Very Convenient for me!
MICHAEL H
Customer Reviews for Family Auto Sales And Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
very helpful and friendly
GREGORY LThe owners were very helpful with hooking up the trailer and getting us on the road, very pleasant.
HERBERT FHave bigger open trailers available for renting.
MICHAEL LI dropped off the trailer after closing hours, but have used this location previously and it has always been helpful.
JEFFREY BStaff were amazing. Great experience.
KEVIN SEverything went fine except for the fact that I was charged $111 extra even though our estimated mileage was spot on. We are still awaiting a response regarding why we were charged so much extra.
COLLIN WGreat people
JOHN AThere is really nothing to improve!
THILO SI had a great experience with them
WILLIAM MFlawless transaction.
Rick GVery nice and polite. Smooth drop off. Thank you!
SHAUN DPeople are very friendly and courteous.
ADAM TThanks Gary and Alicia. Excellent as always!
STEVEN PExceptional friendly service.
CYNTHIA CExpensive
DANIEL LVery friendly m, knowledgeable and helpful
JOSHUA BThe trailer had no active running lights. I towed this trailer two times from Ann Arbor Michigan to Petoskey Michigan and back. 508 miles round trip durring sunday and monday night. I am not happy it had no active running lights. Brake lights and turn signals worked. No other motorests behind me could see the trailer untill they were up on my back. This caused multiple vehicles to flash their bright lights at me thru my 1000+ mile trip. I am fortunate that I was not pulled over by any police officers. How would I explain my situation to them? Also I had a tire blow out less then 60 miles north from Ann Arbor. It did not damage the rim or the trailer. The road side service technician determined that the tire gave out to lack of service on the trailer. The tire was under inflated causing it to burn up the side wall and burn up the tire. The tire then started to peel off the rim. I had to drive on 3 tires to get to the nearist off ramp on I-75 for me and my sons saftey. I explained my situation to Family Auto Sales and Service who stated that the trailer would be removed from service and sent for maintaince.
SHAWN EAmazing, good price!
SHAWN DVery friendly and helpful staff. Helped to make my experience very pleasant
Adam BThanks!
JIMMIE SThe size truck I wanted was not available. The app is extremely poorly designed.
Don BI picked up my trailer rental in the morning and the Uhaul Representative hooked it up to our tow vehicle and checked the lights. We had working brake lights and turn signals, but didn't realize that we did not have the running/parking lights. When it got dark out in the evening and we were 230 miles away from home, we were notified by passing vehicles that we did not have working running/parking lights on the trailer. We immediately stopped and verified this condition. I then called Uhaul Roadside Service and gave them my location. They were less than helpful. They kept saying they were going to give me an ETA for assistance, but after about an hour and a half, never happened. They also did not offer me any other options that we could do to try and resolve this issue. I finally decided to purchase a set of magnetic trailer lights from the Harbor Freight store near where I stopped along with a trailer wire extension and other necessary items to secure it to the trailer so that we could continue our drive home safely and legally. This issue caused us to have a 3 hour delay in our travels and $56.75 in additional expenses to make it back home safely and legally. It also caused us to have to work on the trailer in a dark parking lot and crawl on the ground in blowing and drifting snow with an outside temperature of 15 degrees fahrenheit with a -7 degree windchill. So to sum it up, I gave the location Above Average because they were helpful in hooking up the trailer and checking most of the lights. I said No to the equipment being well maintained, since apparently it was not because not all of the lights were working. I said Yes to recommend this location to a friend due to their location and willingness to help, but I would caution them on making sure to double check everything. As a side note, after we had left the location and had started on our travels, I received your link to take photos of the trailer prior to leaving. I did not know that it was a limited time event as I tried to do that at our first stop and was not able to open it due to the "link time expired". I did take photos prior to leaving the Uhaul lot, just not in your link.
BRAD DExcellent service
AMIE SGreat experience. Painless. In and out. Friendly staff.
VICTOR JGood people to work with.
SAMUEL LIf cost reduction was possible without negatively impacting equipment or service quality, that would be awesome!
RICHARD DThere was a lot of landscaping debris caught in the ramp. Otherwise clean. Over 20 year old equipment. Not as expected from the site. Not the owners fault.
THOMAS MExcellent customer service. Thank you
SUSAN KService was great and truck was good. Nothing specific to improve, but the place is just average. Overall, a good experience.
ALLAN CExtremely friendly and helpful service.
Niki HLater pickup than scheduled - no trailor on site. Dealer did acquire one
CARL SThis is the best location for Uhaul in northern michigan. These guys are efficient and organized. Great experience.
WARNER BVery nice and helpful employees.
JOSHUA AOffice area very cluttered employees are very friendly and very helpful very busy office
Anthony RNothing.
MARK RA little issue with booking on line. Got dropped from the site. Finally got the order through. Apparently, unknown to me until I picked up the trailer, there were two reservations in the system. Only got confirmation of one. Not a big issue. The team was very accommodating, fast and efficient on pick up and drop off. Very friendly and helpful. Definitely recommend.
Mike CExcellent and friendly staff!
ELIZABETH KStaff very helpful. Easy and quick process.
CYNTHIA CQuick and easy check in and check out. Knowledgeable staff would definitely recommend.
DAVID JGreat service and friendly staff!
ADAM BVery friendly and accommodating! Easy process. Very reasonable.
CYNTHIA CVery friendly and very helpful!
TIMOTHY SGary and his wife were the best in customer service I have ever experienced within U-Haul. I have had dealings with many U Haul locations over the years but this one is by far the best for customer service. Equipment is equipment but the service is what will bring customers back to a particular location. Frank
FRANK CWonderful experience! There were a few issues w/ the van Tire pressure and a warning to keep my hands on the wheel. Other than that- the experience was wonderful.
Lynn LVery helpful and friendly people to rent a U-Haul. No problems with equipment. We will continue to do business with this family friendly service.
JUDITH MVery helpful folks
JOHN KGreat experience at pickup and delivery.
John LWas charged for 4 extra days and I returned the trailer 3 days early Agent was contacted and assured me they would handle it and would call me the next day.........been a week or two......still waiting
Dennis WAmazing, quick and friendly service. Highly recommended!
CHRISTINE SDiscounts for multi day usage
Jeffrey CThe truck, trailer and moving pads were ready to go when I arrived. The staff was friendly and helpful.
James MWonderful service and vehicle. Thank you so much!
Albert WNothing comes to mind. I’ve had fast friendly Service every time yall pretty transparent no shadiness round your parts. Of hidden fees. Thanks again
Nicholas SDrop off location was not large enough to accommodate a 26’ truck. No parking available due to facility being an auto repair shop.
Eric JThis location was very helpful and accommodating.
John HGary and his collogue were great help. smooth and easy drop-off
Mark M