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Susan G
Customer Reviews for Family Auto Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They were very helpful, I didn't have any problems. Im not sure you could improve mich more on their services
JAMIE LThey are very easy to work with and are attentive to their customer's needs. Enjoyed working with them.
DANIEL ASaturday opening times, but I do understand that the store open on weekends during main season.
THILO SAgain easy to pick up and bring back. Everyone is so friendly!
MICHAEL LI had a great experience. I'd rent again from this location.
THOMAS NFriendly service
STEPHEN MGreat drop off experience. Thank you!
MARK QAlicia was so kind and helpful. I will use them always for my uhaul needs.
Theresa WEasy way to lock coupler on to hitch Front trailer jack or stand
JERRY Bincredibly friendly and very helpful! Would use this place again in a heartbeat! Much better than the former drop-off facility in Cheboyan!
MALCOLM CVery friendly and helpful
MARY TThe guys are great here. Will rent from again.
KITRIDGE GAlicia and Gary, the owner's were excellent and very accommodating, great experience!
JOHN GThe staff are great, Very helpful. The lot needs to be bigger, to be more inviting.
JAMES AThe service was great
James LEverything was great. Keep it up guys
KAREN BNA
STACY AWe had a great experience at this U-Haul location renting a vehicle transport trailer. The sales person and support staff were welcoming, professional, and very helpful throughout the process. Their excellent service made everything smooth. I appreciate their assistance and would gladly return in the future.
CHING-JU LVery friendly and helpful. Got me in my way quickly.
SUSAN TExcellent servicee
GREGORY LThe customer service was excellent
MCCARTHER Git was easy as well, I was a bit surprised to hear I had 7 "extra" miles that were not accounted for and needed to be charged to my account. A minor thing, but it could have been explained to avoid this small issue. Thanks very much.
GREGG RWe had a great experience and we will be back!
DIANA LThis location is organized and easy to get to. The trailer was clean and functional, as were the packs of blankets. I showed up a day early and was still able to get my trailer, thank you!
KEITH NLiterally the only thing that could have been improved was that the cup holder had some sticky nastiness in it. That’s all. Everything was great - easy process to pick up at 10:00 PM. Easy return. I appreciated getting a credit for returning the truck early. Will rent again.
Suzanne SThis location provided outstanding service !
ROBERT SEverything was good
MICHAEL JVery Convenient for me!
MICHAEL Hvery helpful and friendly
GREGORY LThe owners were very helpful with hooking up the trailer and getting us on the road, very pleasant.
HERBERT FHave bigger open trailers available for renting.
MICHAEL LI dropped off the trailer after closing hours, but have used this location previously and it has always been helpful.
JEFFREY BStaff were amazing. Great experience.
KEVIN SEverything went fine except for the fact that I was charged $111 extra even though our estimated mileage was spot on. We are still awaiting a response regarding why we were charged so much extra.
COLLIN WGreat people
JOHN AThere is really nothing to improve!
THILO SI had a great experience with them
WILLIAM MFlawless transaction.
Rick GVery nice and polite. Smooth drop off. Thank you!
SHAUN DPeople are very friendly and courteous.
ADAM TThanks Gary and Alicia. Excellent as always!
STEVEN PExceptional friendly service.
CYNTHIA CExpensive
DANIEL LVery friendly m, knowledgeable and helpful
JOSHUA BThe trailer had no active running lights. I towed this trailer two times from Ann Arbor Michigan to Petoskey Michigan and back. 508 miles round trip durring sunday and monday night. I am not happy it had no active running lights. Brake lights and turn signals worked. No other motorests behind me could see the trailer untill they were up on my back. This caused multiple vehicles to flash their bright lights at me thru my 1000+ mile trip. I am fortunate that I was not pulled over by any police officers. How would I explain my situation to them? Also I had a tire blow out less then 60 miles north from Ann Arbor. It did not damage the rim or the trailer. The road side service technician determined that the tire gave out to lack of service on the trailer. The tire was under inflated causing it to burn up the side wall and burn up the tire. The tire then started to peel off the rim. I had to drive on 3 tires to get to the nearist off ramp on I-75 for me and my sons saftey. I explained my situation to Family Auto Sales and Service who stated that the trailer would be removed from service and sent for maintaince.
SHAWN EAmazing, good price!
SHAWN DVery friendly and helpful staff. Helped to make my experience very pleasant
Adam BThanks!
JIMMIE SThe size truck I wanted was not available. The app is extremely poorly designed.
Don B