Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best customer service! Nothing needs to improve because the process from start to finish was excellent!
BETH A
Rating:
3.0
Customer did not leave a comment.
Mackenzie M
Rating:
3.0
Customer did not leave a comment.
KYLE B
Rating:
5.0
Customer did not leave a comment.
ERIK B
Rating:
5.0
They hooked up the trailer when I arrived and the unhooked it when I dropped it off. Very easy to work with.
DANIEL A
Rating:
4.0
Very professional and helpful
Kelly G
Rating:
4.0
Very professional and helpful
KELLY K
Rating:
5.0
Customer did not leave a comment.
Kailin B
Rating:
5.0
Customer did not leave a comment.
James M
Rating:
4.0
Customer did not leave a comment.
Susan G
Rating:
5.0
Customer did not leave a comment.
RACHEL G
Rating:
5.0
Customer did not leave a comment.
SUZETTE K
Rating:
5.0
Customer did not leave a comment.
PETER C
Rating:
5.0
They were very helpful, I didn't have any problems. Im not sure you could improve mich more on their services
JAMIE L
Rating:
5.0
They are very easy to work with and are attentive to their customer's needs. Enjoyed working with them.
DANIEL A
Rating:
5.0
Customer did not leave a comment.
JAMES A
Rating:
5.0
Saturday opening times, but I do understand that the store open on weekends during main season.
THILO S
Rating:
5.0
Again easy to pick up and bring back. Everyone is so friendly!
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
ANTHONY R
Rating:
5.0
I had a great experience. I'd rent again from this location.
THOMAS N
Rating:
5.0
Customer did not leave a comment.
STEVEN W
Rating:
5.0
Friendly service
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
Mike S
Rating:
5.0
Great drop off experience. Thank you!
MARK Q
Rating:
5.0
Customer did not leave a comment.
Jeffrey T
Rating:
5.0
Alicia was so kind and helpful. I will use them always for my uhaul needs.
Theresa W
Rating:
3.0
Customer did not leave a comment.
JEFFREY L
Rating:
5.0
Customer did not leave a comment.
GREGORY L
Rating:
4.0
Easy way to lock coupler on to hitch
Front trailer jack or stand
JERRY B
Rating:
3.0
Customer did not leave a comment.
MARK R
Rating:
5.0
Customer did not leave a comment.
MONICA L
Rating:
5.0
Customer did not leave a comment.
JAMES H
Rating:
5.0
incredibly friendly and very helpful! Would use this place again in a heartbeat! Much better than the former drop-off facility in Cheboyan!
MALCOLM C
Rating:
5.0
Customer did not leave a comment.
MICHAEL B
Rating:
4.0
Customer did not leave a comment.
Richard H
Rating:
5.0
Customer did not leave a comment.
PHILLIP V
Rating:
4.0
Very friendly and helpful
MARY T
Rating:
5.0
Customer did not leave a comment.
DAVID L
Rating:
5.0
The guys are great here. Will rent from again.
KITRIDGE G
Rating:
5.0
Customer did not leave a comment.
GARY S
Rating:
5.0
Alicia and Gary, the owner's were excellent and very accommodating, great experience!
JOHN G
Rating:
3.0
The staff are great, Very helpful. The lot needs to be bigger, to be more inviting.
JAMES A
Rating:
5.0
The service was great
James L
Rating:
5.0
Customer did not leave a comment.
LUIS A
Rating:
4.0
Customer did not leave a comment.
JESSE B
Rating:
5.0
Everything was great. Keep it up guys
KAREN B
Rating:
5.0
Customer did not leave a comment.
LOUISE H
Rating:
5.0
Customer did not leave a comment.
JOHN R
Rating:
4.0
NA
STACY A
Rating:
4.0
We had a great experience at this U-Haul location renting a vehicle transport trailer. The sales person and support staff were welcoming, professional, and very helpful throughout the process. Their excellent service made everything smooth. I appreciate their assistance and would gladly return in the future.
CHING-JU L
Rating:
5.0
Very friendly and helpful. Got me in my way quickly.
SUSAN T
Rating:
3.0
Customer did not leave a comment.
Tim B
Rating:
5.0
Excellent servicee
GREGORY L
Rating:
5.0
Customer did not leave a comment.
Isaac N
Rating:
5.0
Customer did not leave a comment.
RAMON P
Rating:
5.0
Customer did not leave a comment.
DOUGLAS B
Rating:
5.0
The customer service was excellent
MCCARTHER G
Rating:
5.0
it was easy as well, I was a bit surprised to hear I had 7 "extra" miles that were not accounted for and needed to be charged to my account. A minor thing, but it could have been explained to avoid this small issue. Thanks very much.
GREGG R
Rating:
5.0
We had a great experience and we will be back!
DIANA L
Rating:
5.0
This location is organized and easy to get to. The trailer was clean and functional, as were the packs of blankets. I showed up a day early and was still able to get my trailer, thank you!
KEITH N
Rating:
5.0
Customer did not leave a comment.
ROBERT S
Rating:
4.0
Customer did not leave a comment.
ERIC V
Rating:
5.0
Literally the only thing that could have been improved was that the cup holder had some sticky nastiness in it. That’s all. Everything was great - easy process to pick up at 10:00 PM. Easy return. I appreciated getting a credit for returning the truck early. Will rent again.
Suzanne S
Rating:
5.0
Customer did not leave a comment.
Samuel J
Rating:
5.0
This location provided outstanding service !
ROBERT S
Rating:
5.0
Customer did not leave a comment.
STEVEN L
Rating:
5.0
Customer did not leave a comment.
Robert L
Rating:
5.0
Customer did not leave a comment.
Michael B
Rating:
5.0
Customer did not leave a comment.
Julie B
Rating:
5.0
Everything was good
MICHAEL J
Rating:
5.0
Customer did not leave a comment.
BRITTNEY S
Rating:
5.0
Customer did not leave a comment.
TERRY D
Rating:
5.0
Very Convenient for me!
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
JEFFREY L
Rating:
5.0
very helpful and friendly
GREGORY L
Rating:
5.0
Customer did not leave a comment.
PAUL V
Rating:
4.0
The owners were very helpful with hooking up the trailer and getting us on the road, very pleasant.
HERBERT F
Rating:
5.0
Customer did not leave a comment.
ROBERTA L
Rating:
5.0
Have bigger open trailers available for renting.
MICHAEL L
Rating:
4.0
Customer did not leave a comment.
MASON F
Rating:
4.0
I dropped off the trailer after closing hours, but have used this location previously and it has always been helpful.
JEFFREY B
Rating:
5.0
Staff were amazing. Great experience.
KEVIN S
Rating:
5.0
Customer did not leave a comment.
MICHAEL H
Rating:
3.0
Everything went fine except for the fact that I was charged $111 extra even though our estimated mileage was spot on. We are still awaiting a response regarding why we were charged so much extra.