pictures.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
3.0

Customer did not leave a comment.

henry R. 
Rating:
5.0

Customer did not leave a comment.

Adrian P. 
Rating:
5.0

Customer did not leave a comment.

angelo S. 
No reviews have been submitted for this location.

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